Infraredi Avis 163

I purchased a Body Wrap Infrared device & it had a small issue with the wiring as it is a device that is able to be manoeuvred & flexible. It was still able to be used but I wanted to inquire so I contacted their customer service department. Their response was immediate & I have been issued a replacement & I could not be happier with their customer service & fix to my inquiry. I LOVE my device & would 100% order again.

Poor customer service. I have an email saying they would allow me to return the product. Then two days later they said they the product can't be returned because it's passed the 60 day return policy. The product doesn't work and I used it consistently for 45 days straight. I have shoulder pain so think before you purchase it or look elsewhere.

The Infraredi device that I ordered got returned to sender because I had a mistake in my address. Infraredi staff understood my concern and were able to help me solve the problem by having a new order shipped promptly after they received the returned product. I really appreciate that they didn't charge me extra shipping and they were very communicative during the whole process.

I would highly recommend them as they have been fantastic with me.

I love the red light wrap… A little smaller than I was expecting, but still awesome! I look forward to trying it and seeing if it helps reduce some of my inflammation from injuries.

Efficient and effective customer service team

They claim that the items are shipped from Canada but they charge duty fees to Canadian customers at checkout? How does that work exactly? Do you or do you not charge Canadians for duty at check out. When I tried to purchase there was a duty fee added at the check out.

I received amazing support when inquiring about the warranty on my joint wrap. Quick to respond, considerate of my issue, and provided a solution in short order. Love it when a company stands behind their products with amazing support.

The support team staff did an efficient and timely response to my request for information. I had a slight glitch that was ironed out by the staff. I am very pleased with my interactions. High praise because it all happened on Christmas Day!

I ordered a red light lamp from Infraredi on 23 November to France, which I received but still can’t use it more than a month later. They sent a UK plug instead of an EU plug, and despite several emails to say they are “checking with their supplier” no concrete solution has been given, no replacement adapter, and no refund option. Very disappointed with the after-sales service.

UPDATED FROM 1 STAR:

Finally received our max Pro unit after a bit over 1 month. Looks and and feels great, really happy with the purchase. The process of getting here though was rough :)
In the end got through to Jordan who was super helpful.

Infraredi was very responsive when I needed to initiate a return on a product.
They honored the 60-day risk-free warranty without hassle. It was an easy process with a few back and forth emails.

Wonderful product, but excellent customer service helped even more.

I have returned the product within the returnable period, and no one is responding to confirm the return which is trackable by Purolator and I paid 30$ for the return. No phone number is available to call the company, and emails are not returned. These products are very expensive, did not work for my mother either. Starting to feel like a scam.

The information shared was relevant to my question and complete.
The response was within 30 hours and considering it seemed to be a human response and staffing costs I am happy with the time line

I bought a Pro Max from Infraredi a month and a half before the BlackFriday deals came out. I contacted them because the Pro Max was priced cheaper, came with a free red-light body wrap and a $130 store credit. They honoured the new deal by refunding me the difference, shipping the free body wrap, and applying a store credit.

This company was a pleasure to deal with. Although the product I ordered didn’t work for me, the guarantee and refund process was excellent. Shipped back the product and was refunded within days. Highly recommend.

Wow. Fast delivery within 48hours. Bought the joint wrap. So far I’m loving it. It’s early days but I already feel it working. I put it on my shoulder and not sure if it’s coincidental but there’s less pain already. The shoulder was like a frozen shoulder. I bought it for my knee but the fact I can use it in my shoulder too is a huge bonus. I’d definitely recommend

Purchase arrived in good time and with care but it came with the wrong cord initially. I contacted customer support and was helped very quickly. They let me know they were getting me another cord delivered to me and updated me every step along the way. They even reached out to me to make sure I received the cord and that my needs were taken care of. They were such a pleasure to work with.

I had issues at check out and was frustrated, infraredi responded to my intense frustration almost immediately which was on the weekend, calmly offering solutions. I was impressed and I have my order and LOOOVEEEE IT; the product just feels like good quality and am a very happy customer.

The Infraredi goggles have broken again. This is the second pair to fail in under two months since the last replacement (please see my previous review on 22 Sept). Two pairs, same fault, same flimsy build. Completely unacceptable.

I’ve emailed support twice and received nothing. Radio silence. Yet the moment you post on Trustpilot, they magically appear. That alone tells you everything about how this company operates.

If an included accessory can’t survive normal use for more than a few weeks, it is not fit for purpose. I expect a proper, durable replacement, not another throwaway pair destined to break before the next calendar page turns.

Sort this out. Customers shouldn’t have to drag a company into the daylight just to get the bare minimum of support.

Have not received the product - no shipping information, no phone number to call, no response by email or messaging icon on website - $1500!!