This company if you can call it that. Bad business practices. Doesn't reply to emails. Need to stop saying contact us, you clearly are not responsive.
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Lisez les avis des autres
I’m in love with the personalized pet gifts! They’re so unique, beautifully made, and brought smiles to everyone I gifted them to. The practical items like hair removal tools are equally impressive—th... Voir plus
L'entreprise a répondu
Charged for order that was never delivered. Indigopetco will not respond to any inquiries about the order nor provides a refund. UPDATE: Item was received three months after ordering, and it looks... Voir plus
L'entreprise a répondu
Omylem jsem na tomto webu provedl objednávku. Hned jsem psal e-mail s žádostí o zrušení, ale obchod vůbec nekomunikuje. Poslali pouze falešné sledovací číslo DHL („label created“, zásilka nikdy odeslá... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Help us Save the Animals! Founded to help insure that homeless and abandoned pets receive the love, shelter, and veterinary care they desperately need.
Coordonnées de contact
Etats-Unis
- Contact@indigopetco.com
- indigopetco.com
2,2
Bas
81 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Run don’t order anything from this…
Run don’t order anything from this company. Haven’t gotten my order. They haven’t even created a label as far as I can see it’s been now well over a month. They don’t answer any emails. Tried to cancel order, can’t do it. Once again RUN from this company. There are legitimate places to buy from, they aren’t one.
5 décembre 2021
Avis spontané
Réponse de Indigopetco™️
We are sincerely sorry to hear about your negative experience. It’s extremely disappointing to know your order has been delayed and that your attempts to reach us have gone unanswered. This is not the experience we want any of our customers to have.
We would like to make things right as quickly as possible. Please reach out to us directly at contact@indigopetco.com with your order details so we can investigate the delay, assist with your cancellation request, and provide a resolution.
Your feedback is important to us, and we are committed to improving our service and ensuring customer satisfaction moving forward.
Thank you for your patience,
The IndigoPetCo Team
Avoid avoid avoid!
I ordered from indegopetco on 31 July and paid for shipping to Australia. It’s now 25 August, nothing has arrived and after 3 follow up emails I’ve had no response. No phone number to call and no service. Do not order from these people!
25 août 2021
Avis spontané
Réponse de Indigopetco™️
We sincerely apologize for the delay and the lack of communication you've experienced. Waiting this long for your order, especially without receiving a response, is unacceptable and not how we want our customers to feel.
We are committed to resolving this issue promptly. Please reach out to us directly at contact@indigopetco.com with your order details so we can investigate the delay, provide an update, and ensure you receive the service you deserve.
Your feedback is important, and we are working hard to improve our response times and service. Thank you for giving us the opportunity to make this right.
Sincerely,
The IndigoPetCo Team
It really looks like a SCAM
It really looks like a SCAM, don't be fooled by fake reviews. My order never arrived, the company does not communicate, will start the chargeback process with my VISA provider.
10 mai 2021
Avis spontané
Réponse de Indigopetco™️
We are very sorry to hear about your experience and completely understand your frustration. Not receiving your order and being unable to reach us is unacceptable, and we deeply apologize for the inconvenience caused.
We take feedback like yours seriously and want to make this right. Please reach out to us directly at contact@indigopetco.com with your order details so we can investigate this matter and provide a resolution as soon as possible.
Your trust matters, and we are committed to improving our service and ensuring all customers have a positive experience. Thank you for bringing this to our attention.
Sincerely,
The IndigoPetCo Team
Charged for order that never was never…
Charged for order that was never delivered. Indigopetco will not respond to any inquiries about the order nor provides a refund.
UPDATE: Item was received three months after ordering, and it looks great. Would have appreciated a response on previous inquiries but happy with product.
17 avril 2021
Avis spontané
Réponse de Indigopetco™️
Thank you for updating your review and sharing your experience. We sincerely apologize for the significant delay and lack of communication during your order process. This is not the level of service we strive to provide, and we are working to improve our response times and customer support.
We’re glad to hear the item eventually arrived and that you’re happy with the product. Your feedback is invaluable in helping us do better, and we appreciate your patience. If you need any further assistance, please don’t hesitate to reach out directly to contact@indigopetco.com
Thank you for giving us the opportunity to improve.
Sincerely,
The IndigoPetCo Team
Order never arrived, no refund given, they ignore your emails and block you on social media
Saw something that looked really nice bought it for my mother as a birthday present, not only did it never arrive, they never responded to any e-mail except on my 5th e-mail - which they didn't offer any help or offer a refund they just told me it's on the way and it's been literal years.
Tried reaching them over social media, what do they do? They block you. Yes, instead of offering to help they straight up block you. All the positive comments are allowed to stay and all the negative ones are removed with customers blocked.
They are scum with no regard for their customers, if your order gets stuck somewhere, good luck ever getting what you bought or any sort of refund.
Good luck blocking people on TrustPilot, Indigopetco.
9 avril 2021
Avis spontané
Réponse de Indigopetco™️
We are deeply sorry to hear about your experience and sincerely apologize for the frustration you've faced. It is completely unacceptable to feel ignored and unsupported after placing an order, especially when it was intended as a meaningful gift.
We strive to provide quality service and are committed to addressing situations like this. Please reach out to us directly at contact@indigopetco.com with your order details so we can investigate this matter thoroughly and work towards a resolution.
Your feedback is important and helps us improve. We truly value our customers and are committed to earning back your trust.
Sincerely,
The IndigoPetCo Team
The suction cup dog toy I bought broke…
The suction cup dog toy I bought broke in 5 minutes. The company has since then ignored all of my emails and dms trying to get a refund. I feel scammed.
15 mars 2021
Avis spontané
Réponse de Indigopetco™️
We’re truly sorry to hear about your disappointing experience with the suction cup dog toy and the difficulty you’ve had reaching us. It’s never our intention to leave our customers feeling unheard or dissatisfied.
Please reach out to us directly at contact@indigopetco.com with your order details, and we will make every effort to resolve this issue promptly, whether through a refund or replacement.
We appreciate your feedback and are committed to improving both our product quality and customer service to better serve you and all our valued customers.
Sincerely,
The IndigoPetCo Team
Please do NOT purchase from this…
Please do NOT purchase from this company! I have been trying to return the suction toy since it was purchased. It doesn't work!! I've emailed the company too many times to recall and they have yet to respond. It's not like these items are cheap...very sad and disgusting that they would not even care to reach out. They don't care about the pets that we love nor the people who have tried to support this business...nothing worse than not giving a damn!
11 mars 2021
Avis spontané
Réponse de Indigopetco™️
We are truly sorry to hear about your frustrating experience and apologize for the lack of communication you've encountered. It is never our intention to leave a customer feeling ignored, and we understand how disappointing this situation has been.
Please reach out directly to us at contact@indigopetco.com with your order details so we can resolve this matter promptly. We are committed to ensuring our customers receive both quality products and attentive service.
Thank you for bringing this to our attention. We appreciate your feedback and are dedicated to making this right.
Sincerely,
The IndigoPetCo Team
Horrible toy and customer service
Horrible toy and customer service. Suction did not work properly & no response from company after several emails. I have a toy that we cannot use
23 février 2021
Avis spontané
Réponse de Indigopetco™️
We sincerely apologize for your disappointing experience with the suction toy and our customer service. It’s unacceptable that your concerns have gone unanswered, and we understand your frustration.
We want to make this right. Please reach out to us directly at contact@indigopetco.com with your order details, and we will work to provide a solution, whether that’s a replacement or a refund.
Your feedback helps us improve, and we truly value the opportunity to make this right.
Sincerely,
The IndigoPetCo Team
I wish I could leave a 0/5 for the tug…
I wish I could leave a 0/5 for the tug toy. Does not suction well, plastic broke into pieces within an hour, rope frayed with the first bite. Complete waste of money. So mad I was scammed. Dont be me, dont but any of their products.
9 février 2021
Avis spontané
Réponse de Indigopetco™️
We sincerely apologize for your disappointing experience with the suction toy and our customer service. It’s unacceptable that your concerns have gone unanswered, and we understand your frustration.
We want to make this right. Please reach out to us directly at contact@indigopetco.com with your order details, and we will work to provide a solution, whether that’s a replacement or a refund.
Your feedback helps us improve, and we truly value the opportunity to make this right.
Sincerely,
The IndigoPetCo Team
DONT MAKE THE MISTAKE TO ORDER ANYTHING…
DONT MAKE THE MISTAKE TO ORDER ANYTHING FROM THIS JOKE OF A COMPANY. I made an online order for my dog on 20th of December and I have no idea where my parcel is still. I’ve been trying to contact them for more than a month, yet I have received no replies to my MANY emails whatsoever. I even tried Instagram or their Facebook page, still nothing. I WANT MY MONEY BACK IT IS A SCAM STAY Away
7 février 2021
Avis spontané
Réponse de Indigopetco™️
We sincerely apologize for the frustration and inconvenience you've experienced with your order. Not receiving your parcel and being unable to reach us is absolutely unacceptable.
We are committed to resolving this issue. Please contact us directly at contact@indigopetco.com with your order details so we can investigate this matter and work towards providing a refund or a resolution as quickly as possible.
Your feedback is important, and we take situations like this seriously. Thank you for giving us the opportunity to make things right.
Sincerely,
The IndigoPetCo Team
Dog pull toy never received
Ordered a pull dog toy weeks ago and still haven’t received it. I don’t even know if this is a real company or if they stole my money. Very unprofessional
1 février 2021
Avis spontané
Réponse de Indigopetco™️
Hello! I have sent a request for your order information so we can get this sorted out for you!
Not the best experience, but they made it right
Update on 1/11/25 - I'm changing my review to 3 stars because after about 2 years (2023 I think), and one final email complaint, i was refunded my money. I do appreciate that.
Wish I could rate 0. Almost 2 months and still haven't received my custom fleeces. They don't respond to any emails, messages or comments and I'm pretty sure they have deleted comments. Save your money.
28 janvier 2021
Avis spontané
Réponse de Indigopetco™️
We’re very sorry to hear about your experience and completely understand your frustration. We strive to provide quality products and timely service, and it’s disappointing to hear we’ve fallen short in your case. We apologize for the delay with your custom fleece order and the lack of communication.
We’d like the opportunity to make this right. Please reach out to us directly at contact@indigopetco.com, and we will do our best to assist you promptly. Your feedback is valuable, and we’re committed to improving our service to better serve our customers. Thank you for bringing this to our attention.
Ordered 3 of the suction cup toys and…
Ordered 3 of the suction cup toys and my Pitbulls love them! It keeps them busy all day and makes me feel better when I have to leave them for work.
20 janvier 2021
Avis spontané
Réponse de Indigopetco™️
Thank you so much for sharing your positive experience! We're thrilled to hear that your Pitbulls love the suction cup toys and that they've been keeping them entertained while you're at work. It's wonderful to know our product is making a difference for both you and your pups!
If you ever need anything else or have any questions, feel free to reach out. Thank you for being part of the IndigoPetCo family!
Warm regards,
The IndigoPetCo Team
I have a lab and it doesn’t hold up for…
I have a lab and it doesn’t hold up for even a second
1 janvier 2021
Avis spontané
Réponse de Indigopetco™️
We’re sorry to hear that the product didn’t hold up as expected, especially for your lab. We strive to provide durable products for all pets, and it’s disappointing to hear this wasn’t the case for you. Please feel free to reach out to us at contact@indigopetco.com, and we’ll be happy to assist you further. Thank you for sharing your feedback – it helps us continue improving our products and service.
Wrong item, no phone number and no replies to any emails
I ordered a Large Halloween dog costume. I was VERY careful to make sure I chose Large; the only choices were Large and Small.
When I was emailed the Order confirmation it said Small, so I emailed them that I ordered a Large. No reply.
I get a USPS shipping notice and email showing product is a Small. I email them again, telling them I ordered a Large, and because something was shipped, I needed an exchange. No reply. I emailed AGAIN, still no reply. This was 10 days ago.
I should have read the reviews before ordering. Most likely they don't even have them in Large, so they just send something. Either way, this is horrible customer service, basically non existent.
When I go online now, there's a choice of Large, Medium and Small. Not sure that makes any difference, but confirms there could be an issue with this site/company.
Not sure who I am more disappointed in, me for ordering from this company, or the company for providing terrible customer service. They have no problem posting updates on their site about orders being placed (probably fake) but can't reply to customer issue.
19 octobre 2020
Avis spontané
Réponse de Indigopetco™️
We sincerely apologize for the frustration you’ve experienced with your recent order. It’s disappointing to hear about the issues with receiving the wrong size and the lack of communication you faced while trying to resolve the matter.
We take feedback like yours very seriously and are committed to making this right. Please reach out to us directly at contact@indigopetco.com with your order details so we can promptly assist you with an exchange or refund.
Your concerns have been heard, and we’re actively working to improve our service and communication. Thank you for bringing this to our attention, and we appreciate your patience as we strive to do better.
Sincerely,
The IndigoPetCo Team
Suction Cup Dog Tug Toy Scam
Ordered the Suction Cup Dog Tug Toy over a month and a half ago. Every time I tracked the order it said it was at a USPS store in another state for that whole month and a half. I have reached out to costumer service multiple times and have yet to hear back. I did, however, finally receive the toy today (the wrong color, but still got the toy). The Suction Cup Dog Toy does NOT suction to the floor like it is supposed to. Not only did I waste my money on this toy, but I also wasted my time and now my dog can't even appreciate the toy.
6 octobre 2020
Avis spontané
Réponse de Indigopetco™️
We’re very sorry to hear about the delays and issues with your order. Receiving the wrong color and a product that doesn’t work as expected is incredibly frustrating, and we apologize for the inconvenience you’ve experienced.
Please reach out to us directly at contact@indigopetco.com with your order details, and we’ll work to make this right, whether it’s a replacement or refund. Your satisfaction matters to us, and we’re committed to improving both our product quality and customer service.
Thank you for giving us the opportunity to address this, and we appreciate your feedback as it helps us do better.
Sincerely,
The IndigoPetCo Team
They steal your money
Order 69111
It's been more than 2 months and I didn't received my order yet. The USPS tracking number that they provided me state that the order is still in their facility. I don't know how many emails I send them and they never reply back. They don't have any phone numbers or customer service department. This is a lesson to 1st look in the BBB website before make a purchase with a company. Dont let IndigoPetco.com steal your money.
3 octobre 2020
Avis spontané
Réponse de Indigopetco™️
Hello, so sorry for the delay! your order was delivered on September 7th 2020.
You will be ignored should you have any issues whatsoever!
Ordered their suction cup toy. Supposed to last and be durable. In under 48hrs, my 4mo old puppy destroyed it. The suction never worked. The rope was easily frayed. I wrote customer service through their website, twice. No response. I wrote their gmail account, twice. No response. I wrote their Instagram page 3 times. No response. Biggest waste of money. Please so not purchase from this company who refuses proper customer service care. I'll be contacting the BBB for further investigation.
25 avril 2020
Avis spontané
Réponse de Indigopetco™️
We are deeply sorry to hear about your negative experience with our suction cup toy and the lack of response from our customer service team. This is not the experience we want our customers to have, and we apologize for the frustration this has caused.
We take product quality and customer satisfaction seriously and want to make this right. Please reach out to us directly at contact@indigopetco.com with your order details, and we will work to resolve this issue promptly, whether through a refund or a replacement.
Thank you for bringing this matter to our attention, and we are committed to improving our service and ensuring every customer feels valued.
Sincerely,
The IndigoPetCo Team
Never got my order
Ordered a product a month ago. No update, no product has arrived. Have emailed them twice and got no response. Left comments on their Instagram which they just delete. DO NOT BUY.
Update: I love that it took them nearly 5 years to respond to my review. If that doesn’t tell you what you need to know as a consumer, I don’t know what else will. LOL.
19 avril 2020
Avis spontané
Réponse de Indigopetco™️
We are truly sorry to hear about your experience with your order. Waiting for a month without updates or responses is completely unacceptable, and we apologize for the frustration this has caused.
Please reach out to us directly at contact@indigopetco.com with your order details, and we will make resolving this issue our top priority. We are committed to ensuring you receive the service you deserve and will work to either locate your order or issue a refund.
Thank you for giving us the chance to make this right. Your feedback helps us improve, and we appreciate your patience.
Sincerely,
The IndigoPetCo Team
Took my payment and sent nothing
This company took my payment and hasn’t sent my products or responded to my emails... do not buy from them!!
14 avril 2020
Avis spontané
Réponse de Indigopetco™️
We sincerely apologize for the frustration you've experienced regarding your order. It’s never our intention to leave a customer feeling ignored, and we are committed to making this right.
Please reach out to us directly at contact@indigopetco.com with your order details, and we will prioritize resolving your issue by either locating your order or issuing a refund.
Thank you for your patience and for giving us the opportunity to address this matter. We value your feedback and are working to improve our service.
Sincerely,
The IndigoPetCo Team
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