I dealt with a gentleman named Richard Newton. I was facing an issue with some missing charge information. Richard made sure that everything was accounted for and took ownership of my problem by emai... Voir plus
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Lisez les avis des autres
Richard Newton has been absolutely brilliant in helping me resolve an ongoing credit issue. He fully understood my frustrations, took the time to listen and was genuinely keen to get everything... Voir plus
I had an issue with missing charge sessions on my account due to a change of charging unit at my house. I sent an email explaining the problem and Euan Spackman got back to me in good time, explaining... Voir plus
Holly Anning1. After a great deal of problems sorting out a complex accounts issue which even AllStar Customer Service couldn't sort out. Holly (from the Sales Team) took charge in a pro-active and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de paiement
- aussi dans
- Borne de recharge pour véhicules électriques
- Fournisseur de carburant
- Fournisseur de carburant diesel
- Services aux entreprises
Écrit par l'entreprise
Allstar Fuel Cards is a well-established company that specializes in providing fuel & EV card solutions and services to businesses in the United Kingdom. 1. Fuel Card Services: Allstar offers a range of fuel card options designed to help businesses effectively manage their fuel expenses. These cards can be used at a vast network of fuel stations across the UK, providing convenience and flexibility for companies with fleets of vehicles. 2. Cost Savings: Allstar Fuel Cards are known for their cost-saving benefits. They often come with discounts, rebates, and other incentives at partner fuel stations, allowing businesses to reduce their fuel-related expenditures. 3. Expense Management: We provides tools and services to help businesses streamline their fuel expense management. This includes detailed reporting, monitoring of fuel consumption, tracking expenses, and analysing driver behaviour, which helps businesses gain insights into their operations. 4. Dedicated Support: Allstar is committed to delivering excellent customer service. We may assign dedicated account managers or customer support teams to assist businesses in selecting the right fuel card, understanding discounts, and addressing any inquiries or issues. 5. Nationwide Coverage: Allstar Fuel Cards offer extensive coverage with a network of partner fuel stations across the UK. This ensures that businesses have access to fuelling options in various locations, from major cities to remote areas. 6. Online Management: Allstar provides an online platform that allows businesses to conveniently manage their fuel card accounts. Users can access reports, make transactions, and monitor their accounts securely through this platform. 7. Sustainability Initiatives: Some Allstar Fuel Cards may support sustainability efforts, such as carbon offset programs or partnerships with eco-friendly fuel providers, aligning with the growing emphasis on environmental responsibility. 8. Allstar provides full end-to-end solution for EV users and fleets. The Allstar EV Card provides access to a wide UK network of EV charging stations. This network includes various charging providers and stations, allowing cardholders to charge their electric vehicles conveniently. In summary, Allstar Fuel Cards is a reputable and established company in the UK that specialises in providing fuel & EV card solutions to businesses. Their services are designed to help businesses save money on fuel expenses, manage costs efficiently, and take advantage of a widespread network of fuel stations. With a focus on customer support and a range of card options, Allstar Fuel Cards plays a significant role in helping businesses optimize their fleet management and control fuel-related costs. Please note that specific details about our offerings and services may change over time, so it's advisable to visit our official website or contact us directly for the most up-to-date information.
Coordonnées de contact
PO Box 1463, Canberra House, Lydiard Fields, SN5 6PS, Swindon, Royaume-Uni
- 03452665101
- fast.admin@allstarcard.co.uk
- www.allstarcard.co.uk
4,4
Excellent
3 k avis
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God is punishing me for my sins by ever…
God is punishing me for my sins by ever allowing me to do business with this company
I have given this company 1 star as it was not possible to give this a 0 star review. Avoid this company like the plague, honestly the worst company I have ever dealt with.
Hidden charges everywhere, they charged me £150 late payment fee which was apparently int heir terms and conditions. They also take a deposit which they refuse to return when you ask for your account to be closed, apparently it can take 2-4 weeks for a refund. While you are waiting for a refund they continue to invoice you to slowly chip away at your deposit, even if you haven't been using the fuel card. This company are a bunch of thieves.
Funnily enough no one answers the customer service line and the phone just hangs up after being on hold for 30 mins. However, if you call the sales line there is someone to answer the phone within 1 minute. Happy to take your money, no interest in giving it back.
I would strongly warn anyone from using this company, they are diabolical. There are much better fuel cards company that I would highly recommend using
Honestly I can't express to the internet how bad this company is
9 octobre 2026
Avis spontané
Friendly and helpful customer service
Connor Donegan was very helpful and polite on the phone. Connor swiftly rectified my login issues. Fab customer service - thank you!
13 octobre 2026
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Stuart Sharland was great salesmen…
Stuart Sharland was great salesmen nothing was too much trouble, and was always on the end of the phone to sort any issues 👍
13 octobre 2026
Avis spontané
Excellent customer service from Richard Newton
Richard Newton has been absolutely brilliant in helping me resolve an ongoing credit issue.
He fully understood my frustrations, took the time to listen and was genuinely keen to get everything resolved. His communication and customer service have been excellent throughout, and I now feel confident that Richard has taken ownership of the situation and will make sure everything is sorted properly.
A real credit to Allstar and exactly the level of customer service you hope to receive when something goes wrong.
Thank you, Richard. Really appreciated.
13 octobre 2026
Avis spontané
My question was answered quickly and…
My question was answered quickly and clearly by Lizzie Hearn. Lizzie also provided further useful information relating to my question.
13 octobre 2026
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I dealt with a gentleman named Richard…
I dealt with a gentleman named Richard Newton. I was facing an issue with some missing charge information.
Richard made sure that everything was accounted for and took ownership of my problem by emailing me with things to try to get me back up and running. Whenever i had a question he always replied. He looked into it further by talking to my charger installation company. I felt i was really being looked after by Richard. Thanks Richard.
13 octobre 2026
Avis spontané
My advisor was Lucy Phelps
My advisor was Lucy Phelps, and Lucy was brilliant at sorting out my request. Lucy was polite and communicated well. Thanks for your time, Lucy.
13 octobre 2026
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Richard could not have been more…
Richard could not have been more helpful, he was very pleasant and i enjoyed chatting to him. All in all my experience with other staff has been very good aswell.
12 octobre 2026
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Missing charge sessions
I had an issue with missing charge sessions on my account due to a change of charging unit at my house. I sent an email explaining the problem and Euan Spackman got back to me in good time, explaining what I needed to do. Instructions were clear and straightforward and the issue was resolved fairly quickly.
3 août 2026
Avis spontané
Excellent customer service.
Excellent customer service.
very patient and helpful and cheery
12 octobre 2026
Avis spontané
Dropped my old fuel provider and signed…
Dropped my old fuel provider and signed up to Allstar with the promise of cheap fuel. After about 2 months of use and may I add bills paid by direct debit on due date, I was then told I would need to provide the company with a £750 deposit as my company was seen as high risk. I couldn't figure out how they came to this conclusion as we have excellent credit rating, accounts on CH & paid our bills on time. Needless to say Allstar were told to do one and I went back to my old fuel card provider.
Allstar I would recommend you do these checks prior the hassle of dishing out cards
6 août 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Fantastic Support
I had a few questions regarding registration and uploading documents. Richard from Allstar was fantastic throughout the process, providing excellent support and making the whole experience simple and easy. Thanks to his help, my account is now fully set up.
8 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Martin!
Thank you for your fantastic feedback!
We’re delighted to hear that Richard provided such excellent support throughout your registration process and made uploading documents and setting up your account straightforward and stress-free.
It’s great to know that his guidance helped you get everything completed successfully. We’re proud to have team members like Richard who go the extra mile to ensure our customers receive a smooth and positive experience from the very beginning. We’ll be sure to pass your kind words on to him.
At Allstar, we’re committed to combining excellent customer service with reliable fuel card products and valuable benefits to make managing business fuel expenses easier.
Thank you for choosing Allstar!
The Head of Customer Experience
Lucy was very helpful and dealt with my…
Lucy was very helpful and dealt with my issue right away.
9 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Philip !
Thank you for your feedback!
We’re delighted to hear that Lucy was so helpful and resolved your issue promptly. Providing efficient, friendly, and reliable customer service is something we take great pride in at Allstar, and it’s fantastic to know Lucy delivered such a positive experience. We’ll be sure to pass your kind words on to her.
At Allstar, we’re committed to delivering excellent customer support alongside reliable fuel card products and valuable benefits that help make managing business fuel expenses easier.
Thank you for choosing Allstar and for your continued support!
The Head of Customer Experience
Great Customer Service
Bev Choules handled my Allstar fuel card query today. She is a credit to the team, very professional and very personable and engaging. Thank you.
9 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Jan!
Thank you for your wonderful feedback!
We’re delighted to hear that Bev provided such excellent support with your Allstar fuel card query. It’s fantastic to know that her professionalism, friendly approach, and engaging manner made such a positive impression. We’re proud to have team members like Bev who go the extra mile to deliver an outstanding customer experience. We’ll be sure to pass your kind words on to her.
At Allstar, we’re committed to providing excellent customer service alongside reliable fuel card products and valuable benefits that make managing business fuel expenses easier.
Thank you for choosing Allstar and for taking the time to share your experience!
The Head of Customer Experience
Opened and closed account as proved to…
Opened and closed account as proved to be no use at unmanned sites. Unsubscribed and still bombarded by emails and had a number of phone calls now and they just hang up. They are like a rash you cannot get rid of.
9 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good morning Mr Sutton,
Thank you for sharing your feedback. We’re sorry to hear that your experience with Allstar hasn’t met your expectations, both in terms of card acceptance at unmanned sites and the continued contact you’ve received after closing your account.
We understand how frustrating unwanted communications can be, and this is certainly not the experience we want for our customers.
We have sent you a request for information so we can look into this further and ensure your communication preferences are respected.
We appreciate you bringing this to our attention and apologise for the inconvenience caused.
We look forward to hearing from you.
The Head of Customer Experience
Payment issue…
I had issues with payment process over a relatively continued period but was resolved for me in quick time by Euan Spackman where it had not been resolved before.
Which now means everything is good and I am very happy that Euan was able to sort this problem out so efficiently for me.
7 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Paul,
Thank you for sharing your feedback!
We’re delighted to hear that Euan was able to resolve your payment issues quickly and efficiently after a challenging period. We understand how important it is for our customers to have a smooth and reliable payment experience, so it’s fantastic to know that Euan made such a positive difference and got everything back on track.
We’ll be sure to pass your kind words on to him. At Allstar, we’re committed to delivering excellent customer service alongside reliable fuel card products and benefits that help businesses manage their fuel expenses with confidence.
Thank you for your patience and for choosing Allstar!
The Head of Customer Experience
great service from Stu highly recommend
great service from Stu highly recommend
1 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Chris,
Thank you for your fantastic feedback!
We’re delighted to hear that Stuart provided great service and made such a positive impression. We’re proud to have team members who go the extra mile to support our customers and deliver the high standard of service Allstar is known for.
We’ll be sure to pass your kind words on to Stuart.
At Allstar, we’re committed to providing excellent customer support alongside reliable fuel card products and valuable benefits that make managing business fuel expenses easier.
Thank you for recommending Allstar and for your support!
The Head of Customer Experience
Stuart was really good and helpful 5…
Stuart was really good and helpful 5 stars all around.
6 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Jordan!
Thank you for your fantastic feedback!
We’re delighted to hear that Stuart provided such helpful service and made your experience a positive one. We’re proud to have team members who go the extra mile to support our customers and deliver the high standard of service Allstar is known for. We’ll be sure to pass your kind words on to Stuart.
At Allstar, we’re committed to providing excellent customer support alongside reliable fuel card products and valuable benefits to help make managing business fuel expenses easier.
Thank you for the five stars and for choosing Allstar!
The Head of Customer Experience
Very friendly and efficient staff
Very friendly and efficient staff. Lucy Phelps solved my query issue in no time very professionally.
8 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good morning Graham!
Thank you for your lovely feedback!
We’re delighted to hear that Lucy resolved your query so quickly and professionally. Providing friendly, efficient, and reliable customer service is something we take great pride in at Allstar, and it’s fantastic to know Lucy delivered such a positive experience. We’ll be sure to pass your kind words on to her.
At Allstar, we’re committed to providing excellent support alongside high-quality fuel card products and benefits that help make managing business fuel expenses easier.
Thank you for choosing Allstar and for your continued support!
The Head of Customer Experience
Stuart Sharland was great in helping to…
Stuart Sharland was great in helping to order a new card
8 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good morning,
Thank you for your lovely feedback!
We’re delighted to hear that Stuart provided excellent support in helping you order your new card.
At Allstar, we pride ourselves on delivering friendly, efficient customer service and reliable fuel card solutions that make managing business fuel expenses as straightforward as possible. We’ll be sure to pass your kind words on to Stuart.
Thank you for choosing Allstar and for your continued support!
The Head of Customer Experience
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