Inogen Avis 3 913

TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

The Inogen portable oxygen was purchased with a lifetime guarantee. It is broke. Called customer service, they are wanting me to buy parts to repair it. Guess what, the part just happen to be on se... Voir plus

Noté 5 sur 5 étoiles

When I was first diagnosed with COPD I resigned myself to hauling around a heavy tank. My friend had an Inogen that she’d gotten to use when she flew to see her kids. She doesn’t fly anymore so she... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

So far, we're very happy with the purchase of the Rove 6 oxygen concentrator. It has delivered the extended battery life we were hoping for making it much easier to stay away from home for longer peri... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I'm NOT a "portable" Inogen user, but I am a long time sleep apnea sufferer who needed supplemental O2 combined with the use of my BiPap machine. Luckily I had the means to purchase my own Inogen "At... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équipement à oxygène
  2. Fournisseur d'équipement de mobilité

Écrit par l'entreprise

Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.


Coordonnées de contact

  • 859 Ward Drive, 93111, Goleta, Etats-Unis

  • inogen.com

3,9

Bien

TrustScore 4 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Noté 1 sur 5 étoiles

Useless and cookies can’t be deleted

For one thing I cannot turn off the cookies that I don’t want. Isn’t that against the law? Should I be talking to the better business bureau?

As a person with less than a perfect back I can’t carry it with the bag given and I have it for when I be am being active so it is useless to me. I have to buy a backpack to use it which fortunately I can afford so one day this may be of use. I am sure many people with simular conditions can’t afford so your product would be useless to them for ever as it is to me currently. How does people getting this product and not being able to use it help your bottom line? That seems to me to be the only reason for such a shoddy plan.

10 juillet 2025
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Réponse de Inogen

I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST.

Best regards,
Customer Care Center

Noté 5 sur 5 étoiles

We received all the equipment in a…

We received all the equipment in a timely manner. It was packed well. The instructions were clear, and we were able to set it all up. The follow up phone call was also timely and helpful. The equipment is easy to use.

18 juin 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 1 sur 5 étoiles

inogen is trash

i have a g5 unit i have had a bunch of problems with the battery it was exchanged at 11 months old and the replacement is having problems at eight months old the company says the one year warranty is from the original purchase date so i am out of luck so if this is the best product on the market i would hate to see the worst i would reccomend no one purchase this unless they have money to throw away run from this product not at all worth the price

15 juillet 2025
Avis spontané
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Réponse de Inogen

I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST.

Best regards,
Customer Care Center

Noté 5 sur 5 étoiles

My portable Inogen is GREAT

My portable Inogen is GREAT ! It is a little heavier than I thought it would be, but managable. I purchased the back pack , it is sure handy. Glad I ordered Inogen.
Thank You !!

2 juin 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 4 sur 5 étoiles

Not Happy

We have had a great experience with you, until this past week. I ordered a small backpack for my husband's portable unit $135.00 (which I thought was ridiculous) when it arrived it was a BIG backpack. Called customer service and was advised NO RETURNS 😡 I had to order the proper one from someone else. NOT A HAPPY CUSTOMER!!

11 juillet 2025
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Réponse de Inogen

I’m sorry to hear about your bad experience, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 5 sur 5 étoiles

I have a small one and the larger one…

I have a small one and the larger one last longer. I love it.

10 juin 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 5 sur 5 étoiles

The team that worked with me

The team that worked with me , were friendly ,professional and very attentive.

13 juillet 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 5 sur 5 étoiles

G5 review

The unit performs as expected. It was my always my preference. I was prescribed oxygen upon my hospital discharge, but it took 5 weeks to secure these units. this is much too long. you need to reduce this process. De'Ausha Marshall is excellent.

10 juillet 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 5 sur 5 étoiles
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 4 sur 5 étoiles

I wish the unit was more continuous…

I wish the unit was more continuous oxygen the sniff sound on each inhale can make getting to sleep difficult. And the unit it self is not super quiet I have to slide it under the bed to cut the generator noise down.

7 juillet 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 5 sur 5 étoiles

I love the fact that the product is so…

I love the fact that the product is so easy to use and so much better than rolling a oxygen tank around!

7 juillet 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 4 sur 5 étoiles

I selected the extended battery vs lighter one

I selected the extended battery. I am 85 years old so I find this a little heavy for me to carry but the good part is the machine is very quiet. I don’t feel embarrassed using it in restaurants and other public places.

4 juillet 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 5 sur 5 étoiles

After using a provider that leased…

After using a provider that leased limited used equipment we decided to lease through Inogen directly. We immediately had to fly to attend a funeral and take only the portable device and run it 24/7 for 6 days straight. All of our concerns about durability have been alleviated. What a great device.

8 juin 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 1 sur 5 étoiles

i was told it would be very quiet not…

i was told it would be very quiet not so every few seconds i hear a woosh popping sound that is as bad as the one i turned in and is very heavy mot what i was hoping for

5 juillet 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 4 sur 5 étoiles

Having the ability to go to church and…

Having the ability to go to church and lead my Bible study without the tanks. I love being able to attend my physical therapy session with my Inogen.

4 juillet 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 5 sur 5 étoiles
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 5 sur 5 étoiles

My Inogen gave me freedom

My Inogen gave me freedom. I had just been diagnosed with pulmonary fibrosis and prescribed oxygen. My niece was getting married in Puerto Rico in less than 3 weeks. I couldn’t find a company that could provide a portable POC to rent in time for my flight.

19 juin 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 1 sur 5 étoiles

The machine for the house takes up to…

The machine for the house takes up to 20 minutes to be ready after you turn it on you have no seizure people in my area and you never answer the phones

3 juillet 2025
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Réponse de Inogen

Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST.

Best regards,
Customer Care Center

Noté 5 sur 5 étoiles

The Inogen is wonderful!

The Inogen is compact, quiet and works great!!! So much better than hauling around an oxygen bottle!! We had great service from your company and great help from Shamerica. She was wonderful in helping us understand what we needed and what to do.

2 juillet 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Noté 5 sur 5 étoiles

Great purchase!

The Inogen Rove 4 has been everything I’d hoped for. It’s compact, light weight and makes trips to the grocery store, etc much easier. Everyone in customer service was so helpful and friendly. Dakota was so good & patient giving me all the info I needed to make an informed decision.

1 juin 2025
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Réponse de Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

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