I highly recommend shopping at Independent Living. My elderly mother had a hip fracture / hip replacement and I urgently needed items on the day of the injury, and then to prepare home for her retur... Voir plus
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Easy ordering, easy payment, prompt delivery to us in the south island all the way from auckland. Items are good quality. Appreciate it thank you.
The rico reacher I received was NOT the same as the one pictured. The other folding reacher appears as advertised and is functional. Independent Living reimbursed me for the wrong reacher. However,... Voir plus
Reliable and prompt. My experience with Independent Living Charity has always been positive, My mail order is followed up promptly & phone calls have always been helpful. Only once in the time... Voir plus
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- aussi dans
- Agence de location de matériel
- Atelier de réparation de trottinettes
- Fournisseur d'équipement pour personnes handicapées
- Organisme de soutien et de services aux personnes handicapées
Écrit par l'entreprise
Independent Living are committed to making daily life easier for disabled people and those living with impairments, by providing the disability equipment NZ can rely on. A not-for-profit organisation, we are your friendly community experts on all things related to disability and helping you to maintain your independence through our disability aids shop. We work with you or your family to understand your situation, concentrating on what your abilities are. We then find solutions for the areas that you need assistance with. Many of us have experienced disability ourselves, so we understand what someone needs to make the most of their current situation.
Coordonnées de contact
14 Erson Ave, Royal Oak, , Auckland, Nouvelle-Zélande
- 0800 625 100
- info@ilsnz.org
- ilsnz.org
4,6
Excellent
114 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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I am not happy with this product
I am not happy with this product
It is very slippery on the bed and wrinkles very easily
I want to return it please for a refund
My husband can feel the wrinkles underneath h and I am concerned that they will cause pressure sores
30 avril 2026
The ease of placing the order online.
The ease of placing the order online.
The friendly staff at Royal Oak shop. The ladies you attended to me were warm, friendly and polite.
27 avril 2026
Fast delivery, great product, good communication
Fast delivery, product as described and good quality. Very helpful for my mum's mobility & confidence. Thank you
28 avril 2026
Purchasing things from supported Levi…
Purchasing things from supported Levi helps me live independently and much handy and helpful and everyday living and I’m appreciative of what independent living supports us. People are living with disability much more easier and freedom to beat themselves with a better support and a bit of assistance to be independent. 100% I love supporting and purchasing things from independent living and I would support the manager cause they make my life easier with all the things that they offer doing with a disability.
26 mars 2026
Bought a Sanson gutter walker…
Bought a Sanson gutter walker absolutely top product,as far as customer service spot on,as per delivery next day
Cheers
Stu Knap
10 février 2026
Avis spontané
Easy to find and purchase.
5 janvier 2026
Friendly staff I dealt with Dawn a lot…
Friendly staff I dealt with Dawn a lot and she was fantastic and variety of goods for sale
29 janvier 2026
Great service didn't have to wait…
Great service didn't have to wait long, keep up the great work .thanku & Godbless.
28 janvier 2026
Wanaka Style Walker
My mother had used the Wanaka style walker and loved it. When she had to return her one to ACC we purchased this one via ILCT. It was in the South Island within the week. Great service.
28 janvier 2026
Quick service
6 janvier 2026
Order ,
Order ,, reseive at my door 2 Days later.
Wha better service than that
John Thompson.
Stated without obligation
5 janvier 2026
❗ Do not rely on this company
❗ Do not rely on this company: Bariatric equipment was low quality, and customer service did not help even with proof of purchase. Research reputable providers before buying.
22 décembre 2025
Avis spontané
Réponse de Independent Living Charitable Trust
Dear Farhan
We are genuinely sorry to hear about the progression of your health needs and the distress you are experiencing. We take situations such as this very seriously, particularly where safety and wellbeing are concerned.
As previously explained, the bed and bed rails purchased in 2022 were suitable for your needs at that time. Since then, your health requirements have changed significantly. Bed rails are not designed to be used for transferring, repositioning, or bearing body weight beyond their specified limits, and continued use in this way presents a serious safety risk.
Despite the equipment being well outside warranty and the issues not arising from product faults, our organisation — including direct involvement from our Chief Executive — has worked extensively with you, your GP, Disability Needs Assessment Services, and Health New Zealand to urgently progress the correct clinical assessment. This assessment is essential to ensure you are prescribed high-needs equipment that is safe and appropriate for your current condition.
We remain committed to supporting you through this process. However, access to funded, high-dependency equipment can only proceed once the required clinical referrals and assessments are completed by you and your healthcare providers.
Our priority has always been — and remains — your safety and wellbeing. We continue to encourage follow-through with the relevant health services so that the appropriate long-term solution can be put in place.
Kind regards
Independent Living Charitable Trust
Excellent Service
I have dealt with Independent Living Charitable Trust for years. Excellent service and great products.
Very quick online service. Thank you.
25 novembre 2025
Réponse de Independent Living Charitable Trust
Thank you for your kind words Wendy. We 're glad you enjoy our products and our online store.
Easy to follow website
Easy to follow website, quick efficient service. I would however suggest removing "Shop" as the tracking method, the need to scan with your phone might make it a bit complicated for some people using your service.
25 novembre 2025
First Experience
You supplied me with what I needed promptly and without any fuss. Your product has met all my expectations.
25 novembre 2025
Really difficult altercation on…
Really difficult altercation on returning commode, which sales person insisted was supplied in a 'red bag'...... which it was not. Company finally conceded we were right as it was a display model and close to closing at weekend. Very stressful experience at a stressful experience at a very sttessful time
27 octobre 2025
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