ILOVETOUR Avis 

My son was suppose to go on a CROATIA trip but got admitted to hospital and was unable to attend.
He has a doctors note that states he was NOT to travel and they denied his refund for the trip. I have reached out with no reply.

Emily was really helpful when my friend got injured. She calmed him down and made sure we were all safe. Had a great time in Croatia

I emailed on 24th November to cancel my booking and request a refund. After repeatedly chasing for updates, I finally received my first helpful response on 22nd December, confirming that £99 had been refunded. However, as of 7th February, I am still waiting for the remainder of my money, and for any helpful customer service.

On 23rd January, the ILoveTour Managing Director emailed me acknowledging that “it has been a while and it is still not sorted.” I replied the same day, hopeful that this would finally move things forward. However, it is now over two weeks later, and I have still received no further response or resolution.

The lack of communication and the length of time this has taken is extremely disappointing. It has now been over two months of me having to chase for updates, and the issue still hasn’t been resolved. This delay has been particularly frustrating over the Christmas period, especially knowing that your customers are students.

I should not still be chasing for money that I am owed. The level of communication and customer care shown throughout this process has been extremely poor and feels dismissive of customers’ time and money. Receiving “payment reminder” emails during this time, while I am still waiting for money owed back to me, has been particularly frustrating and honestly, quite shocking. Even if these emails are automated, they are incredibly inappropriate given the situation and reflect very poorly on your customer service processes.

At this point, I genuinely do not know what else I am expected to do as a customer.

This situation should have been resolved months ago.

Our tour experience in Spain last week was amazing!! Each member of the group enjoyed every minute of it, and the tour reps really went above and beyond!! It had just the right mixture of sports, fun and relaxation, and as someone whole can’t sit still for long, this was especially appreciated!! The tour reps mixed in with the groups whenever possible and I’m sure my group would agree, they made a real effort to get to know us and make our experience as full as possible. Special mentions for Shelley, Dom, Lucy, Kyle and Mel who organised amazing sporting opportunities for us, helping push us further as netball players and even providing feedback on gameplay, while also keeping a close eye on us on the social nights out. ILoveTour truly have the best reps, and if I’ve missed anyone I’m sorry!! 🤣😬 We will definitely be back and can’t wait to see what ILoveTour will have planned for us next year!!

Vibe Check!! 👊🏻

Mel, University of Huddersfield Netball society 💙💛🏐

I LOVE LUCY MAYERS !!! The absolute best staff in Lloret de Mar Spain! loved every second here xxxx (ALSO LOVE INEZ !! Ty for taking care of me xx)

Kyle was so considerate, he shouted out my friends and helped me complete my bingo card. Big up then Kylez

We had the best time ever in Croatia with ILOVETOUR!!! Everything was well organised and accommodation was perfect. Non-stop fun was provided for us despite the weather and memories were made. Special shoutout to Kyle and Meg (FAD loves you) for being unreal craic and so helpful:))))

Kyle made my Tour experience. WE LOVE KYLE! #kylefanclub

Class week.

Passport, wallet, bag got robbed but Ferrett and Lee (ILoveTour employees) helped me get home safe.

Hope to be back next year with Simms FC

Honestly this is one of the most looked forwards to moments in the year from my society. Everyone comes back with the best memories and have the best time. Even tho the weather wasn’t great, we had such a good time and all the events were great!! All the staff were amazing and so lovely!!! Best week ever (as always) PS Kyle is amazing and so organised!!!

This was our first time in Croatia with ILoveTour, and my dance society loved it! From booking the trip, being there, and leaving again, it was all managed so smoothly!
The staff were incredible and helped when needed! A special shoutout goes to our rep Ash who was on standby on our travel and whilst being in Croatia!
As the social sec of the dance society I can only recommend going on Tour, as it truly was a memorable experience.

One Star – Wouldn’t Recommend This Tour to Anyone

I’ve just returned Tour, and to say we’re disappointed would be an understatement. From the moment we arrived, it was clear this trip wasn’t going to live up to expectations – especially considering the extortionate price we all paid.

Firstly, we were crammed into a two-person room with three people, despite the website clearly stating a maximum of two adults and one child. The third “bed” provided was a flimsy pop-up that collapsed the moment someone lay on it. We reported it immediately, but nothing was done. We all paid the same price – so why were we not given the same standard of accommodation?

Things only got worse. Reception lost the key to one of our rooms, locking one of our friends inside. Instead of helping, they initially tried to charge us for their mistake, only to later discover the key was logged on their system all along.

Communication between I Love Tour and the hotel was a complete mess. Tour staff often didn’t know what was going on and were unable to assist when issues arose. Combine that with poor quality food, barely any activities on bad weather days, and a club floor that was flooded and left open despite people slipping and sustaining serious injuries – it’s hard to believe this was organized by a professional tour company.

To top it all off, multiple hotel rooms were broken into and belongings were stolen. What was done? Nothing. The lack of security, support, or even basic care for students’ well-being was shocking.

This experience has completely ruined our tour this year. I Love Tour seriously needs to rethink their standards, safety measures, and the value (or lack thereof) they provide. Would absolutely not recommend.

This years tour was a mess. From the start the coaches were poorly planned, making barely any stops and when they did they would stop at small service stations that could only feed around 40 people (there was roughly 250 people).

When we arrived at the hotel all of our teams hotel rooms were damp and cold. The weather was awful with rain but the rooms should still be liveable.

There was a severe lack of security and cctv. Peoples rooms were getting broken into and items were getting stolen. The security didn’t seem to care, all they did was tell people to stop. The food in the hotel was also awful. There was also a lack of medical staff in the hotel, we had hurt their knees and the medics couldn’t even provide an ice pack as they had ran out.

I do want to give a special shout out to our tour rep Abbie though. She has tried to help as much as possible from the start to take care of us and to fix any problems we’ve had. It’s just unfortunate that due to ILOVETOUR’s poor planning that we had to go through all of these problems in the first place.

As the tour leader this year, I have told the club next year to not come again and to find alternative holidays as we could’ve planned something on our own for a lot cheaper that would provide a better experience.

This year was my final tour and yet again it was a 5 star classic with a hospital trip included I’ve now done everything you can do on this wonderful holiday

The tour rep Abbey absolutely smashed it keeping the vibes high on the coach through delays and being friendly in resort

What a time to be alive…champions again ole ole

The journey is a joke but Tour reps make It more bearable. Abbey was amazing, always knew what to do and answered everything she could when she could.

the nights out are really fun but a lot of issues with lack of medical staff. The hotel food was awful. Multiple times I bit into food and it was freezing cold in the middle.

Overall Tour this year was very very Average but Abbey was an amazing tour rep!

We had the best time in Croatia with I love tour! Everyone was super helpful and accommodating. Despite the weather we all had the most amazing time thanks to the I love tour staff. Special shout out to Alan, Ferret , Mel, Shelley and her family who went the extra mile to make sure we had the best time. Would definitely recommend it to any uni societies looking for their summer tour as it allows for a smooth and easy trip with so much fun!!

this year has been absolutely shocking. they’re just seems to be a lack of care for the uni students that was there this year. the venue was constantly wet and slippery and there seemed to be no effort to either sort it out or even put up wet floor signs. this led to a lot of injuries within my team and others. also the lack of medical attention on site was abysmal. as young adults we were left to handle quite a serious medical issue with very little help from reps (not my groups rep as it was her day off) and just got told there’s no medics and was left to sort it. it’s a heavy week and every student and staff know that so they’re should be more than one medic on site. another issue that occurred was the breaking in and stealing from people’s rooms. there was at least £250 worth of items stolen from someone and the hotel turned around and demanded £450 for the damages otherwise they wouldn’t get their passports back. the lack of cctv down the corridors should be seen to as people have done this and got away with it. my team was also given a double bed between two people which should’ve of been two singles as that’s what was on the booking and everyone else had this way. i’ve had a great time with my friends but ILOVETOUR really needs to step up and sort out these issues as they’re making the holiday no longer worth the money. do better next year!

The organisation has been absolutely shocking! The journey there was horrible, the journey is long enough but not stopping at actual services meant people were in physical pain from not being able to go to the toilet and there wasn’t anywhere to get food apart from 3 hrs in from England. The way back so far has been the same. We stopped once at a small service station which ran out of food at 10 people ( keep in mind there’s 75 people on our bus alone and 3 busses stopped ). We weren’t able to bring food beforehand because of the ridiculously timed checkout which we were only told about 10 mins before the shop actually closed.

The fact the weather was shit was no one’s fault but the fact that there was no contingency plan from ILOVETOUR is absolutely shocking. You’re taking the piss with prices alone but then we have to spend our days doing nothing because everywhere is flooded and you guys weren’t prepared. The weather wasn’t sprung on us day of, it had been like this for a week prior yet still nothing was done for us. How do you expect people to return when you give them an experience like this. Taking advantage of students between all the sly charges morning of checkout is also a bad way to end the week. We were only 9 girls and had absolutely no damages in our room, not one of us used the toilet on the bus yet still had to fork out stupid money on the sake of other people’s carelessness. Also, 3 of our girls were sharing a room, the heating stopped working and they had to move rooms, fair enough. They were moved into a room with 2 single beds and nothing was done about it. It’s disappointing that we got nothing in return or the member affected got no compensation. It’s shows a lack of respect !

For us we also have a lot of vegetarian and gluten free members and there was little to no option apart of lettuce and cucumbers which isn’t an acceptable meal for anyone for the day.

Our tour rep was also clueless. Three of the people on bus, including myself, had to sort out the passport situation because they didn’t know how to do it. How can someone like this be responsible for us. It seemed they were just there to drink on the nights out, and I understand they can enjoy themselves as well but like come on you’re also working at the end of the day.

Its hard enough getting students do sign up for tour with the prices rising every year, and will be even harder considering how this year went.

I’m writing to express how disappointed I am with this year’s tour. I’ve been a tour leader for the past two years, and this year has easily been the worst.

Firstly, the organisation was shockingly poor. There was a clear lack of medical staff, despite the obvious risk of injuries when alcohol and university students are involved. On several occasions, my team needed medical help and were left waiting far too long. We were told reps would assist, but many were rude, dismissive, and clearly uninterested in helping. It felt like they were more focused on partying, gossip, and sleeping with your paying customers than actually supporting students. As a tour leader, I expect to be able to rely on your reps, and this year they completely failed in that role.

To give a specific example, one of my girls was unconscious on the beach after drinking and hitting her head. It took over an hour for anyone to come and check on her. We asked multiple reps for help, and none of them responded until we essentially chased them down. It was unacceptable.

I would like to add that this was not all of the reps, but a large majority.

The advertised four nights out also didn’t live up to expectations. On the last night we had to be on a coach at 6:40am the following morning hardly a full experience, especially considering how much more expensive tour has become.

Being told our checkout was at 6pm after a beach party where most people, including leaders, were drunk was also completely impractical. We couldn’t prepare our teams with food or water because we assumed there would be time in the morning to get to a shop.

To make matters worse, the reps were given incorrect information, which was then passed down to tour leaders. This just added to the overall confusion and stress.

Then there were the coaches. We expect a bit of discomfort, but this was beyond a joke. Ours smelled like urine from the start, and it was obvious they hadn’t been cleaned before the return journey. With four days before departure, there was no excuse not to sort out basic cleanliness, bin bags, or toilet roll.

After not being able to prep our teams with food or water, we were told there wouldn’t be a stop for six hours. When we finally did stop, it was at a tiny service station that had already run out of food. We were given just 20 minutes, then told the next stop wouldn’t be for another 12 hours. It was awful. People couldn’t eat, injured students couldn’t be looked after properly, and the queues for the toilets were ridiculous.

I won’t be returning to this holiday, and neither will many others from my university. I will not say we did not have a good time because we did but this is because we made the best of it, but from your end, the entire experience was tragic. Good luck selling this next year — you’re going to need it.