Indespension - Newcastle Avis 4

I had an absolutely brilliant experience with Indespension Newcastle once again. They fitted a tow bar to my car and sorted me out with a fantastic deal on a new trailer couldn’t be happier with how everything turned out.

Mike and Michael were both incredibly friendly and genuinely went out of their way to help from start to finish. Nothing felt like too much trouble, and they made the whole process smooth and stress-free.

I actually chose to go back to them because they’d previously fitted a tow bar on one of my past cars, and the service was just as outstanding this time around. It’s rare to find a place that’s this consistently reliable.

Highly recommend to anyone looking for quality work and top-notch customer service.

Thank you

I bought a new motorcycle trailer from Indespension. After 3000 miles a wheel bearing failed when i was in France. Trailer taken to a Garage and was repaired. The cost of the repair was more than the original cost of the trailer. So put a claim into Indespension. Eventually they told me they would not cover the repair cost, But would send me a replacement part, Which had already been replaced.It took 4 Months for them to tell this. In short stay away from Indespension. Poor quality goods, Poor quality service.

Travel 2 and half hours to a booked appointment to have a towbar fitted to our partly convert van.
We has to travel with our poorly dog so walking far not an option. After leaving the van at 9am we received a call at 10.30am to say there was an issue with someone else's trailer and that needed to be done 1st. Therefore ours might be ready late afternoon! Or not.
What are we suppose to do this far from home with a dog no one wants to let in.
Having bought a bike carrier ready to go on the towbar we are now having to change all our plans and search for someone else.
Extremely disappointed and angry. 3 staff stood behind the desk where is the work being done, nothing to see?

I recently purchased a 8ft x 4ft Indespension trailer (with expanded metal ramp) from Read Agri in Somerset. i am pleased with it but would like to point out a couple of things that could improve it:
1. The jockey wheel, even when retracted as far as possible ,can catch on even minor humps in fields and it touches the road when exiting my drive. This is why I needed to buy a new jockey wheel bracket from you as it had bent beyond repair. I am having a steel plate plate made (7.5 " x 5.25") so it is stored flush with the tow bar when travelling.
2. There aren't enough hooks for roping (only 2 at front and two at back). I can use ratchet straps with hooks under the lip on the sides but sometimes need to rope down loads.