IMPOSSIBREW® Avis 618

Emailed customer support twice wanting a refund (they state they have a money back guarantee) as did not feel a buzz at all and the taste of these drinks is absolutely awful!!!

Still haven't received any response so I'm £50 down, with a crate full of disgusting drinks and being ignored by a company that promise a refund if not happy with their product. Absolutely awful and unprofessional. DO NOT BUY THESE DRINKS!!!!

Just tried this product and wow so disappointed! The price is expensive, but I thought I would give it a try as no hangovers and less calories with a buzz sounded excellent. Hmm never got a buzz and the initial taste is of a crisp beer, however the after taste is strong and horrific. I had to pour the remaining 4 cans down the sink, don't panic I recycled the cans.

Placed a large order on 5th April with 'express' delivery. Getting replies to emails is hit and miss. Their chatbot has now informed me my order is still being prepared...sorry I didn't realise it was brewed to order.
Let's see if I get a reply to my latest email?!?

I really like the flavour of these beers. They take the edge off and I don’t want alcohol if I’ve had a couple!

Received first order 3 weeks ago, every can was damaged. Have contacted customer service several times with limited response and still no resolution.

Really disappointed with this company. I recently received my first order on time however, when I opened the package six of the cans were significantly damaged, not what you expect for a premium product. There is no damage to the packaging so they must have been packed like this! I have reported this via auto message, email and telephone and no response from the company, awful customer service.

I have had only positive experiences with Impossibrew up intil the latest order - placed 29th March, notified there would be a delay until after the Easter weekend due to DPD/Iran War/fuel issues.
Still nothing and what is worse no reply to the emails I have sent requesting an update.
From the other recent comments here I seem to be in good company!
If there is a delivery problem just let us know, but don't leave people hanging. Has the company gone bust?

I really hate to leave a negative review as I will always try to support independent and smaller businesses, but the customer service has been shocking. I can't review the product itself as I still haven't received it.
The first email received just after placing my order said that DPD the courier had reduced their slots due to the fuel shortages and this was creating a backlog, however, I may still receive over the Easter weekend. It's now the 14th April and I've still not received anything despite an email last Friday saying it would be despatched on Friday and with me Saturday. Radio silence from the 'hello@' team and my order status has not changes for 12 days.

I appreciate it is a small team managing enquiries, but my advice would be don't underesource for something as important as good customer service and don't then overpromise and underdeliver.

Meanwhile, still waiting.................

Ordered over two weeks ago and nothing! An email on 1st April saying there’s delays and no responses to emails since then. Business is probably going under

Something has gone very wrong with this lot.
Money taken 17 March.. no delivery despite DPD saying they had on the 19th... got a response on 1st April saying a repeat order was on the way... nothing yet. No response to e mails and the promises from the chatbot are false.
Shame as the actual product though expensive is good.

The aroma and taste are both very good. I was surprised how relaxing the "social blend" actually is. A great alternative to alcoholic beer.

Failed order, no communication from the company, am £116 out of pocket. Simply no response from Impossibrew. The good news is that my bank are being super helpful and are disputing the transaction. Real shame, nice product but one simply can't deal with a company this bad at service...

This is the worst customer experience I have ever had with a business. They deliver my package to the wrong house, then ignore me. I tried to speak to the chat bot on the website and it’s terrible. Then I emailed 3 times to see if they could help - 1 week later, still nothing.

They say to email if you have trouble but then don’t reply. It makes no sense.

My order number is EC212059
I have disputed my payment.

It’s a shame because the product looks good but the customer experience is the worst.

Been sober for almost 9 months to combat my mental health issues.

Impossibrew supply the nearest I can taste to the ale I used to drink. The Cask Ale is good albeit expensive for what it is. It’s always out of stock too! I’m not a fan of the lager.

Easy to order, maybe a little longer on the delivery than I would expect. All in all, the best so far!

Ordered on the 2nd April and a week later, zero update to the order. Even though they state that after a bank holiday, orders will be shipped the next working day. So that's a lie.

Turns out the issue was with the war in Iran and DPD cutting back on delivery slots. Non of this was ever published before ordering.

So, after well over a week of waiting my order finally arrived. In two different vans. This isn't ImpossibBrew's problem though, it's your typical DPD one. However, it just added to the frustration I found here.

The beer on the otherhand is good. The lager is weak but does taste like a lager. The brut IPA is good. Essentially a fizzy beer with a nice IPA bitterness. Cask Amber and IPA are all decent AF efforts. Hats off to the Cask Amber limited edition. This holds the closest to real ale as you can get in the AF world and is delicious. You are never going to get the full on flavour of real ale here, but it's a start. Shame it's a limited edition.

I will be buying again from them as you cannot fault their product. I just wish their messaging on the website would inform you of any stock shortages or delays.

MUST TRY HARDER

Had a couple of orders and I like the beer but the ordering process is a bit hit and miss. My last order didn’t arrive and when I complained customer service said they’d look into it but the next morning just cancelled my order.
I ordered a different AF beer and it arrived the next day. So for me, it’s a good product but the delivery process needs work.

Impossibrew is my favourite non alcoholic drink available in the uk. The downside is it’s simply far too expensive per unit. It’s 3 times the price of a can of genuine beer, so as much as I like it, the cost just puts me off buying it on a regular basis.

First time purchasing Impossibrew based on some friends feedback. Unfortunately it was never to be. Some mix up with my order meant it wasn't delivered when expected and has now missed the deadline for when I need it. Customer service responses are slow but after a frustrating few days and a fair bit of radio silence I've now had confirmation that a refund is being processed.

Well what a poor company to deal with, happy to take your money but when you need help no one will help.
Hi
Checking to see if I’m getting a refund as it’s been a long time since returning, all I can find is from dpd is this.
Dpd tracking number
1550 4665 711 800 C

Order number EC200719
On its way back to you 16th Feb
Sent on the 6th after waiting over a week from last one