I dealt with a gentleman named Richard Newton. I was facing an issue with some missing charge information. Richard made sure that everything was accounted for and took ownership of my problem by emai... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Richard Newton has been absolutely brilliant in helping me resolve an ongoing credit issue. He fully understood my frustrations, took the time to listen and was genuinely keen to get everything... Voir plus
I had an issue with missing charge sessions on my account due to a change of charging unit at my house. I sent an email explaining the problem and Euan Spackman got back to me in good time, explaining... Voir plus
Holly Anning1. After a great deal of problems sorting out a complex accounts issue which even AllStar Customer Service couldn't sort out. Holly (from the Sales Team) took charge in a pro-active and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de paiement
- aussi dans
- Borne de recharge pour véhicules électriques
- Fournisseur de carburant
- Fournisseur de carburant diesel
- Services aux entreprises
Écrit par l'entreprise
Allstar Fuel Cards is a well-established company that specializes in providing fuel & EV card solutions and services to businesses in the United Kingdom. 1. Fuel Card Services: Allstar offers a range of fuel card options designed to help businesses effectively manage their fuel expenses. These cards can be used at a vast network of fuel stations across the UK, providing convenience and flexibility for companies with fleets of vehicles. 2. Cost Savings: Allstar Fuel Cards are known for their cost-saving benefits. They often come with discounts, rebates, and other incentives at partner fuel stations, allowing businesses to reduce their fuel-related expenditures. 3. Expense Management: We provides tools and services to help businesses streamline their fuel expense management. This includes detailed reporting, monitoring of fuel consumption, tracking expenses, and analysing driver behaviour, which helps businesses gain insights into their operations. 4. Dedicated Support: Allstar is committed to delivering excellent customer service. We may assign dedicated account managers or customer support teams to assist businesses in selecting the right fuel card, understanding discounts, and addressing any inquiries or issues. 5. Nationwide Coverage: Allstar Fuel Cards offer extensive coverage with a network of partner fuel stations across the UK. This ensures that businesses have access to fuelling options in various locations, from major cities to remote areas. 6. Online Management: Allstar provides an online platform that allows businesses to conveniently manage their fuel card accounts. Users can access reports, make transactions, and monitor their accounts securely through this platform. 7. Sustainability Initiatives: Some Allstar Fuel Cards may support sustainability efforts, such as carbon offset programs or partnerships with eco-friendly fuel providers, aligning with the growing emphasis on environmental responsibility. 8. Allstar provides full end-to-end solution for EV users and fleets. The Allstar EV Card provides access to a wide UK network of EV charging stations. This network includes various charging providers and stations, allowing cardholders to charge their electric vehicles conveniently. In summary, Allstar Fuel Cards is a reputable and established company in the UK that specialises in providing fuel & EV card solutions to businesses. Their services are designed to help businesses save money on fuel expenses, manage costs efficiently, and take advantage of a widespread network of fuel stations. With a focus on customer support and a range of card options, Allstar Fuel Cards plays a significant role in helping businesses optimize their fleet management and control fuel-related costs. Please note that specific details about our offerings and services may change over time, so it's advisable to visit our official website or contact us directly for the most up-to-date information.
Coordonnées de contact
PO Box 1463, Canberra House, Lydiard Fields, SN5 6PS, Swindon, Royaume-Uni
- 03452665101
- fast.admin@allstarcard.co.uk
- www.allstarcard.co.uk
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I spoke to Lee Oscroft
I spoke to Lee Oscroft, the Customer Service Advisor with regards to accessing my account. Lee helped me to set up my school's account, give me access and remove an employee who has resigned. He was professional, fast and friendly. Thank you for your help Lee.
1 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Marwani,
Thank you so much for taking the time to share your fantastic feedback! We’re delighted to hear that Lee provided such a professional, fast and friendly service when helping you with your school’s Allstar account.
We understand how important it is for organisations such as schools to have quick and straightforward access to their account, particularly when managing users and making changes to employee access. It’s great to hear that Lee was able to guide you through setting up your account, provide the access you needed, and efficiently remove a former employee from the account.
At Allstar, we pride ourselves on providing responsive, knowledgeable and personalised customer service, making sure our customers can get the support they need without unnecessary delays. Lee’s approach clearly reflects the level of service we aim to deliver, and we’ll be sure to pass your kind words on to him.
Thank you again for choosing Allstar and for recognising Lee’s efforts. We’re delighted to have you with us and look forward to continuing to support you with the same high standard of service!
The Head of Customer Experience
Stuart Sharland has been a great help.
1 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Ollie!
Thank you so much for your wonderful feedback! We’re delighted to hear that Stuart has been such a great help and provided you with a positive experience.
At Allstar, we’re committed to making every interaction as straightforward, efficient and helpful as possible. Having a knowledgeable and supportive team is an important part of the service we provide, and it’s fantastic to know that Stuart has gone the extra mile to make sure you received the help you needed.
We’ll be sure to share your kind words with Stuart, as we know he’ll really appreciate the recognition.
Thank you for choosing Allstar and for taking the time to share your experience. We’re delighted to have you with us and look forward to continuing to provide you with the high standard of service you deserve!
The Head of Customer Experience
The customer service was excellent
The customer service was excellent. The customer service advisor Richard Newton went out of his way to help me and resolved all issues without fuss.
29 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Mick!
Thank you for your positive feedback! We’re delighted to hear that Richard provided excellent customer service and went out of his way to help resolve all your issues quickly and without fuss.
At Allstar, we’re committed to providing friendly, efficient and hassle-free support, with our advisers going the extra mile to find effective solutions for our customers.
The Head of Customer Experience
Richard newton is fantastic
Richard newton is a fantastic Allstar employee. He has gone above and beyond to help rectify and issue. He is an asset to the company and recognition should be received. Thank you once again Richard.
30 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Leigh!
Thank you for your fantastic feedback! We’re delighted to hear that Richard went above and beyond to help resolve your issue and provided such excellent customer service. We really appreciate you recognising Richard’s dedication, professionalism and commitment to finding a solution.
At Allstar, we’re committed to delivering exceptional customer service and going the extra mile to support our customers. We’ll be sure to share your kind words and recognition with Richard and the team.
The Head of Customer Experience
Lee Oscroft was very helpful
Lee Oscroft was very polite, friendly and helpful.
30 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good morning!
Thank you for your positive feedback!
We’re delighted to hear that Lee provided such polite, friendly and helpful customer service. At Allstar, we’re committed to delivering excellent customer service, friendly support and efficient solutions to ensure every customer has a positive experience.
The Head of Customer Experience
I spoke to one of your advisers A Riley…
I spoke to one of your advisers A Riley Benjafield who was extremely helpful with a question I needed answered he sorted out the issue and send an email which arrive 2mins later after we had spoken excellent customer I wish all customer advisers were this quick
30 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good morning !
Thank you for your fantastic feedback! We’re delighted to hear that Riley provided such helpful, efficient customer service and resolved your query so quickly. It’s great to know that the follow-up email arrived just two minutes after your conversation.
At Allstar, we’re committed to providing excellent customer service, quick solutions and responsive support, making it as easy and hassle-free as possible for our customers.
The Head of Customer Experience
Good Service quick solutions
Good Service quick solutions
Riley Benjafield was helpful and got my issue sorted straightaway
30 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Julie!
Thank you for your positive feedback!
We’re delighted to hear that Riley provided helpful and efficient support and was able to resolve your issue straightaway. At Allstar, we’re committed to delivering excellent customer service, quick solutions and a hassle-free experience whenever our customers need support.
We’ll be sure to share your kind comments with Riley and the team.
The Head of Customer Experience
Excellent service from Lee, couldn't ask for more.
I dealt with Lee Oscroft who was excellent, he explained what was required and took all the actions he needed to.
I have been an All Star Card customer for many years now, and when I needed some information and a change making, I didn't expect it to be this easy, Lee made the process seamless.
29 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Dear Mr Francis,
Thank you for taking the time to share such positive feedback. We’re delighted to hear that Lee made the process seamless and provided clear, helpful guidance throughout.
At Allstar, we pride ourselves on making things straightforward for our customers and providing a helpful, personal service when support is needed. It’s particularly pleasing to hear that, after being a loyal Allstar customer for many years, you found the process so easy and efficient.
We’ll be sure to pass your kind comments on to Lee, who will be delighted to know his support made such a positive difference.
Thank you for your continued loyalty and for choosing Allstar. We really appreciate your business.
The Head of Customer Experience
Lucy was very helpful
Lucy was very helpful and able to answer all my questions immediately.
28 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Norman!
Thank you for your excellent feedback!
We’re delighted to hear that Lucy was so helpful and able to answer all your questions promptly. At Allstar, we pride ourselves on providing experienced, knowledgeable and reliable customer service, and it’s great to know Lucy delivered such a positive experience. We’ll be sure to pass on your kind words to her.
Thank you for taking the time to share your feedback!
The Head of Customer Experience
Very professional and helped me out
Very professional and helped me out
21 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good morning Mr Crammond,
Thank you for your great feedback!
We’re delighted to hear that you received professional and helpful service from our team. At Allstar, we pride ourselves on providing experienced, knowledgeable and reliable support to our customers.
We really appreciate you taking the time to share your positive experience with Allstar!
The Head of Customer Experience
Excellent service and communication…
Excellent service and communication from Lucy Phelps
29 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Steve!
Thank you for your excellent feedback!
We’re delighted to hear that Lucy provided you with such excellent service and clear, professional communication. At Allstar, we pride ourselves on delivering an experienced, knowledgeable and reliable customer service experience. We’ll be sure to share your kind words with Lucy.
Thank you for choosing Allstar and for taking the time to share your positive experience!
The Head of Customer Experience
Jake was very informative and…
Jake was very informative and professional. A real asset to your company
29 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Kevin!
Thank you for your fantastic feedback!
We’re delighted to hear that Jake was so informative and professional, and that he made such a positive impression. At Allstar, we pride ourselves on providing an experienced, knowledgeable and reliable service, and it’s wonderful to know this was reflected in your experience.
We’ll be sure to pass on your kind words to Jake. Thank you for taking the time to share your feedback with Allstar!
The Head of Customer Experience
Lucy Phelps was most helpful and…
Lucy Phelps was most helpful and informative
29 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Joanne,
Thank you for your excellent feedback!
We’re delighted to hear that Lucy was so helpful and informative.
At Allstar, we pride ourselves on providing an experienced, knowledgeable and reliable service, and it’s great to know that Lucy made such a positive impression.
We’ll be sure to pass on your kind words to her. Thank you for taking the time to share your experience with Allstar!
The Head of Customer Experience
Dee Davies my account manager superb
Dee Davies my account manager superb. Had a few issues with card use recently and she stepped in explained what was what and arranged for an increase in Credit limit. Thanks Dee.
28 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Stisi,
Thank you for your fantastic feedback!
We’re delighted to hear that Dee provided such excellent support and was able to resolve the issues you were experiencing with your card. At Allstar, we pride ourselves on providing an experienced, knowledgeable and reliable service, so it’s great to know Dee was able to explain everything clearly and arrange an increase to your credit limit.
We’ll be sure to pass on your kind words to Dee. Thank you for choosing Allstar and for taking the time to share your positive experience!
The Head of Customer Experience
Lucy was very helpful in answering all…
Lucy was very helpful in answering all my questions and supporting me with using the online portal
28 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Mikayla!
Thank you for your wonderful feedback!
We’re delighted to hear that Lucy was so helpful in answering your questions and supporting you with our online portal. At Allstar, we pride ourselves on providing an experienced, knowledgeable and reliable service, and it’s great to know this was reflected in your experience. We really appreciate you taking the time to share your positive feedback.
The Head of Customer Experience
Cannot speak to credit team
Cannot speak to credit team, auto-response to say you would be contacted within 3 working days. its been 5 and I have not heard from them.
Communication is slow and unhelpful.
Frustrating company. Also I have noticed small extra fees added to the invoices which have no explanation.
21 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Nikki,
Thanks for reaching out. I can make the Credit team aware of the situation but I would need more details about your account. I have sent you a message via Trustpilot, can you please reply and give us more details so we can locate your account?
thanks
The Head of Customer Experience
Customer Services
I would like to thank Jasmine Gray for her fantastic customer service. She was always quick to respond to our questions and went above and beyond to help us whenever we needed assistance. Her friendly and professional approach made everything easy to deal with, and we greatly appreciate all her help.
28 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good afternoon,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with Allstar.
At Allstar, we pride ourselves on providing a reliable, professional, and customer-focused service. It’s fantastic to know that Jasmine’s quick responses, friendly approach, and willingness to go above and beyond made such a positive difference.
We truly appreciate your kind words and your trust in Allstar. We’ll be sure to share your feedback with Jasmine and the wider team — it’s always great to hear that our commitment to excellent customer service is making an impact.
The Head of Customer Experience
Avoid!
I had a one-off Direct Debit failure (£58.60) caused by an unrelated issue with my bank account — nothing to do with Allstar. As soon as I received their email flagging the missed payment, I transferred the funds in full the day they sent me an email less than 24 hours after the direct debit was meant to come out and apologised for the mistake. Despite this, I was then charged a £99 admin fee — nearly double the missed payment itself, for a genuine first-time error that was resolved within 24 hours.
I emailed to explain the situation and ask if the fee could be waived given it was a one-off mistake, promptly corrected, with an otherwise spotless payment history. I followed up again asking for the payment to be put on hold while the matter was reviewed as my first email was ignored.
As a sole trader, £99 is a significant amount to be charged for an honest mistake with no flexibility shown and no response from customer service. I'd like to see Allstar review cases like this individually rather than applying a blanket, disproportionate fee — and respond to customers when they raise a genuine concern.
24 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Dear Isheanesu,
Thank you for taking the time to explain your concerns and for sharing your feedback.
I appreciate that the missed Direct Debit was a genuine error and that you transferred the outstanding £58.60 promptly once you were made aware of the missed payment.
As discussed during your call with our agent, the administration fee was applied in accordance with our terms following the unsuccessful Direct Debit even if we appreciate that this was an isolated incident.
Thank you also for your suggestion that individual circumstances and payment history should be taken into consideration when reviewing cases such as this. We appreciate customers taking the time to provide constructive feedback, and I will ensure your comments are passed on to the relevant team for consideration.
Thank you again for raising your concerns and for sharing your suggestion with us.
Kind regards,
The Head of Customer Experience
Great service and very helpful
Service from the chap I spoke to was excellent.
25 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Daniel,
Thank you for your kind feedback! We’re delighted to hear that you received excellent service from our team.
We’ll be sure to pass your lovely comments on to the colleague who assisted you. At Allstar, we’re committed to providing friendly, professional, and helpful service, so it’s great to know we got it right.
Thank you for choosing Allstar and for taking the time to share your experience!
The Head of Customer Experience
Ryan Pook was very cheerful and…
Ryan Pook was very cheerful and helpful, he was having to advise on a problem that was a fault in the online system. He explained and apologised for the system problem, he also sorted what was needed to manually correct what had gone wrong.
25 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Philippa,
Thank you so much for your fantastic feedback! We’re delighted to hear that Ryan was cheerful, helpful, and able to resolve the issue for you.
We’re especially pleased that he took the time to explain what had happened with the online system, apologise for the inconvenience, and manually put things right. We’ll be sure to pass your kind comments on to Ryan — it’s wonderful to know that his support made a positive difference.
Thank you for choosing Allstar and for taking the time to share your experience!
The Head of Customer Experience
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.