Freemans Avis 24 761

Horrendous is probably still to positive to describe this company. Ordered large items with a delivery between 15/04-18/04. No contact at all and didn't arrive. Complained and got a message from courier to arrange the delivery on 21/04. Arranged items to be delivered 23/04 and 24/04. Got a message 23/04 am from the courier to say they hadn't received the items to deliver after i had taken the day off, as I had to be in to receive them. Phoned customer service to say about issues and was told a case would be raised and someone would contact me. Then 24/04am, the same message for the second item! I have spoken to them again to say about the same issue the second day in a row, to be told that because I already have a complaint raised, I cant have another one! Only going to get an email with an update within 3 working days apparently! What about the two days I've taken off work???? Absolute shambles of a company!

I ordered goods which were delivered via Evri, none of them were of any use so I arranged a return and ordered replacements. When the every courier arrived I gave him two parcels to return to Freemans and asked for a receipt. He told me he did not issue receipts. I was unhappy and the next returns I had were sent back via local parcel shop I got a receipt. According to Freemans I have returned nothing despite me having provided copies of receipt and copies of Ring camera pics of Evri courier leaving here with two clearly marked Freemans parcels. Freemans want me to pay for everything I ordered over five separate orders. I returned over £500 of goods. Everytime their customer services email me back it’s a different person and everytime I have to provide item numbers, receipts and pictures. I have now sent them all four times but still they want them again

It’s like talking to a wall! My vacuum cleaner went wrong. I ordered one with Freemans. I paid extra in postage to get it the next day. They sent saucepans! I contacted them. They told me to re-order. This I did but they did too!! So now I’ve got two coming!!! I phone up to see where one or the other has got to? They tell me they’ll be with me “in about a week”! Why would I want to wait a week, when if they had got the first order correct, it would have been with me the next day?!! Told them to stick them and went and bought one from Argos!!! The two vacuums arrived. They sent Evri to collect the parcels but no stickers! So, Evri refused to take them. As phone calls and live chats are proving ineffectual, I thought I’d try e-mailing. Asked them to send Evri to collect them ASAP. Didn’t need another e-mail asking me when it’s convenient, just get on with it. Then close my account. Got a reply:-

I’ve arranged a collection for Thursday, 23 April 2026.

Please note that collections can take place during the following times:

Monday to Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 6:00 PM
If this date isn’t convenient, please let us know as soon as possible so we can cancel the original request and arrange a new collection at a more suitable time.

Once the item has been collected, please allow up to 10 days for it to be processed and credited by our warehouse.

The day before collection: I try contacting Freemans and Evri because I have no stickers. Freemans have no agents at this time of night. Evri doesn’t have a tracking number!! I can’t print a label through Freemans because my two items are outside of the date range for returning 🙆‍♀️ They arranged to have the saucepans collected by Evri and I was sent a sticker. Why can’t they do the same with these piggin vacuum cleaners that are IN MY WAY!!!

Day of collection: Lovely day for Husband to take dog for a walk but he has to wait in while I’m out in case Evri does come and a sticker materialises. I get back and phone Freemans. Husband and dog go out. Relayed all this to lady on the phone. She prints two stickers with tomorrow’s date! Husband has had enough, plasters the stickers onto the boxes and carts them off to the corner shop. Evri turn up in the afternoon 🤷‍♀️

Keep checking to see my account return to zero. Then I’ll happily delete the app.

Sexy Barman gave us amazing shots so I can sleep with pure heart love you

I’ve placed a few orders and the delivery dates originally given were not correct. Delivery with all but 1 item took ages. With my last item, it sat in the depo for nearly a month, delivery date changed 3 times. I called numerous times and the agents were unprofessional had to knowledge of what to do and one agent disconnected the call after going through DPA. A complaint was raised due to terrible service and that even went on for about 2 weeks as the complaints handled was off sick, no one else could deal with the complaint. I’ve now been offered month off my next order. I won’t be ordering anything else and will e closing my account. I would avoid Freemans and order elsewhere - terrible customer service and uncertainty of when Yourll get your products

Ordered an expensive bedding set, wrong bedding sent. Arranged collection, re-ordered bedding, once again wrong bedding sent. Arranged collection, driver didnt turn up. Won't be using again. Vwry poor service.

I placed my very 1st order with Freemans for a wedding outfit. Evri changed the delivery date, then changed the time twice the following day. Didn't arrive by 9pm as on the tracking & no further update. 3 days later tracking still says 'We're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day'. Today I used the online chat with Freemans & they weren't interested, asking lots of questions, basically wasting my time by saying it was delivered yesterday. I then contacted Evri using online chat & they confirmed it hadn't been delivered & will escalate it. It's so difficult to speak to a real person these days. Not impressed with Freemans & I still haven't received what I ordered for an upcoming wedding.

Tried to pay on credit card and debit card. Each time won’t accept payment

Total farce. I cancelled my item the day after I ordered only to me sent a bill and when on the WeChat was told it wasn’t cancelled manually ( this has happened to me with 2 returns also ). I spoke to a Nigerian woman online called Montum who said just say no to the delivery as it’s on the way to you then it’ll take 3-4 weeks to cancel on my account !!! What !! Do t buy from them. Customer services are useless as they just quote a skript. Each time I ask to speak to a manager on three different occasions I was told none are available even though I said I hold I was hung upon. I was polite but was frustrated with the lack of communication. I would not recommend them. Still waiting to receive a cancelled order to the refuse delivery to then get a refund and close my Acc either Freemans. Never again !!!

Brilliant, all very easy to order and flexible pay is a great option to pay in three months. Bought some Clarks boots which were fantastic and were exactly as advertised. Product was with me in a few days, I would highly recommend this company.

Item uplifted.

Ive been trying to get a large item returned since 05 March. Been on live chat and customer service number to be told "someone will call you" I've been told that for 6 weeks, gave deliver dates and still have the item.

If I could pick no stars I would
I ordered an air fryer it arrived damaged. No problem got in touch with customer service they sent out a new one and sent me a return label to send back the damaged one.
The next one that arrived came even more damaged. Again spent another hour on chat with customer service to get a return. No I do not want another broken replacement. They offered me 15% off on my next order with them which by the way does not cover electronics. No I want my refund.
The refund does not include the shipping I paid for 2 broken items.
I have also unsubscribed to their emails 3 days in a row. I don't understand why I am still receiving emails. Terrible company. Terrible products. Discount codes are a joke as you can't use them on most products on the site

I have kindly asked Freemans to collect a return bench which has 2 left legs and has been incorrectly packed. I feel upset as the return has been cancelled 5 times. I just want to return the item correctly,

The company has gone down hill recently, after having an account for many years I have finally closed it down, I waited for an item to be in stock and after a while I got an email to say its back in stock, feeling happy I ordered the item but.....after waiting a week for delivery and still no item, I got in touch with them to query, only to be told the item is in stock but coming from Germany!!! Customer service just made excuses one after the other, they lost my custom after so many years

Don’t expect a response from the customer service team. Whilst they like selling things Freemans appear to have an allergy to assisting customers, replying to enquiries or doing what they promise to. I have an outstanding enquiry of over six weeks now and every time I make contact I am told a response would be sent the same day. If you don’t experience an issue with your shopping then Freemans are the greatest.

I bought four Krista dining chairs in December 2025 and have made complaints about them padding in seat moving and over hanging on seat padding on back of chairs indented. Sent two instead of one as a replacement then the rest of chairs padding moving wooden frames out of shape . Have been complaining since February 2026 for return to Freemans have been told numerous dates 24/3/26 and still going on . I’m storing them in my garage and they are taking up spare which I need for my furniture to make room in my house for hospital equipment as my husbands going onto palliative care at home . Have explained my situation and all I hear is sorry we will fix it and arrange carriers nd get your money totalling £478.10 and they are wanting me to pay for extra chairs they sent .
They are telling me lies everytime I phone them Lona Puti is the worst supposed to phone me back today 10/4/2026 nothing
Doreen Gladstone

AVOID!!! I ordered an air fryer through Flexi Pay, but instead received two photo frames of butterflies. I contacted customer service via chat, and they apologised, and canceled my original order and created a new one with free express delivery—perfect! However, that evening, I received an email notifying me that my order had been canceled because it exceeded my Flexi limit, as the credit for the cancelled order had not yet been applied.
The next day, I chatted with them again, received another apology, and they placed a third order with free express delivery and a 10% discount as a goodwill gesture. I later got an email confirmation where i noticed they had entered the wrong delivery address, charged me for delivery, and failed to apply the discount. I reached out to them again to correct the address and remove the delivery fee, but was informed that they couldn’t assist I was advised to reach out to them again tomorrow as the order isnt on their system yet (even though i have an order number and confirmation email from them) Contacting them tomorrow isn’t helpful since the item is scheduled for delivery then. All they keep repeating is, “Don’t worry, we will apply a 10% goodwill gesture after it has been dispatched!” They also mentioned that “if the item is delivered to the wrong address, I can still return it for a full refund.” However, I’ve asked how I can return something I haven’t received because it was sent to the wrong address! This is absolutely frustrating; I’m currently £85 out of pocket and 3 orders down. I asked to raise a complaint and speak to someone else i was told that someone would be in touch tomorrow absolute joke! AVOID THIS COMPANY AT ALL COST

Very annoyed! I had some post come through from Freemans, offering 25% off and free delivery. So I spent ages looking for something, then when I went to pay, yes it's free delivery but the 25% discount is only given if you open a Flexi account with them. Not impressed, I cancelled my order!

Do not purchase from this company on a weekend - their systems do not acknowledge orders and then when you have issues an order over £100 gets lost.

I noticed an issue with an order I made this Saturday and went on their online chat system within minutes of paying for the order asking to get an address updated urgently. I was told as I ordered on a weekend I would have to come back to them on Monday - I paid for next day delivery.

Since then I have contacted the courier, tried to change delivery to a locker and even travelled over an hour to the property to
collect the parcel. Meanwhile I have had several people at Freemans email the same thing ‘They’re sorry they couldn’t help over the weekend, their system does not work.’

‘As a gesture of good will they will give me 10% off’

How about get decent systems that work every day of the week, support your customers better and actually read the emails we send rather than using a script! I am £100 down on an order I will never be able to recover!

Easy to use website. Variety of goods. Love the Witt designs, as they are different. Good quality & variety of prices. Easy to return items. I love shopping here!! & highly recommend!!