Hello Dear palletfly team I see your product that was really good and profitable for business but the problem is that everyone complain that palletfly is scam when you buy products after 17 days the... Voir plus
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Hello Dear palletfly team I see your product that was really good and profitable for business but the problem is that everyone complain that palletfly is scam when you buy products after 17 days the... Voir plus
L'entreprise a répondu
ordered some product MOQ was too high but some how i managed after payment in their bank account they went to sleep and woke up after a month and finally they despatched my product
L'entreprise a répondu
For Amazon FBA resellers, if you’re looking for a company and supplier to do your wholesale business, this is not the one you should work with. They won’t provide an invoice that will work for the p... Voir plus
L'entreprise a répondu
I had a very disappointing experience working with Pallet Fly. While their website lists thousands of products with large quantities available (often showing 10,000 units in stock), after placin... Voir plus
L'entreprise a répondu
Palletfly is a dynamic and innovative platform that revolutionizes the way businesses source and manage their inventory. Specializing in the wholesale distribution industry, Palletfly connects retailers with a vast network of suppliers, offering a seamless and efficient solution for procuring merchandise. With a user-friendly interface, Palletfly streamlines the ordering process, providing real-time access to a diverse range of products at competitive prices. Whether you're a small boutique or a large-scale retailer, Palletfly caters to diverse business needs, offering an extensive catalog that spans various categories, including electronics, apparel, home goods, and more. The platform's commitment to transparency and reliability ensures that businesses can make informed decisions, fostering long-term partnerships between buyers and sellers. Palletfly also stands out for its commitment to customer satisfaction, providing robust support and tools to help businesses optimize their inventory management. By leveraging the power of technology, Palletfly empowers businesses to thrive in the ever-evolving world of wholesale distribution, making it a trusted ally for those seeking efficiency and profitability in their operations.
2493 McDonald Ave, 11223, Brooklyn, Etats-Unis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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I had a very disappointing experience working with Pallet Fly. While their website lists thousands of products with large quantities available (often showing 10,000 units in stock), after placing orders I repeatedly received emails several days later stating that the items were actually out of stock.
Another major issue is the delay in communication. It often took several days to receive a response to basic emails, which slowed down the ordering process and caused unnecessary uncertainty. For a business that markets itself to resellers, timely and accurate communication is essential, and unfortunately this was lacking.
I also joined their paid membership program the buyer circle , but after already having multiple issues, I left an honest negative review. I was then contacted by Pallet Fly and told that if I did not delete my review, my membership would be canceled and I would no longer be allowed to order from them. I found this approach unprofessional and concerning, as customers should be able to share honest feedback without fear of retaliation. I then went to downgrade my account because it isn’t of use for me, and they didn’t accept the downgrade request & continued to charge me the $99 fee, so now I have to file a claim with my bank. Just a very unprofessional company

Réponse : Palletfly.com
This is by far the most incompetent and dishonest distributor I’ve ever dealt with in the U.S. I had a bad experience with them last year, but decided to give them another chance — huge mistake. The same nightmare repeated itself.
We spend days placing orders, send the payment, and then — after two days — they reply with a lazy “sorry, out of stock.” This has happened FOUR times. Their website shows “10,000 in stock,” yet nothing is actually available. It’s pure deception.
We’ve lost money, time, and energy dealing with this company. It’s hard not to believe they intentionally hold your funds for weeks and use them elsewhere before issuing a refund.
Avoid PALLETFLY at all costs. They are unreliable, misleading, and completely unprofessional.
(Palletfly couldn't verify me and want me to prove myself. I bought the items on behalf of Caucasian LLC. If possible I can load the invoices and the screenshots of the bank transfer. You are not scammer ok, but not good at that job and not professional. Accept it.)

Réponse : Palletfly.com
They ship all expired products. Anyone doing FBA through them have to confirm the expiry date. I have an entire product set sent back by Amazon and the listing was removed.

Réponse : Palletfly.com
The delivery was going to be in 6 months so I canceled. They forcefully delivered amd charged me for goods I previously canceled.
They lied on the comments how the cancelation was before delivery, NOT TRUE.
I canceled even before the processing was done. They aren't not honest at all

Réponse : Palletfly.com
I had a disappointing experience with Palletfly. I purchased inventory that was never shipped, never opened, and remained with them in original condition. Despite that, they refused to take the product back and offered no refund, credit, or flexibility whatsoever.
Worse, they referred me to two so-called “ungating service providers” to help make their invoices acceptable for Amazon. Both were either completely unresponsive or eventually came back with exorbitant fees—quotes that charged far more than the value of the product itself.
Their post-sale support was non-existent, and the whole process felt like a trap: you’re stuck with unsellable inventory and no help.
If you're a seller expecting transparency, fair business practices, or any kind of customer support, I strongly recommend staying away.
Thank you for your reply, but I feel it’s important to clarify the full picture for the benefit of others.
Yes, I’m aware that you mention on your website that your invoices are not accepted by Amazon—but that’s not the main issue here. The real concern is how rigid and unhelpful your post-sale process has been.
You say in your response that you gave me the option to resell the inventory to another customer if an order comes in—but you’ve left out a key detail: you are now charging a $25/day storage fee for holding that inventory. This fee is not mentioned in your Trustpilot reply. More importantly, the very same idea—to resell the product to another customer—was actually suggested by me weeks ago, and it was ignored at the time.
Now, after wasting significant time and offering no resolution or flexibility, you present my own idea back to me—along with added daily charges. That is not reasonable customer service; it's a frustrating and disingenuous experience.
I hope this clarifies the situation for others considering doing business with you.

Réponse : Palletfly.com
Don't make order with palletfly. They are misleadig with delivery date. When I recieved the qoute of the order the estimated delivery date was 20 days and after payment done they change in to 120 days. when i started live chat with them they start lie that we mentioned in qoute estimated delivery date 120 days. Please stay away from them.

Réponse : Palletfly.com
Awesome customer service. Fast reply And talking nicely, friendly nature

Réponse : Palletfly.com
Does Amazon accept your invoice? And will you provide all documents if I get ip complain?

Réponse : Palletfly.com
Ordering from Palletfly has been a nightmare every step of the way. After finally getting my order confirmed and paid for, it was suddenly updated to "order held." I called the company and was told that they were going to email me about details about the product that weren't the same as when I ordered it. After that phone call, I can't login to my account. Password resets don't work. I'm afraid they ran away with my money and I may need to dispute my transaction with my bank. I plan to report this company to the FTC. Don't do business with them.
Edit: The product arrived yesterday. Things are even worse. Not only did I not receive the exact item I purchased, I received less than half the quantity. I bought 2090 2-packs and received 71 24 count boxes, which is 1,704 single packs.
The item is a different brand, which does matter because FBA sellers get ungated for specific brands and sometimes specific items. The brand I received does not match the invoice I have. I'm going to proceed with a report to the FTC because this company is scamming people.

Réponse : Palletfly.com
For Amazon FBA resellers, if you’re looking for a company and supplier to do your wholesale business, this is not the one you should work with. They won’t provide an invoice that will work for the products they’re selling, nor will they give you the necessary documents you might need if Amazon asks for them. This could lead to your account being banned or deactivated.
They’ll advise you to go to a third-party company to purchase an invoice, which can be very expensive. A legitimate supplier should provide you with the proper documents and an invoice that will work with those documents for Amazon.

Réponse : Palletfly.com
They are scammers I order from them the “ Bic 830864 BiC Cristal Original 1.0 mm Ball Pen Pack of 10” and I received “ ВіС
Cristal® Xtra Smooth pack of 10” they provide me amazon ASIN BOERDHVSAC that also show same product to show how profit margin even on amazon same product available with no profit margin. They two different things that product picture and explanation is not related to the upc they provide. I didn’t check upc as asin and product details are same and I believe that they provide right information but when I received product it quite different product when I called them they asked me upc and said that it is same product but they clearly mislabeled me to buy the product that cheaper than what pictures they showed and refused to refund. I called the brand and they said that they don’t sell “ Bic 830864 BiC Cristal Original 1.0 mm Bal! Pen Pack of 10” in USA and they are not same products. They answer calls and only email if they want I can provide all emails and order screenshots if they refuse to recognize me .
Product Information
Bic 830864 BiC Cristal Original 1.0 mm Bal! Pen Pack of 10
Product Notes:
Price: $1.65 QTY: 864 Subtotal: 1425.60
© This amount may not be your final cost. Please view your invoice for further details
BOERDHVSAC
ASIN:
Bus Content:
Batch code:
Palletty ID: 34459
SiDe:

Réponse : Palletfly.com
They do not provide any verification document for the brands they sell. Such as declaration of authenticity as well as any letters from the brands stating they are authorized to sell those brands.
You need to know this in advance as many times Amazon will request authenticity documents, and irrespective of who is asking a supplier MUST be able to provide authenticity documents when you have made a purchase, otherwise where is this inventory coming from?
Just know this before making a purchase, as once the sale is done (after several revisions and the item you actually want being out of stock) they do not count themselves responsible for providing any supporting documentation.

Réponse : Palletfly.com
i bought an item from palletfly and reselling on amazon. its doing well and the experience was good. no issues. will be reordering

Réponse : Palletfly.com
Whats should we do if my product got IP complaint??
Will it be removed by your invoices?

Réponse : Palletfly.com
We have been trying to get orders sent since February, Delay after delay.
Will not refund the Money, Even if the Products are not in stock when they said they did have it.
Now Some of the products supposed to be receive 3 months after the fact. But not holding our breath.
This is orders from February.
This is completely unacceptable. At this point We will never order from them again and never send them any money upfront ever.
DO NOT USE THEM! These 5 star reviews are plants at best. Every negative review is correct wish we listened to them it has been a nightmare and massive headache with them from the start. Never again.

Réponse : Palletfly.com
asalam -o-halikum palletfly your invoice amazon accepted or not

Réponse : Palletfly.com
Hello Dear palletfly team
I see your product that was really good and profitable for business but the problem is that everyone complain that palletfly is scam when you buy products after 17 days they sai we don't have this product and another problem is i search on Google maps but i didn't find your palletfly bord on the wherhous so can you share something thanks dear palletfly team

Réponse : Palletfly.com
This distributor is such a good and product quality is good

Réponse : Palletfly.com
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