Incredible Connection Avis 

My experience with Incredible Connection's after-sales service has been nothing short of infuriating.

What should have been a simple warranty claim for a faulty Skyworth television turned into a months-long nightmare that exposed just how broken Incredible Connection's returns process is.

The saga started on **27 April**, when I first contacted the Vredenburg branch to report the fault. From that point, I was passed from person to person with very little communication or accountability. The return process officially began on **5 May**, and after following every instruction I was given, Aramex couriered the television from Piketberg where it was missing for more than a week, and nobody could tell me where it was, only to find out that it was at the N1 city branch and had to be sent to the Vredenburg branch on **1 June**.

I dealt with Ntando from customer care, Este Wentzel at the Vredenburg branch, and later Zelda, who confirmed on **29 June** that my proof of payment had finally been received and that the claim was still waiting for the supplier's assessment. Throughout the process, I submitted every document requested—including the supplier quote and proof of payment—yet I still had to chase updates constantly. At no stage did I feel that anyone was taking ownership of my case.

To make matters worse, Incredible Connection's online customer service was completely useless. Instead of helping resolve the issue or providing meaningful updates, I was repeatedly told to wait or referred elsewhere. There was no urgency, no proactive communication, and no genuine customer support. I spent months doing the follow-up work that Incredible Connection should have been doing.

After all of this, the resolution was not even a straightforward replacement. I ended up having to pay a significant amount extra to receive a Samsung television after my faulty Skyworth TV was returned. After months of delays, endless emails, phone calls, and frustration, I was still expected to spend more money just to have a working television.

I expect problems with products from time to time—that happens. What I do not expect is for a company of Incredible Connection's size and reputation to make customers fight for months to honour a warranty. The lack of communication, poor coordination between departments, and complete absence of customer care turned what should have been a simple return into an exhausting ordeal.

I will think very carefully before purchasing from Incredible Connection again. The product was eventually replaced, but the customer service was so poor that it completely overshadowed the outcome. Incredible Connection needs to seriously review its warranty and returns process because no customer should have to go through what I did.

Absolute horrible customer service regarding online orders!
I had a scheduled delivery that never arrived, even though I received multiple messages stating that the delivery will be made on said schedule.
I contacted customer service and was told that it is not their responsibility to track the orders and they have no way of finding out where the order is, one agent told me that “due to unforeseen circumstances” the delivery can not be made and proceeded to say that I have “false hope of receiving a delivery anytime soon”. Another agent even hung up the phone as I was speaking to her. Another told me that I have to wait until the delivery driver contacted me or file a complaint, which I did and there is still no solution to this issue and no one has contacted me back.
I had to call the store near me and a lady kindly assisted with the matter and helped gather information regarding this situation - unlike the rest of the online agents that were rude and very unhelpful with no respect towards their paying customers.
I am very unhappy with their service and would not recommend buying online to anyone! First and absolute last time I will be using Incredible Connection.

I am trying to return an unopened item purchased 3 days ago, with a slip. Incredible connection , Clearwater told me due to stock take they can't. This is absolutely unprofessional and unlawful in terms of Consumer Protection Act.

Lerato Moloi Vaal Mall
She gave the best service ever I am very happy with service

I was assisted by innocent, his service was great

Themba at Incredible Connection in Centurion Mall gave us excellent and friendly service. Thank you Themba.

Absolutely amazing service from Sbu at Incredible connection Greenstone

Bonolo and Chad from incredible store Mafikeng mall, these two made my shop experience a delight and easier I've never seen such patients and determination to make my purchase smooth as possible, they need a raise or a promotion those two right there are the best employees you got in Mafikeng

Went to Incredible connection at Eastgate to buy air buds and a gentleman called Katleho/Katlego assisted me , magnificent customer service even though what i wanted wasn’t in stock but he managed to find an alternative for me that was a best buy, he wasn’t even part of the department of the air buds from what i saw but he still took the time to help me , im truly happy, best watch out for other companies cause they might snatch him honestly.

I was assisted with no waste of time.every question I had was answered.The lady who was helping me was very patient and went an extra mile

I bought a phone online at incredible connections and die delivery is 5 days late. My first time buying from them and will definitely be my last time. The customer support is pathetic and no one comes back with support. It's 10 days from ordering and they stated on the site that is wil take 2 to 5 days to deliver the phone.

I was looking for incredible connections around Menlyn and found the one in Menly Maine where Kiabetswe Molobi helped me with everything I wanted, she was very friendly and made my shopping easy

I bought two printers late August 2025, HP for R3000 and Epson A3 for R12000 paid both of them extended warranty same time when i bought them. Somehow when I started using them early this year. When I try open the front tray for HP printer just easily broke somehow. I just decided not to return it since it was I minor fault. The printer kept working well 3 months later It does paper jam. Which is another different problem. Then I decided to take it back to shop. Then at store they send me bill R4000+ saying I must accept to pay it for them to fix my HP Printer. Even if I can take a blame for the front cover that was faulty, the paper jam is still been covered by warranty and extended warranty as well by they say they can't do anything about it... I'm very disappointed...#Incredible Connection Kempton Park Festival Mall...

If i could give the a zero i would. I bought a lenovo tablet online. It cam after a week. I used the Tablet for two hour then it stopped working. I then comunicated with the customer care. The took 2 weeks to get pick it up and send to a store for repairs. Now it has been more than a month and i still dont have any feedback or my money back. This is very bad service .

Can't complain, Margaret gives great customer care.. #Happy Client

The lady who assisted me was very kind and good adviser, unfortunately I forgot her name but her sales representative number is 256613. My shopping was lovely, not sure her name (Kgomotso/Khutatso) I'm Floyd. She has a good customer service

I've never experienced such a horrible customer service, lack of communication regarding delays for delivery. The agents are creating info just to get you out of their face. I ordered a watch, on the 2nd last day before the delivery (based on their 2-3 days of delivery) I contacted incredible connection online to find out about tracking information. All I got was that my order will be delivered as per their time frame for delivery. I wait for the last day of delivery, no tracking information, I again contact them but I still couldn't get any concrete feedback, they created a ticket to escalate the issue and claimed that a relevant department will be in touch within the next 24 hours but no one ever contacted me.