imperialgrass.co.uk Avis 

165
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Like many other people on here that state this company is amazing are 100% correct. Roberto and his team were outstanding and a credit to the company, they are grafters and work so hard and done every... Voir plus

Noté 5 sur 5 étoiles

I have used these guys twice now and likely to use them a third time for our front garden. Online forms and customer service are great and most importantly the laying and quality of the grass is alway... Voir plus

Noté 5 sur 5 étoiles

Absolutely delighted. Jean, Vincencio and Ryan I am speechless the dedication, the attention to detail they worked so hard, you can see they are passionate about what they do. They were very clear abo... Voir plus

Noté 5 sur 5 étoiles

The Artificial Grass was installed by Jay and his 2 young colleagues on a very hot day in May 2026 (80 degrees +). Having not had Artificial Grass before i was a bit dubious and kept a close eye. I ne... Voir plus


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4,7

Excellent

TrustScore 4.5 sur 5

165 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(165)

34 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing

Well
All I can say is WOW!
Thank you so much to Roberto and his amazing crew for transforming my garden from a muddy ugly mess to a beautiful green space in only one day!
I have two Golden Retrievers so it was so important that we had something that would stand up to their needs. The Admin team were so helpful in suggesting what would be best for us.
Renan did our site survey and was fabulous at getting things sorted in advance of the crew arriving to start the work.
Imperial Grass were nothing short of amazing and we could not be happier with their work.
These guys worked tirelessly to ensure that the job was done perfectly…
I was home from work and saw first hand the work it took to level my garden…it had slopes and all sorts but I watched the crew go over it so many times to get it just right.
We are so happy with our garden now!
Many many thanks
Will recommend you to everyone!
From Becca and Blanche.

25 mars 2025
Avis spontané
Logo de imperialgrass.co.uk

Réponse de imperialgrass.co.uk

Thank you so much for your 5-star review!
We truly appreciate your kind words and support. At Imperial Grass, we’re committed to delivering top-quality service and products, so it’s fantastic to know that you had a great experience with us. If you ever need anything in the future, we’re always here to help!

Noté 5 sur 5 étoiles

Exceptional Service from Imperial Grass

The Imperial Grass team did a fantastic job installing our new artificial grass. The entire process was simple and seamless. They took great care to cover our internal flooring and carried out the work exactly as promised. The team arrived on time, and now we're eagerly looking forward to enjoying our new lawn this summer.

A special thanks to Neeru and Roberto for their outstanding service!

12 mars 2025
Avis spontané
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Réponse de imperialgrass.co.uk

Thank you so much for your 5-star review!
We truly appreciate your kind words and support. At Imperial Grass, we’re committed to delivering top-quality service and products, so it’s fantastic to know that you had a great experience with us. If you ever need anything in the future, we’re always here to help!

Noté 5 sur 5 étoiles

Just recently had artificial grass laid…

Just recently had artificial grass laid and was very happy with the product, great price and great communication throughout the start to finish.

21 mars 2025
Avis spontané
Logo de imperialgrass.co.uk

Réponse de imperialgrass.co.uk

Thank you so much for your 5-star review!
We truly appreciate your kind words and support. At Imperial Grass, we’re committed to delivering top-quality service and products, so it’s fantastic to know that you had a great experience with us. If you ever need anything in the future, we’re always here to help!

Noté 5 sur 5 étoiles

Highly recommend

Good value for money and a professional service from start to finish. The team worked tirelessly to complete the job quickly and the quality of their work was excellent.

10 mars 2025
Avis spontané
Logo de imperialgrass.co.uk

Réponse de imperialgrass.co.uk

Thank you so much for your 5-star review!
We truly appreciate your kind words and support. At Imperial Grass, we’re committed to delivering top-quality service and products, so it’s fantastic to know that you had a great experience with us. If you ever need anything in the future, we’re always here to help!

Noté 2 sur 5 étoiles

Sadley after 2 years we have given up…

Sadley after 2 years we have given up on the grass. The only reason we went with this company was because they said we would not get any smells from our 2 dogs.
Within a year it was smelling and they came out to look and we had to pay for a deep clean. This didn’t work and smell continued. We spent hundreds on cleaning products and the smell continues. They just want me to keep paying for deep cleaning.

Update
Yes correct about date but this happened within a year and this is when the deep cleaning was done. As this didn’t work that’s when we looked at using chemicals. When this didn’t work you offered the K9 grass but at my cost. We didn’t have another deep clean because at £250 a time it was a waste of time. We would love the K9 grass but even at a reduced cost it’s still too much. It is a shame as you did a great job but we was never told it would need 3 times a year maintenance.

7 mars 2025
Avis spontané
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Réponse de imperialgrass.co.uk

Hi Alan,

We’re sorry to hear that you’re unhappy with your artificial grass. However, we’d like to clarify some important details to ensure transparency for both you and future customers.

Your installation was completed over three years ago, and as we discussed at the time, while our grass is pet-friendly, it does not prevent odours if proper maintenance is not carried out. Given that you have two dogs using the area daily as their toilet, regular cleaning and maintenance are essential to prevent smells from developing.

We recommended three deep cleaning services per year, with at least one being mandatory to maintain the warranty. However, in the past three years, only one deep clean has been completed. Additionally, we provided guidance on effective cleaning products to help manage odours, but it appears maintenance may not have been carried out as advised.

To help resolve this issue, we introduced our new K9 grass in 2024, specifically designed to eliminate pet odours. We even offered you a sample to test, but you declined. We also suggested replacing your existing grass with the K9 grass for a long-term solution, which you chose not to proceed with.

Many of our customers with pets successfully maintain fresh-smelling artificial grass by following our cleaning and maintenance recommendations. Unfortunately, without regular upkeep, odours will persist over time.

We remain available to assist you with solutions, whether through professional deep cleaning services or upgrading to our K9 grass. Please feel free to reach out if you’d like to discuss options further.

Best regards,

Noté 5 sur 5 étoiles

Excellent service from Imperial Grass…

Excellent service from Imperial Grass from the quote through to implementation and clean up. I would definitely recommend.
The team were friendly, informative and hardworking, completing the job on time. The attention to detail in the finished result is fantastic and I’m so pleased with the result. I would recommend to everyone who is wishing to have artificial grass

5 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Artificial Grass installation

Renan & his team did a fantastic job on our garden. Gave a budgeted solution with Warranty and installed artificial grass. The team arrived on time and finished the job very smoothly with no mess left on the site.
Would definitely recommend them

14 février 2025
Avis spontané
Noté 5 sur 5 étoiles

We are really delighted with the…

We are really delighted with the astroturf which this company has supplied and fitted. They were really pleasant and efficient to deal with from start to finish. We wouldn’t hesitate to use them again if we needed to, or to recommend anyone else to use this company!

10 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Would highly recommend this company…

Would highly recommend this company after having our back garden completed.
True professional outfits ,friendly hardworking and pleasant group of lads.Very happy with the quote after shopping around,and the attention to detail in the finished result is fantastic,chosen the dog friendly K9 Grass,looks great and the pile is very plump, would recommend these guys to everyone who is wishing to have artificial grass

21 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

The 3 guys who came were very polite…

The 3 guys who came were very polite they worked hard and didn’t stop until the job was done .My garden looks amazing now and I’m very happy.
The cost was excellent and the best quote I had , I’m now thinking of having my front garden done All in all I would really recommend this company to any body needing a new garden .

22 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

We recently had the pleasure of working…

We recently had the pleasure of working with Imperial Grass for our garden transformation, and the experience exceeded all expectations. From start to finish, their customer service was exceptional. The back-office team, led by Neeru, was highly responsive and provided clear, concise answers to all our queries, ensuring a smooth process from the very beginning.

The project was handled by a highly professional team, with special recognition to Renan and Roberto, who were instrumental in delivering outstanding results. Their efficiency and commitment ensured the work was completed within the promised 3-day timeframe, even though the rain stopped the works, they carried out other works! What stood out most was the transparency and integrity of the team—there were no unexpected costs or deviations from the original quote, which is rare in this industry.

The £100 deposit was reasonable, and the remainder was only due after the job was completed, reflecting their confidence in the quality of their work. We are thrilled with the final outcome, and our garden has been transformed beautifully, offering excellent value for money.

In short, we couldn't be happier with the results. We wholeheartedly recommend Imperial Grass to anyone considering similar work and would not hesitate to suggest them to friends and family.

Thank you, Neeru, Renan, Roberto, and the entire Imperial Grass team for your hard work and dedication!

7 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

From quote to completion-Great Service

From quote to completion, all the staff were brilliant. The team communicated via emails and WhatsApp texts. The installation team were helpful and supportive.
It was fantastic to come home to new, smart looking garden.
Thank you 🙏🏽

25 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I had a very good experience with…

I had a very good experience with Imperial grass, their price is really reasonable, I saved circa £1500 compared to quotes from other grass installations companies. All done in one day and it looks immaculate and beautiful.

24 septembre 2024
Avis spontané
Noté 4 sur 5 étoiles

The three men that turn up on time were…

The three men that turn up on time were great started to protect the house floors and walls because they had to take everything through the house didn't stop all day done the hole job in fore hours

5 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing customer experience

Amazing customer experience. They managed to provide me with the date I required. Lads installed the grass within half a day and done an amazing job. I had a garden party the next day and received compliments about the grass all day. Definitely recommend, would give 10 stars if I could!!

30 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent, professional grass fitting

Excellent service. Old grass removed and artificial grass all fitted in one day. They cleaned all their mess and were very nice in getting the job done. Cleared extra part of garden for free.

Easy to book and only need to put down £100 deposit.

23 août 2024
Avis spontané

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