Independent Mobility Avis 

I want to recommend Nick at Hornsea branch he’s was brilliant he went above and beyond to sort me out
This is my third purchase the last being a recliner chair the whole process went very smoothly my chair was delivered today by two gentleman they were professional and polite
I love my new chair and would definitely recommend the company and my local shop in Hornsea so pop in and see Nick he’s happy to advise you but not feel pressured to buy

Phoned Grimsby store about a friends recently purchased electric wheelchair. Helpful response, even though it had been bought online. I could video call to show the problem, or deliver the chair that day. We attended the store an hour later.Excellent service. The battery charger was checked as the battery was flat. My 85 year old partly sighted friend was given a demonstration on battery charging . We waited until he could have a lesson on using the joystick control.Twenty minutes later we left. No charge. Brilliant service. We will return when the chair is due a service.

Highly recommend Independent Mobility in Grimsby. Philip introduced himself and explained all about the scooters then left us to have a look without hovering over us and no pressure to buy, but he was able to answer any questions I had. I were able to test drive the scooter I had chosen. When I had purchased my scooter it was delivered that day free of charge by Mike who was equally as helpful and pleasant as Philip. it was a pleasant experience. Definitely a 5 star. Thankyou
Regards Mick.

I wanted a new Riser recliner chair for my elderly disabled Father. I rang Independent Mobility Beverley and spoke to Shauna who was extremely helpful and was able to arrange a home visit the following day. Mike & Pete came with two chairs for him to try. Both Mike & Pete were fantastic, professional, friendly and respectful. We ended up buying both chairs and they took 2 old chairs away with them. Brilliant service from start to finish.

I bought an electric mobility scooter from the Beverley shop, and the service was excellent. I took it to the South of France for a week and it was a liberating experience. The airline treated the scooter poorly so it wouldn’t open when we got to Nice. But some elbow grease got it open. The same happened on the flight home. We took the scooter back to Independent Mobility in Beverley, where Shaunna , who had sold us the scooter originally, and she diagnosed the problem, got her toolkit out, and repaired the damage. No charge. She really is a credit to your company. The whole experience has been excellent. Thank you Shauna.

Excellent and professional service throughout.

Nice friendly staff quick and efficient installed and working as explained all good

Independent mobility Beverley store is wonderful, Shauna helped me find the right scooter to take on coach trips. She was patient and kind. I didn’t feel pushed into buying something.

Problems from the start, my brother who was recovering from a RTA that had left him as a Tetraplegic had been moved to a nursing home in Scunthorpe. His accident also impaired his memory and he requires assistance when making important decisions as a result.
He was visited by a rep from Independent Mobilty from Hull, who sold him a chair that wasn't suited to his needs and that was no longer in production stating they could still maintain it? They stated they had told him the chair was no longer in production but he cannot recall this information being shared at the time and as no other support was offered it makes it very difficult to prove this one way or another. Turns out they couldn't even replace the foot plates after they had become bent; they did however take the chair away, tried to straighten the bent parts before claiming they had replaced the parts with new ones, obviously my brother got no receipts or anything to support the repair or the subsequent claim that was made through the insurance...
After less than a year the same rep arrived because my brother had complained about the overall service and lack of support and this visit resulted in him agreeing to purchase an even more unsuitable chair that was in fact dangerous for someone with his injuries, being new to the world of disability he and we were completely unaware of this but again he was not offered any support prior to making a decision; and this new chair was the primary cause of a serious pressure sore he previously had never had; subsequently after a visit from an NHS professional he was immediately removed from that chair! As if this wasn't bad enough the part exchange price agreed was not honoured and we have receipts showing 2 very different financial accounts; when we queried this they denied knowledge of any reps ever having worked for them regardless of his name; they were clearly aware of both purchases and the rep responsible for the sales yet still insisted on being obstructive and unhelpful.
He asked this company to return the chair for a refund but they refused, stating they do not do refunds but would sell the chair on his behalf which they collected several weeks ago.
Surprisingly enough he hasn't seen a penny back and has had no contact from anyone at the company, not even a courtesy call to update him!
My brother was new to his injuries, was adjusting to life with disability and happened across this company who not only took advantage of him once but twice! Disgusting, stay away at all costs!
Unfortunately, we are not in a financial position to take legal action to address this issue otherwise we would.

I was received and welcomed by Susan. She spent time and patience explaining the product and answering any queries from myself.I am very satisfied with all aspects of the company and will return for any ongoing services etc.

One again this local business excelled in finding me a Power Chair best suited to my changing needs and even offering a cheaper Model than the one I was looking at buying.. the cheaper model had identical features and quality.. just cheaper with a very short delivery date.. I have bought Scooters and Chairs from them before and the Service is impeccable.. always quick to respond to queries.. All the Staff at the Hull Showroom in Witham.. are totally friendly and trustworthy.. I'm so fortunate to have been recommended to them by my friend Eric .. who was a long time customer !!

I bought two Riser Recliners from Independent Mobility. This week went back and ordered another one as I was so impressed with the others. Phil and Dave have just delivered and installed it. First Class service Highly reconmend Independant Mobilty Grimsby for Sales and Service just how it was Yrs ago.

Outstanding service. Would strongly recommend. 5star

Wow what a service at Independent Mobility, Witham,
I had a flat tire on my wheelchair, I rang the shop and it was repaired with in a hour, Excellent Service, Highly Recommended, Thank you so much x

Very friendly and a warm welcome. No sales "pressure" but on hand to
assist in helping us decide electric wheelchair most suitable for us. Highly recommend this company and will use them again in the future should we need to.

I am absolutely delighted with the customer service from independent mobility, they found me an amazing scooter that suits my needs and gave me one rental unit I pay off the total so thanks guys would highly recommend

Popped into Indepenent mobilty , after ringing them , warm friendly welcome Wifes scooter stopped working , explained problem with the scooter & was told they could pick it up for repair , we aked could they reccomend a folding scooter for the car , showed various scooters & prices Explained every detail , let the wife test drive them , very helpful , very patient , bought smaller scooter they even put it in the boot for me , they picked up my wifes other scooter for repair & brought it back , Hows that for service

Telephoned 10.42home11.42 with mobility scooter excellent service carnt thank Carl Arthur enough a luvly man nothing was to much troublle hull store with an Kevin Barber

I would have giving no stars but I have to give one bought a mobility stroler for my wheel chair paid for the dear one on arivel was given a cheap one said they would replace it for the dearer one all I got was a fob story from them saying they would replace it haveing to keep ringing them up all the time and they kept saying they would ring us back but never did then they said it was the right one keep well away from this mobilty shop I will never go there ever again now I have a expencive door stopper.

Both myself and elderly mum shop here. Mum got an electric bed. The guys who came were brilliant. They dismantled the old ancient electric bed and took it away. Put mum’s new bed up and showed her how to use it.

I bought a powerchair (again from Beverley branch). I had rung around and only Ian offered to get the Drive rep in with the sample chair I wanted so that i could try it out.

Excellent and knowledgeable service and Anne-Marie in the shop is great to deal with.

Our go to mobility shop.