The color and pattern of the clothes I received were completely different from the images on the website. Even though it was on sale, it was still an expensive purchase, so I'm very disappointed. I've... Voir plus
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High quality garments in timeless styles. I never regret a purchase from Il Porticcolo and my three children prefer the comfort and fit of these pieces over any other brands
ciao, le chiamate con Emma sono state molto utili per guidare l'acquisto e di supporto una volta ricevuto il pacco. Gli indumenti dal tessuto molto bello e rispecchiavano esattamente quanto ri... Voir plus
unusual and yet they are traditional products . Beautifully made and great to give as gifts too.
À propos de l'entreprise
Écrit par l'entreprise
Il Porticciolo came to life after Italian born Carola Ploederl Cafiero created her knitwear brand. It is a London based (Chelsea) children's wear multi brand that focuses on traditional Italian style and elegance for 0 to 12 year olds. Carola wanted to bring all her favourite Italian brands together with her own designs in order to show the exquisite and renowned taste of the made in Italy. Il Porticciolo provides a variety of plain colours pure cashmere or pure merino wool jumpers, traditional hand and machine smocked dresses, embroidered collar shirts with heirloom standards. All children's clothes are exclusively produced in Italy and finished by artisans to achieve an excellent quality.
Coordonnées de contact
253 kings road, sw35el, london, Royaume-Uni
- 07340060904
- info@ilporticciolo.co.uk
- ilporticciolo.co.uk
3,9
Bien
30 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer experience and great productquality
Excellent customer experience, warm welcome, personalised and tasteful advice, great product quality with high attention to details.
1 septembre 2026
Q for Quality
unusual and yet they are traditional products . Beautifully made and great to give as gifts too.
6 juillet 2026
The color and pattern of the clothes I…
The color and pattern of the clothes I received were completely different from the images on the website. Even though it was on sale, it was still an expensive purchase, so I'm very disappointed. I've been given a proper explanation and they're planning to process a return and refund, but I haven't taken the formal steps yet, so I believe they'll handle it properly.
13 juin 2026
I don’t know what happened to the…
I don’t know what happened to the order. Never got confirmation it shipped?
27 mai 2026
Réponse de IL PORTICCIOLO
I’m really sorry, our system shows we sent a notification for the shipment. I’ll send it again on your email address and send you the tracking. Really sorry for the delay and inconvenience. Your parcel , is in customs in the USA, just checked now. We hope you will receive it by the 9th latest. Please let me know if I can help any further . Regards, Carola
Beautiful outfits and very good quality
Very good quality, timeless products. The kids and I love these products!
4 février 2026
No headache regarding shipping and…
No headache regarding shipping and taxes due to post-Brexit standards.
10 février 2026
Excellent quality and beautiful clothes
30 janvier 2026
Réponse de IL PORTICCIOLO
Mi dispiace molto. Abbiamo subito assistito facendole il rimborso della spedizione. Il pacco purtroppo è stato fermato alla dogana e non possiamo fare nulla per accelerare la spedizione. Mi dispiace molto per il ritardo e stiamo facendo del nostro meglio per risolvere la situazione al più presto. Il pacco ce lo danno in Italia e dovrebbe essere in delivery entro mercoledì. Scusi ancora. Restiamo a sua disposizione
everything was perfect
1 avril 2025
Wonderful product range and great…
Wonderful product range and great personalised service
30 janvier 2025
I love this shop
I love this shop, and going to try things on with my children. and it’s so easy to order online.
29 novembre 2024
Exceptional Quality
The products are very beautiful and arrived quickly. I will definitely buy again
11 novembre 2024
amazing cloths and amazing person
25 septembre 2024
Fantastic experience as usual!!!
14 septembre 2024
still waiting for my order
still waiting for my order since august 23rd...And not sure to receive my order with all the items because one is out of stock
27 août 2024
Réponse de IL PORTICCIOLO
Dear Claudia,
We are really sorry. We have contacted you to see if you wished to have a refund of the out of stock product or a replacement ( on your mobile number that you left on the order). After we didn’t get any replies we shipped the parcel a week after and refunded the missing item.
The parcel is on its way to you and should be with you by the end of the week.
Due to brexit sometimes the customs takes longer especially in August in Italy.
We are sorry you felt the service we gave you was not good enough.
We have tried our best.
Kindest regards,
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