Innovation GroupAvis 

Turned up on time and despite the nature of the work and weather conditions they left the property in the same clean condition as when they arrived

Josh and Ash both charming guys explained what they where doing and shared the details of what they had seen

Totally lived up to their promise

Chris & Charlie were courteous, professional, incredibly neat, especially as not an easy job with a couple of hiccups….got the job done brilliantly and very pleased to say our water meter has stopped spinning like a Top!

Arrived too early in the morning. However, this aside, did a good job as far as I could see, put everything back and explained the plan. They were cheerful despite the wet weather.

Chris and Charlie attended my property to fix a leak in mains pipe reported by my water supplier. Both did a wonderful job and fixed the leaks and done a professional job.

Both Alex and Robert were friendly and respectful of the property. It was hard to tell where they had worked when the job was complete.

Bill and Ben arrived and got on with their job immediately and very professionally. They kept us up to date and showed us the completed work and made sure we were happy. Great job guys they cleaned up really well afterwards as well bonus 👏😊

It was a genuine pleasure to meet Alex, and I very much enjoyed talking to him. He arrived on time, dug the boreholes, and left everything neat and tidy. With thanks, Rob.

The two gentlemen who came today were very respectful, competent and went above and beyond to do a first class job. Exceptionally helpful and I am delighted with the result.

Allan turned up on time and had to wait to gain access but he showed no issue with having to wait which I really appreciated. During the job he showed me the process and the problem and had to work really hard to access the pipe again, showing no problem with this. The finish was left perfect.

Freddie & Cody were professional, friendly and extremely knowledgeable. We appreciated their work. Thank you.

Bill and Ben are welcome any time, top chaps and very nice to have them here.

Allan was very polite, turned up on time, explained what he needed to do and then did it - well.

Danny and Jason arrived exactly when they said they would and were professional throughout. They explained the process clearly, required very little from me and completed the job quickly, efficiently and neatly. The excavation work was carried out to a high standard, the soil samples were collected carefully and they communicated clearly throughout about what they were doing and why. Very knowledgeable and excellent service. I would happily recommend them to others.

Phill and Craig were both courteous and polite, they worked efficiently and quickly and ensured that everything was left clean and tidy.

So far, I have received a letter from Innovation through a company called Environmental Services, that was sent to an address of another house in the same street, regarding a matter. The letter was posted on 01.05.26. It took 9+ days to get the letter to me, which had an incorrect address. A kind neighbour knocked on a number of doors to identify the house and eventually passed the letter to me. What basic, shoddy work on your part.
Also please change your standard response when other customers are unhappy with the experience of dealing with Innovation Group and Environment Services. It's an awful way to manage people who are trying to resolve an important matter.

Allan and James did a great job replacing our rest bend for the SVP. Minimum of mess and great job patching the concrete they had to escavate to access the old pipework.

Ben and bill were great. Fast and efficient, friendly, and good communicators

My Wife & I were very impressed by the Team from the Innovation Group. They found and fixed the leak in our water main within the day. But what was most impressive was how neat the work was and how excellent the clearing up afterwards. Despite them trenching down some 1.5 metres through sodden earth and muck. Once they had finished you would barely notice they had been. Excellent

Danny & Jason are great and offer a very professional service

Allan and James repaired/replaced our damaged outside drainage pipes on 6th and 7th May '26. They were on time, very tidy, and willing to explain each step of the process. They resolved one or two unexpected issues expertly and left the area tidier than it was before they started.