I dealt with a gentleman named Richard Newton. I was facing an issue with some missing charge information. Richard made sure that everything was accounted for and took ownership of my problem by emai... Voir plus
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Lisez les avis des autres
Richard Newton has been absolutely brilliant in helping me resolve an ongoing credit issue. He fully understood my frustrations, took the time to listen and was genuinely keen to get everything... Voir plus
I had an issue with missing charge sessions on my account due to a change of charging unit at my house. I sent an email explaining the problem and Euan Spackman got back to me in good time, explaining... Voir plus
Holly Anning1. After a great deal of problems sorting out a complex accounts issue which even AllStar Customer Service couldn't sort out. Holly (from the Sales Team) took charge in a pro-active and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de paiement
- aussi dans
- Borne de recharge pour véhicules électriques
- Fournisseur de carburant
- Fournisseur de carburant diesel
- Services aux entreprises
Écrit par l'entreprise
Allstar Fuel Cards is a well-established company that specializes in providing fuel & EV card solutions and services to businesses in the United Kingdom. 1. Fuel Card Services: Allstar offers a range of fuel card options designed to help businesses effectively manage their fuel expenses. These cards can be used at a vast network of fuel stations across the UK, providing convenience and flexibility for companies with fleets of vehicles. 2. Cost Savings: Allstar Fuel Cards are known for their cost-saving benefits. They often come with discounts, rebates, and other incentives at partner fuel stations, allowing businesses to reduce their fuel-related expenditures. 3. Expense Management: We provides tools and services to help businesses streamline their fuel expense management. This includes detailed reporting, monitoring of fuel consumption, tracking expenses, and analysing driver behaviour, which helps businesses gain insights into their operations. 4. Dedicated Support: Allstar is committed to delivering excellent customer service. We may assign dedicated account managers or customer support teams to assist businesses in selecting the right fuel card, understanding discounts, and addressing any inquiries or issues. 5. Nationwide Coverage: Allstar Fuel Cards offer extensive coverage with a network of partner fuel stations across the UK. This ensures that businesses have access to fuelling options in various locations, from major cities to remote areas. 6. Online Management: Allstar provides an online platform that allows businesses to conveniently manage their fuel card accounts. Users can access reports, make transactions, and monitor their accounts securely through this platform. 7. Sustainability Initiatives: Some Allstar Fuel Cards may support sustainability efforts, such as carbon offset programs or partnerships with eco-friendly fuel providers, aligning with the growing emphasis on environmental responsibility. 8. Allstar provides full end-to-end solution for EV users and fleets. The Allstar EV Card provides access to a wide UK network of EV charging stations. This network includes various charging providers and stations, allowing cardholders to charge their electric vehicles conveniently. In summary, Allstar Fuel Cards is a reputable and established company in the UK that specialises in providing fuel & EV card solutions to businesses. Their services are designed to help businesses save money on fuel expenses, manage costs efficiently, and take advantage of a widespread network of fuel stations. With a focus on customer support and a range of card options, Allstar Fuel Cards plays a significant role in helping businesses optimize their fleet management and control fuel-related costs. Please note that specific details about our offerings and services may change over time, so it's advisable to visit our official website or contact us directly for the most up-to-date information.
Coordonnées de contact
PO Box 1463, Canberra House, Lydiard Fields, SN5 6PS, Swindon, Royaume-Uni
- 03452665101
- fast.admin@allstarcard.co.uk
- www.allstarcard.co.uk
4,4
Excellent
3 k avis
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Excellent customer service!
I enquired online about getting a fuel card, I had a super speedy response from Stuart Sharland, he was very professional and helped me no end especially as my business is fairly new. Would recommend allstar to anyone. Customer service is excellent and the benefits are amazing!
2 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good morning Tom!
Thank you for your fantastic feedback! We’re delighted to hear that Stuart provided such a speedy, professional, and helpful response to your enquiry.
Starting a new business comes with its challenges, so it’s great to know Stuart was able to guide you through the process and help you find the right fuel card solution for your needs.
We’re proud to offer excellent customer service alongside valuable fuel card products and benefits designed to make managing business fuel expenses easier.
We’ll be sure to pass your kind words on to Stuart. Thank you for recommending Allstar and for choosing us to support your business!
The Head of Customer Experience
I would like to commend Lucy Phelps for…
I would like to commend Lucy Phelps for her excellent service. She was polite, patient, and highly professional throughout our interaction. The support I received yesterday, as well as the service I generally receive from Allstar, has been brilliant. Thank you, and please keep up the excellent work.
7 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good morning,
Thank you for your fantastic feedback!
We’re delighted to hear that Lucy made such a positive difference through her recent support. Her patience, professionalism, and friendly approach reflect the high standard of customer service we strive to deliver at Allstar. We’ll be sure to share your kind words with Lucy, as recognition like this means so much to our team.
It’s also wonderful to know that you’re consistently happy with our service. At Allstar, we’re committed to providing excellent customer support alongside reliable, high-quality fuel card products that make managing business fuel expenses easier and more convenient.
Thank you for your continued trust in Allstar!
The Head of Customer Experience
Lots of hidden charges
Lots of hidden charges, like extending your credit terms without asking. Stick with a debit card or proper fuel card
7 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good morning Paul,
Thank you for your feedback.
We understand that unexpected charges and changes to credit terms can be frustrating.
At Allstar, we pride ourselves on providing reliable fuel card solutions, transparent communication, and dedicated customer support to help businesses manage their fuel expenses with confidence.
We take concerns about charges seriously and encourage customers to contact our team so any questions can be addressed.
Your feedback is valuable to us as we continue striving to deliver a trusted and dependable service.
The Head of Customer Experience
Unable to use.
Still not got our cards or password to login. It has been over a week now.
7 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good afternoon,
Thank you for your feedback. We’re sorry to hear that you’re still waiting for your cards and login details. We understand how frustrating this must be, particularly when you’ve been waiting for over a week.
We aim to provide a smooth and efficient service, and delays like this are not the experience we want for our customers. We’d like to help get this resolved as quickly as possible.
Please provide us with your account details (via private message) so we can look into the status of your cards and login information and provide you with an update.
We appreciate your patience and hope we can get everything sorted for you very soon.
The Head of Customer Experience
Holly Anning1
Holly Anning1. After a great deal of problems sorting out a complex accounts issue which even AllStar Customer Service couldn't sort out. Holly (from the Sales Team) took charge in a pro-active and pragmatic way and solved it within minutes despite it not being her department.
6 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Jane!
Thank you so much for your fantastic feedback! We’re delighted to hear that Holly was able to step in, take ownership of the issue and find a quick, practical solution.
It’s wonderful to hear that her proactive approach made such a difference, particularly with a complex accounts query. We’re proud of the commitment our team shows in going the extra mile to support our customers, regardless of which department they work in.
We’ll be sure to pass your kind words on to Holly and the wider team. Thank you for choosing Allstar and for recognising the excellent service we strive to provide!
The Head of Customer Experience
Excellent customer service by Ryan…
Excellent customer service by Ryan Pook. Very helpful
6 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Karen,
Thank you for your fantastic feedback! We’re delighted to hear that Ryan provided you with excellent customer service and was so helpful.
We’re proud of the high level of support we provide to our customers, and we’ll be sure to pass your kind words on to Ryan and the wider team.
Thank you for choosing Allstar. We really appreciate your business and look forward to continuing to provide you with a reliable, convenient service!
The Head of Customer Experience
I had an account query as the company…
I had an account query as the company has recently carried out with a merger and Lucy Phelps in customer services was brilliant in helping me get the cards updated. Really impressed. The control panel was straight forward as well which was great. Thank you !
6 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Andrew,
Thank you so much for your fantastic feedback! We’re delighted to hear that Lucy was able to assist you so effectively with updating your cards following the merger.
It’s also great to hear that you found the control panel straightforward and easy to use. We’re proud to provide a service that makes managing fuel cards and business expenses as simple and convenient as possible.
We’ll be sure to share your kind words with Lucy and the wider team. Thank you for choosing Allstar, and we’re delighted to have you with us!
The Head of Customer Experience
Terrible response time
My fleet support team emailed Allstar on 24th September raising an issue I had raised with them. It took 11 days to get a reply despite multiple chases. The reply asked questions including, what is my email address, which is plain to see from the email, and sent it from a Noreply mailbox! Terrible response time, a badly thought through support process from a company that appears not to care about their customers.
5 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Dear Mr Monaghan,
Thank you for taking the time to share your feedback. We’re sorry to hear about the delay you experienced and appreciate how frustrating it must have been, particularly after having to chase for a response.
We take customer support seriously and aim to provide a professional, efficient service. We acknowledge that the response you received did not meet the standard we expect, and we’re sorry that some of the questions and the use of a no-reply mailbox added to your frustration.
Allstar is proud to support businesses with reliable fuel and payment solutions, and providing a positive customer experience is an important part of our service. We value feedback such as yours as it helps us identify where our processes can be improved.
We would welcome the opportunity to look into your case further. Please provide us with your account details via private message on this platform.
Many thanks,
The Head of Customer Experience
Bloody con biggest con and thief
Bloody con biggest con and thief
took membership choose to pay low cost price I didn’t know that they put me higher risk price zone and keep charging me very high amount . Whatever I suppose to pay I paid more than that they steel nearly my £1200 . My advise when you took cars from this con company please keep check your fuel pirce because you never know when those con gone charge you extra money . I always paid my every invoice on time I don’t understand how can they put me higher risk price risk price and why please please always check your every single invoice to find out those con All star won’t charge you extra money now I am gone raise my concern with local authorities or particular department can handle my complaint
But please stay away from those cons
All star
5 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Dear Mr Sharma,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel dissatisfied with your experience.
We would like to reassure customers that Allstar is committed to providing a transparent, reliable and professional service. Our pricing, fees and any applicable risk or pricing arrangements are set out in our terms and conditions, and any changes to fees or charges are communicated in accordance with those terms.
We’re proud of the service we provide to businesses, offering convenient access to a large fuel network, straightforward payment solutions and tools designed to make managing business fuel and expenses easier.
We take concerns about individual charges seriously. If you believe there has been an error with your pricing or invoices, our customer service team would be happy to review the account and explain how the charges were calculated.
We value our customers and always aim to provide a high-quality, dependable service. We hope we can resolve your concerns and restore your confidence in Allstar. Please provide your account detail via private message to us.
Many thanks,
The Head of Customer Experience
Check your invoices carefully - don't assume they must be correct
Allstar have been charging 37p/litre extra as they say 'our credit rating has gone down.' They say they emailed to inform us of this on 25th December - I kid you not. They have also been charging us extra for things we didn't agree to.
If you are currently with Allstar, check your invoices very carefully - both pages. Check whether they are including VAT, or charging you the forecourt price plus VAT.
It's up to you if you think it's worth paying above the forecourt price for the privilege of having a shiny card...
30 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Dear Mr Mitchell,
Thank you for sharing your feedback. We’re sorry to hear that you feel disappointed with your experience.
We would like to clarify that any changes to fees or charges are communicated to customers in accordance with the terms and conditions of the service. We aim to be completely transparent about pricing, and customers are given appropriate notification whenever a fee change applies.
Allstar is committed to providing a reliable, convenient and widely accepted fuel and payment solution for businesses. Our cards give customers access to an extensive network of fuel stations, alongside useful tools and services designed to make managing business fuel and expenses easier.
We appreciate that pricing is an important consideration for every business, and we encourage customers who have questions about a particular charge or invoice to contact our team directly. We’re always happy to review the details and provide clarification.
The Head of Customer Experience
Phone call today regarding our fuel…
Phone call today regarding our fuel account. Spoke with Lucy Phelps who was very polite and managed my concern quickly.
Thank you
5 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Graham!
Thank you for your kind review! We’re delighted to hear that Lucy provided such polite, efficient and helpful support when you contacted Allstar Services about your fuel account.
We’re pleased Lucy was able to understand your concern and resolve it quickly. Providing responsive customer service and making fuel account queries as straightforward as possible is very important to us.
We’ll be sure to pass your lovely feedback on to Lucy. Thank you for choosing Allstar — we really appreciate your support!
The Head of Customer Experience
COWBOY PONZI SCHEME !!!
COWBOY PONZI SCHEME !!!
Charged “Risk Based Pricing” and told it won’t come off without a £720 bond
**Rating:** 1 star
I contacted Allstar about a Risk Based Pricing charge on my account and got a reply that does not resolve anything.
They say the fee is applied if their own internal checks decide the account is high risk, under sections 7 and 8 of their terms. They also say it is not always about paying invoices late. Their list of triggers includes a company name change, address change, change of director or appointment, a large purchase, a change in filing history, an extended accounting period, overdue accounts, or a mismatch of company information. That is extremely broad. Almost any normal business change could be used to justify the charge, and they give no clear explanation of which of these actually applied to my account.
They say they investigated the fee and will not remove it until a security deposit is placed. Based on spend, they want a bond of £720, paid quoting the Allstar account number and They say it is not a payment and can be returned, but also that if they return the bond and the account is still deemed high risk, the fee will be charged again. They also say paying less than £720 may affect the credit limit.
So the outcome of complaining is: pay them a bond to get the charge removed, with no proper explanation of the risk decision, and the fee can come back later. That is not customer service. It is a charge that is hard to challenge and a deposit demand to make it go away.
I would not recommend Allstar on this experience. The reply is vague, the criteria are too wide, and the only “resolution” offered is handing over £720.
5 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Dear Philip,
Thank you for your feedback. We’re sorry to hear you were dissatisfied with the outcome regarding the Risk Based Pricing charge.
At Allstar, our risk-based checks are an important part of responsibly managing fuel accounts and protecting our customers. While we understand that a security deposit can be frustrating, these measures help us manage account risk appropriately and maintain a secure, reliable service.
We value your feedback and are always looking for ways to make our communication clearer and our customer service even better.
The Head of Customer Experience
All star wouldn't stop ringing to offer…
All star wouldn't stop ringing to offer plans. Then when first three garages were not part of the scheme and since reporting this it hasn't been addressed. Phone messages and emails are ignored. Sharp practice, our advice avoid!!
13 août 2026
Avis spontané
Réponse de Allstar Business Solutions
Dear Tim,
Thank you for your feedback. We’re sorry to hear you felt frustrated by our communications and that the garages you contacted were not part of the scheme.
We take concerns about our customer service seriously and apologise if your calls, messages and emails have not received the response you expected. We’re committed to providing a reliable, transparent service and will use your feedback to improve how we communicate with customers.
If you wish to be contacted by our customer service team, please provide your details via TP. Thanks.
The Head of Customer
I was having trouble accessing the…
I was having trouble accessing the Allstar App and with great communication from my Customer Services Representative Jasmine Gray I’m back up and running which is great because I couldn’t charge company EV’s at certain locations without the app.
2 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Ryan,
Thank you for your fantastic feedback! We’re delighted to hear Jasmine was able to quickly resolve your Allstar App issue and get you back up and running.
We know reliable access to EV charging is essential for keeping your business moving, so it’s great to hear our customer service made a real difference. We’ll be sure to pass your kind words on to Jasmine!
The Head of Customer Experience
Ryan was very helpful
Ryan was very helpful, answered all my questions and stayed on the line whilst the online account was being set up, he also explained how everything worked and i was able to print out the outstanding invoices.
2 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Matthew!
Thank you so much for your fantastic feedback! We’re delighted to hear that Ryan was so helpful and took the time to answer all your questions. It’s great to know he stayed with you while your online account was being set up, explained how everything worked, and helped you access and print your outstanding invoices.
At Allstar, we’re committed to making managing your account as simple and straightforward as possible, so it’s wonderful to hear that Ryan delivered such a helpful and supportive service. We’ll be sure to share your kind words with him.
Thank you for choosing Allstar!
The Head of Customer Experience
Stuart Sharland
Speaking with Stuart Sharland regarding the needs of the fuel card and weighing the benefits of using the Allstar One card has been a perfect choice and glad to have dealt with Stuart.
2 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Andrew,
Thank you so much for your fantastic feedback! We’re delighted to hear that Stuart was able to take the time to understand your fuel card needs and clearly explain the benefits of using the Allstar One card.
It’s great to know that Stuart made the decision to choose Allstar feel like the perfect choice and provided such a positive experience throughout. We’ll be sure to share your kind words with Stuart.
Thank you for choosing Allstar — we’re delighted to have you with us!
The Head of Customer Experience
I am disappointed with how this matter…
I am disappointed with how this matter has been handled. I understand businesses have terms and conditions, but I expected more transparency about why the charges were applied and a more reasonable solution regarding the money already charged.finally I decided to close my account with them .
This review reflects my personal experience and the outcome of my complaint.
2 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Good afternoon Maninder,
Thank you for taking the time to share again your feedback with us.
We have heard your concerns regarding the lack of clarity around the billing fees and the resolution provided before you chose to end your membership. We aim to be fully transparent about our policies, and we are reviewing our communication processes to ensure our financial charges and options are explained more clearly in the future.
Regards,
The head of Customer Experience
Stuart kept me informed throughout my…
Stuart kept me informed throughout my whole application process. Very impressed with him. Also contacted me and ran through everything when I received my cards.
25 septembre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Rob!
Thank you so much for your fantastic feedback! We’re delighted to hear that Stuart kept you informed throughout your application process and made sure you had everything you needed along the way.
It’s especially great to hear that Stuart took the time to contact you once your cards arrived and talk you through everything, ensuring you felt confident using your Allstar cards. We’ll be sure to share your kind words with Stuart.
Thank you for choosing Allstar!
The Head of Customer Experience
Stuart was extremely helpful and got me…
Stuart was extremely helpful and got me set up very quickly.
1 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Damien!
Thank you so much for your fantastic feedback! We’re delighted to hear that Stuart was extremely helpful and made the process of getting you set up with Allstar quick and straightforward.
Providing a smooth and efficient experience is something we pride ourselves on, so it’s great to know Stuart delivered exactly that. We’ll be sure to share your kind words with him.
Thank you for choosing Allstar!
Stuart Sharland- best service and thank…
Stuart Sharland- best service and thank you for the quick activation of account.
1 octobre 2026
Avis spontané
Réponse de Allstar Business Solutions
Hello Srikanh!
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear that Stuart provided you with such an excellent level of service and made the activation of your Allstar account so quick and straightforward.
At Allstar, we understand how important it is for businesses to have their fuel cards and accounts up and running without unnecessary delays. That’s why our team is committed to providing a fast, efficient and personal service, from the initial application right through to account activation and beyond. We want our customers to feel supported and confident every step of the way.
It’s particularly pleasing to hear that Stuart made such a positive impression. His dedication to keeping the process simple and ensuring customers receive the support they need is exactly the standard of service we aim to provide at Allstar. We’ll be sure to pass your kind words on to Stuart — we know he’ll be delighted to hear them.
Thank you for choosing Allstar and for taking the time to share your experience. We’re delighted to have you with us and look forward to continuing to provide you with the excellent service you deserve!
The Head of Customer Experience
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