Ingram Micro Avis 204

Absolutely appalling experience with Three Trade-In.
I sent my device in for an agreed £260 trade-in, only to be told later it had been revalued to £0 and then conveniently “recycled” without any payment being made. The only notification of this so-called change went straight into my junk folder, meaning I never had a fair opportunity to even see or respond to it.
Despite their own terms stating that late devices should simply be revalued, they have somehow escalated this into full forfeiture of my device with no payment at all — something that is not clearly agreed anywhere and feels completely unreasonable.
The most frustrating part is the complete lack of accountability. My device is gone, no payment has been issued, and the response effectively amounts to “tough luck.” For a supposedly established trade-in service, this is shockingly poor practice and feels misleading at best.
Be extremely cautious before using this service — once your device is in their hands, it appears you may have very little protection if anything goes wrong.

Servizio terrificante. Gli ho mandato in riparazione un Companion 50, impianto 2.1, me lo hanno rimandato col difetto riparato, ma danneggiato per colpa del loro imballo penoso. Ho provato per un mese a scrivere e non mi hanno cagato. Dopo un mese si degnano e mi dicono di rimandarlo. Chiedo la sostituzione del pezzo danneggiato. Mi ritorna dopo un altro mese, ma nella scatola non c'era il mio impianto, ma una cassa bluetooth. E' da un mese che gli scrivo ininterrottamente per riavere il mio indietro, ma niente. Sono penosi, spero che falliscano il prima possibile.

Katastrophaler Kundendienst und völlige Verantwortungslosigkeit.
Ein Tablet Redmi Pad 2 Pro Eine Woche alt ohne gebrauchspuren mit verweis auf Display schaden zu Ingmar eingeschickt – ohne Nachweis eines Schadens wurde plötzlich von „mechanischer Beschädigung“ gesprochen. Nasch telefonische Gespräch mit Ingram wie sie zu „mechanischer Beschädigung“ gekommen sind, Antwort bei einschalten. Nicht zu empfehlen inkompetent ,unprofessionell. Absolute Warnung !!!!!

I am not giving a 1 star, I am giving -1 star, the worst customer services I encountered in my life. Not a recommendable store. This experience happened on 13 April 2026 from 10 am. Waited for more than 2 hours for only 4 items.

Das Unternehmen ist unzuverlässig, arbeitet ausgesprochen unsauber und interessiert sich nicht für die Bedürfnisse des Kunden. Der Support ist unterirdisch und ausschließlich daraus ausgelegt die Schuld von sich abzuweisen. Schade das große Unternehmen mit solchen Menschen zusammenarbeiten(

Eine absolute Frechheit dieser Laden!!! Die noch größere Frechheit ist aber , dass Bose mit sowas kooperiert!!!!! Meine 2 Monate alten Kopfhörer liegen sein über nem Monat bei denen!! Gehören laut Bose selbst einfach ausgetauscht gegen neue Da Garantie!! Und dieser Sauladen reagiert einfach nicht !!! Im Gegenteil will Kohle von mir als Kunde für ein fehlerhaftes Produkt !!!!

Extrem schlechter und unseriöser Service.
Es wurde kein nachweisbarer Schaden dokumentiert, trotzdem sofort ein kostenpflichtiger Kostenvoranschlag erstellt.
Der Vorgang wurde über sechs Wochen bewusst verschleppt, Kommunikation praktisch nicht vorhanden.
Verantwortung wurde ständig auf Xiaomi abgewälzt.

Das Gerät wurde ohne Reparatur einbehalten, der Kunde unter Druck gesetzt, für etwas zu zahlen, was nicht nachweislich defekt war.

Intransparent, unprofessionell und kundenfeindlich. Absolute Warnung.

I doubted that I would get the £539 quoted for my device after sending it off and checking Trustpilot but to their credit I got the exact amount quickly with no fuss.

I felt the need to give a 5 star as my device was honest and mint and they accepted it for honest and mint.

So ive been waiting since the 31/10/25 for my delivery... got a message that it was out for delivery yesterday... turns out they DIDNT PUT A LABEL ON IT! not it's going through an investigation. To top it all off, no email for the company and their number doesn't work... you can't make this shit up, it's a joke.
I've been waiting almost 3 months for this package!!! Where the hell is it?!!

I traded my Samsung Galaxy S24 plus with AI... it was in mint condition from Sky. I was paid out £51.20. I should have received more than £250.00 for it. What the hell went wrong. Very angry customer.
How are you going ro resolve this?? I am waiting.

Disgusting service. Got some beats solo 4's on a black Friday deal. They somehow snapped on the hinge pivot when folding. I only had them a few days. The company blamed me for the damage despite only have the item ~3 days and it was a passing gift from my mother who passed away. They quoted me ~£120 for repair than is what i paid for the headphones brand new! Luckily amazon saw sense and replaced them. Id recommend amazon find more a more competent company to make customer repairs/determinations. Having this item a few days, taking a month to reply AND blaming the customer is shocking

två månader sedan jag skickade in mitt barns smartklocka. Ingen info. Hemsidan för att följa progress funkar ej. När jag väl skrev till dom (men utan svar så klart) så fick jag en uppdatering att klockan skickats.

If your Bose product is out of warranty, do not send it to Ingram Micro. I sent in my QC45 headphones for a minor repair (a loose power switch), expecting a standard fix. Instead, I was quoted 325 EUR.

This pricing makes zero sense:

Their "Repair" Quote: 325 EUR.
Current Amazon Price: A brand new replacement is only ~205 EUR.
Upgrade Price: For only 90 EUR more than their repair cost, I could buy the latest Bose Ultra 2 model!

They admitted they don't actually repair the headphones; they just swap them out. Why would I pay 325 EUR for a swap when I can buy a new unit for 205 EUR? Now, I am forced to pay 35 EUR for shipping just to get my broken headphones back.

Communication is also terrible—they ignore emails and phone support is only in German. Save yourself the time and money: use a local repair shop instead.

This company have been harassing me to return a brand new I phone 17 which was purchased from my Sky account fraudulently. I sent the phone back to Sky and have had e mails from scammers and this company trying to get me to send it to them. AVOID like the plague, shower of con artists. 0/10.

Azienda che gestisce la riparazione di prodotti BOSE.
Mandate le mie cuffie in riparazione (la cuffia L era difettosa), mi hanno proposto un preventivo di 100 euro più alto del prezzo di listino attuale del prodotto nuovo. In alternativa la restituzione con a mio carico le spese di spedizione (35 euro) o l'offerta di 0 euro per la NON restituzione del prodotto e lo smaltimento da parte loro. Morale della storia, non ho più le cuffie Bose :(

Uno pensa a bose e pensa a qualità! E fin quì ci siamo ed è vero. Il problema viene quando si ha bisogno di assistenza bose. Loro si affidano a quei delinquenti di ingram micro che mi hanno chiesto 272 euro per riparare un solo auricolare purtroppo rotto accidentalmente da un mio collega. P.s. non presentava ne crepe ne danni esterni. Le mie bose quitecomfort earbuds che costavano appena uscite 274 euro. Nel caso di un mio rifiuto nel farle riparare avrei dovuto scegliere tra farmele riandare ad un costo di 35 euro oppure lasciarle smaltire a loro a 0 euro. Che sicuramente sarebbero state riparate con due soldi e vendute come ricondizionate. Comprerò di nuovo bose perchè la qualità è eccellente sperando non mi serva più assistenza perché sono davvero pessimi. Non ci fanno una bella figura con ingram micro. Evitate questa azienda come la peste

Am 17.10 25 wurde mein Xiaomi Escooter wegen eines defekten Rücklichtes eingeschickt. Heute, 18.12.25 nach 2 maligem verweigern der Annahme wegen defektem Rücklicht, bekam ich nicht einmal mehr eine Nachricht. Letztes Mal kam der Roller mit kaputtem Rücklicht und einer andersfarbigen Lenkerstange mit einer grossen Schramme zurück. Ich Übergebe das jetzt meinem Anwalt, wozu hat man Rechtsschutz.

Horrible customer service with no communication. I needed to sent in a BOSE in-ear heaphone as the battery was damaged just a few months after I bought the item. I provided the amazon receipt and sent them the item. I never heard back from them. On their order status site they then claimed I have no warranty, I cancelled the repair myself (which I never did as I had no idea about the status and had them NEVER contact me) and that they shipped it back unrepaired. I never received my earbud, nor did I get a message from them that they sent it out. I now have to assume the earbud is lost or stolen or I don't know. Horrible company, horrible service and I have been scammed out of my 300$ purchase. Will neither buy BOSE nor ever buy anything affiliated with Ingram Micro ever again in my life.

I have a £1000+ flagship Samsung phone, less than two years old but with a failed USB port. Was pleasantly surprised that Samsungs own website has a link for genuine spares for sale, at better prices than unknown and untrusted third party parts elsewhere and showed replacement board I needed as seemingly being in stock, so I ordered immediately...

But by that point, you have already been redirected to Ingram Micros website, which is not immediately apparent due to identical Samsung branding. They emailed order confirmation and quoted a reasonable 3-5 days for delivery. After two weeks of nothing received nor any update on delay from Ingram, contacted Ingram and was told to refer to their T&C's, that 3-5 days is only if Ingram Micro have it in stock, and that if they need to order it from Samsung, no ETA can be given. So when you order from Samsung, you get passed to another company who they have to order from Samsung for you, and don't give a damn about letting you know that or about any delays. To quote their T&C's - 'Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence.' If I'm ordering parts to make my mobile phone (which in this day and age is pretty much an essential) reliably usable again, I would argue that time is very much of the essence.

Another week passed, still no part or update. When asked almost another week later, wouldn't give me even a vague indication of whether likely to be weeks or months before delivery. Ended up cancelling order after almost a month of waiting. Will replace this phone with a non Samsung model to minimise future risk of having to deal with this nonsense again. Ironically, I ignored Black Friday phone deals as I was under the impression that I would have had the part I needed to fix mine delivered before halfway through that week. Had they provided any update on delays (or any update whatsoever at any point in fact), I could have at least saved hundreds on a new phone instead.

If only Samsung could supply directly. When I've bought multiple expensive home appliances and tech from them directly online, they have delivered within days. I guess low profit spare parts - and in turn supporting their customers - aren't high on their agenda hence leaving it to this third party who don't seem to care. No communication, open ended T&C's which you unknowingly agree to when you place the order with what appears to be Samsung but isn't... Very poor experience.

NOTE TO ANY FUTURE REVIEWERS - Please include which manufacturer/service provider you had the misfortune of being passed to Ingram by, so we know which brands not to buy from in future if you ever expect to need a repair or parts. From existing reviews, looks like Bose and O2 will pass you to Ingram Micro as well.

Avoid then at all costs. The customer service is the worst of any distributor in Australia. You are a lot better off waiting for stock to come into one of the other distributors that working with Ingram Micro because when something goes wrong and you need them to resolve an issue they are nowhere to be seen, and it takes days to get any answers back.