Indra Renewable Technologies  Avis 

I've had very up and down experience with Indra since 2023. I've had charger base replaced twice,endless calls and emails with Indra customer service due to faulty charger.
Recently requested refund but Indra offered upgrade smart lux charger. Let's see now what this charger offers

Don't use this company, I've had nothing but issues with charger. First time round they were pretty efficient in sorting my query, fast forward 12 months, absolute disaster. Avoid at all costs. Don't reply to emails, you phone customer services to speak to AI who tell you your email address isn't valid even though you've contacted them via email and had a a ticket reference in response.

Had an issue with my Indra V2H unit this morning flashing red. Had a look on monitoring and found grid voltage volatility. Sent email to Indra within the day confirm grid voltage issue. Thanks Andy much appreciated.

I purchased an Indra Smart Pro in January 2025. Initially they were very helpful in setting up the charger and linking it to my preferred electric supplier.

I needed to make changes to my consumer unit, and my electrician in completing the work, attempted to test the connection at the charger. He found a charred neutral; he identified this to me, said that the charger would need to be isolated.

We took pictures. I started a support ticket with Indra, received a reply asking to authenticate my email address, and add the serial number, MAC address, etc. I also added the pictures showing the charring and my installation certificate from my local electrician.

5 days later, ZERO response. I have tried talking to their AI receptionist, which was the most frustrating experience ever.

I have taken matters into my own hands and bought a new charger from Hypervolt. Indra have been a great disapointment.

As per others customer service is terrible now. It was good last year! Impossible to speak anyone and no support tickets or emails responded to, currently on about week 4 awaiting any contact. What is going on Indra??

Original Indra charger faulty after 4years but out of warranty so Indra would not repair. Indra offered a new replacement charger at reduced price but would not offer install, so had to get my own certified electrician. Once install complete and set up everything went well. Now been operational for over a week and it’s all good.

Great charger when it works, but it worked for 4 months or so then started boosting on off constantly on its own, even when the car has not been plugged in. Support has been terrible as we are 6 or 7 weeks without it working and no date for when someone is coming out to fix it!!

Oh wow truly awful support. I’ve had no car charger for 2 weeks now, called the company for help and support, get through to an AI robot who reads from a script. Then referred to a support email who take over a day to respond. I’m now 2 weeks with no charge in my car and have asked several times to communicate via a call as the several emails back and forth in the last 2 week period could have been communicated within a ten minute call.

If your charger goes down you are screwed as this company provide zero support. Do yourself a favour and don’t purchase from this company. Find a car charger company that provide customer support as these guys certainly don’t. Looking through Trustpilot it is clear this company have the worst reputaion. I wish I had read these reviews before dealing with this company. I am suprised they are still in business. Do yourself a favour and Run for the hills!!!

Impossible to speak with a person / totally infuriating AI service only.

When I first got an Indra Pro 2 smart charger through OVO everything worked well. The charger was installed professionally and due to the back end integration a couple of support calls were needed to make the solution function with OVO.

3 years on and my charger has developed a fault. It shows no error messages but doesn't deliver power to either car.

I have raised 4 support tickets over the last 2 and a half weeks. All get closed with no email contact back other than the standard receipt response.

I have called three times. The AI Agent in use is the most frustrating I have encountered, it forgets details during the call and always results in me spending 20 minutea trying to get some form of contact.

All I want is to understand what to do next. Do I get an electrician to fix it at my cost... do I pull it off the wall and replace it with one from a company that understands the limits of AI bot technology who can deal with customer requests.

Answer please Indra (and please no cut and paste bland response) I am a human and deserve some respect as a customer. Although if I replace the charger I will base my selection on the ability of the supplier/ manufacturer to support me in the future...

On my 2nd charger, 3 years in and now my current one has a solid red light and will not charge, when my first one packed in previously, i managed to speak to customer service promptly, to get it replaced but i'm now 15 days in without a response from Indra, can't get hold of anybody, and cant charge my car at home. (Engineers that fit these warned me that they wont last, not a great reputation Indra!) Even if i get it replaced, i'm not confident its going to last over 1.5 years! My ticket number is 88155 if somebody can contact me!

I had previously been really happy with my charger for 5 years. It has integrated well with Octopus, however now it is not taking a full charge, its pulling at 3kw and then down to hardly anything. I have 50% charge in at the moment and the Octopus app is saying it will only at up to 70% in the charging window of 6hrs. Trying to speak to anyone is pointless, their AI bot Bobby is awful. I pressed option 2 as an installer and I was told they are not allowed to take customer calls due to reduced workforce! So I have sent through a ticket, so again tomorrow I won't have enough charge to do my planned journey, same with the other EV as we have two in our household. Feeling very frustrated.

The installer (Jamie) arrived on time. Completed the job perfectly and cleaned up when finished.

Although the charger is great, I would not recommend Scottish Power at all due to their unacceptable customer service based in South Africa.

Well done Indra.

GT Buckley

Possible the worst company I have had the displeasure of dealing with. So may issues with my charger and trying to get an engineer to come out is like pulling teeth. You cannot speak to anyone, just a robot who eventually tells you to fill out an online form. You`ll be lucky if anyone bothers to respond to this and if they do, it`s usually a nonsense response. Avoid at all cost as these chargers are not fit for purpose.

If you buy an Indra Smart Pro, be warned. It does NOT integrate with Octopus. All I get are error messages and there is no meaningful customer service at Indra, they have been replaced by an ineffective AI bots. I have spent several weeks trying to get the charging point to work and have lost hundreds of pounds due to having to take my uncharged car to expensive public charging points. Absolutely hopeless. I've asked for my money back and just get fobbed off.

The charger has features that I was looking for. It had flexible payment plan, relatively quick install and it works as expected. Although the Indra app could make do with a few more features though. Overall very happy with it

Never install with this conpany,they never respond in an emergency,i had a issue with charger in a year they never responded,totally disgusting company,please stay away from this company at all cost

This is my second charger . Actually contacting Indra’s was a nightmare . No human contact other than by delayed e mail . After waiting nearly two weeks finally got new charger fitted then given a number to call to get the app working turned out be AI with the intelligence of a worm had to sort it out myself

The service was seemless with exemplary seevice at install

James was great. Really pleased with the service I received. From start to finish, everything was handled professionally, efficiently and with great communication.