imperialgrass.co.uk Avis 150

Good service

Very very pleased with the workmen, communication and final result - I have no hesitation giving 5 star rating and recommend to anyone

Excellent job. Nice guys, really hard working. Made an excellent job clearing up after themselves.
Would certainly recommend this company.

Lovely team who stayed to make sure things were perfect and even came back on a Saturday to make sure it was done properly. It's completely transformed the garden and it's so lovely to be able to take my little one out into the garden without worrying.

Couldn’t fault them!
Arrived on time, worked super speedy, lovely guys and so happy with the outcome will be recommending them to everyone!

The team were very professional and clearly knew what they were doing. We needed to add 10+ tonnes to raise the ground and fit grass on a triangle shaped area. The team not only did this with absolute ease but also helped replace our fences for free and were so helpful! Thanks so much!

So pleased we chose this company to do our artificial grass. Very professional and friendly staff all round. Everything surveyed and organised via the office and materials and skip delivered when stated. Shane and the actual work team were amazing, they worked both days solid and the end result is excellent.

Imperial Grass supplied me with grass that was longer along one edge than the joining peice, thereby creating a very noticably join. Other Joins are very good. They will not fix the obvious problem so I have too take them to a small claims court to solve the problem. Their after salse service is rubbish.

Very happy with the new lawn. Thanks Roberto.

Incredible company for start to finish!
Always available, on site visit, great quotation and impeccable result! Really good pricing too.
Our garden is now everything we hoped for!
Jan, Shane and Vandro were amazing and super hard working.
In one day, they managed to completely transform our garden!
They made sure to check with us if we liked the plan or wanted to change anything, which was lovely.
Highly highly recommend!

Absolutely amazing experience from start to finish! Jacqueline was great with guiding me with what we needed and how it all works. Everything was done efficiently the guys worked so hard and fast and the job was better than expected. Thank you very much to all of you at UK imperial grass.

Quick and efficient … very happy with end result

A fabulous job carried out by the team. They arrived on time, knew exactly what to do. Had the job completed in record time. They left everything neat and tidy before leaving. I would highly recommend this company. I am thrilled with the result.

I’m very happy with the work done on my garden. Roberto and his team did an amazing job from start to finish. They were professional, hardworking and paid great attention to detail. The garden looks fantastic now and the whole process was smooth and stress free. I really appreciate the effort imperial grass put in and I would happily recommend them to anyone looking to improve their garden.

We had 4 different quotes late last year from different companies which all came round and found issues with how they would complete the works due to the logistics, we thought we were stuck with our horrible garden. I stumbled upon Imperial Grass online in the middle of Feb and after speaking through what’s app as well as one home visit they were very friendly knowledgable and most importantly didn’t find any issues with completing the works. This was a breath of fresh air and took all the stress out of getting the job done finally. Within two weeks our garden has been completely transformed and has already improved our quality of life. As well as all this, the price was incredibly competitive and made it an easy choice to go for it. Would 100% recommend

The company were great at communication before the job. The staff are very friendly and they worked really hard. We were please with the job, however the next morning we noticed some snags with the paving around the edge. Messaged the company sent photos and had really good response from them. They came out and were really apologetic and corrected it. So I can't fault them.

Very professional from the first visit . Text reminders and invoices straight away after paying the deposit. We had a team of 3 guys Jean, Gabriel and Jess. They did the job in 1 day and left everything clean behind them while keeping the noise and distuebance to the minimum as we also had a sleeping baby. Would definetly recommend the whole team.

Please stay away from these guys as there are incompetent and very unprofessional. In 2022, they installed artificial grass on my back garden and front garden, within 6 months later grasses started growing in the middle of the artificial grass which was absurd. I contacted them and they told me that it is normal and they cannot do anything. I said to them that there is no way grasses should be growing in the middle of Artificial grass that was just installed 6 months ago and that this was wrong. They totally ignored me.

In Jan 2026, they contacted me again and was pestering me for maintenance etc. I paid them to do the maintenance job and reiterated that they should fix the issue with grasses growing on the lawn. They turned up in Mercedes SUV, sprayed some chemical and dumped the grasses they accumulated on my drain and blocked the drain.

They finished the job whilst am inside the house and they left without telling me which i found totally unacceptable. My front side door to the garden was opened until I came out 20 mins later and found out that they have gone. I could not believe it. I have wanted to attach the pictures I took here as an evidence of my claim but Trustpilot do not allow for attachment. Totally incompetent and unprofessional so please be aware and be very careful and stay away from them.

Updates
After I posted my review. DO GADO, Roberto of the company messaged me on WhatsApp with this message.

“Your Fxxxking Idiot you haven’t even paid for your front of house you think I don’t remember. Thanks for the review. Stupid bastard.

If you want to see the evidence of the pictures I mentioned and his abusive message, please reach out to me and I will share this for you to see the type of people you will be dealing with.

Very professional company, they fitted grass id purchased elsewhere and it looks amazing. The guys arrived on time and were done in a couple of hours including cleaning up after the work. It’s nice to deal with a company that does exactly what they say they will with professionalism and care. There are lots of companies out there that don’t. Would highly recommend these guys.

The guys came on time, and got straight to work, and did not stop until the job was completed. The guys were respectful,friendly and professional.

Thank you, love my garden now 😁