Inspire Hardware Avis 

Excellent Customer Service

Very prompt service and shipping. Beautiful quality hardware.

The items I ordered unfortunately did not work in the space. They were beautiful and seemed well crafted. My reason for a 1 star is that on the $200 order that I returned, I was hit with a $40 restocking fee! Give me a break - that is bananas and nowhere did I see mention of that prior to ordering. If I had, I would not have taken the gamble in ordering from here and now that I know, I would not order again or suggest this brand to any friends. There should not be a penalty for ordering something only to find out it doesn't work in your home. That's ridiculous.

quick response and great product!

Terrible company. They accidentally delivered a few handles in the wrong finish after I purchased thousands of dollars in hardware.

It was their mistake, and they resolved it. However, they refused to work with me to have the misdelivered products returned.

I have them at my home they could come pick them up (or send a UPS driver to pick them up) or they can wait until my project is done and I have some spare time to print the shipping label and take them to a UPS store.

Instead they decided I'm not allowed to be a customer. They cancelled my last order that I paid for and now they tell me I can't shop there anymore.

I'm still waiting for them to pick up their stuff. I don't get it.

This is not a serious or reliable company.

Very fast delivery! You have an excellent selection. Our new hardware looks great!

Very fast shipping of my order. When I noted over email that a couple of items were missing from my order they were lightning fast to respond and send the items. Great communication and service!

Amazing!! Better than I imagined!!

Product arrived quickly. The knobs I ordered were beautiful and high quality. Unfortunately they were the wrong size. Return was easy and customer service was amazing. Thank you!

I would NOT recommend shopping here. I ordered four pulls for our laundry room and one came damaged. I then had to pay for a restocking fee when I decided to move forward with another pull and return all. The only reason I did that is because I received a damaged one!! Kinda crazy that I somehow lost money ordering from this company... The customer service is not good and the man I spoke to was not very friendly (the owner of company). It seems like they would be very apologetic that I received a damaged pull, but that was not the case. Also, the hardware is not that great of quality for the price - hence why it probably came damaged. I would check out emtek, build w/ Ferguson, etc. Emtek is much more heavy and substantial feeling which is what I usually ordered in past. Way more options and better quality. Also, I actually had to ask if they could remove the restocking fee on the damaged one... and they acted like it was an inconvenience. It's just not worth working with a company that doesn't have good, friendly customer service when there's so many other options out there. Plus I think the restocking fee of 20% per item is crazy. The owner told me that is the standard for hardware, but I have ordered hardware many times and never experienced that. I understand having to pay for return shipping and even the 20% would have been more understandable IF I wasn't inconvenienced and received a damaged pull in the first place...

EDIT: I left an honest negative review on one of their products on their website, but they didn't post it. Just be warned that the reviews on their website might be deceptively positive, as this company selectively posts certain reviews. I wouldn't support this company and think buyers should look elsewhere.

The hardware was of decent quality for the price, but I was charged an additional restocking fee to return some samples I ordered. It took some back and forth to figure out why, and I think the additional restocking fee was a little steep, especially since it was applied across all the products I ordered. Would've been nice to have the pictures and explanation up front. I wish these guys had a more customer-friendly sample process, especially since I placed the full order before returning the samples. Customer service experience put a bit of a sour note in my mouth, but I still give 4 stars. I will probably order hardware elsewhere in the future.

Love love love our new drawer knobs! Even better in person and SO thoughtful to include the various screws with the purchase to make certain of proper fit. A+

Excellent quality hardware. Fast shipping. I am a repeat customer and will continue to use this company.

Incredible product with serious weight and beautiful finish. Sophisticated and elevated, just as I wanted it to be.

Beautiful Sunburst knobs for double pockets doors to a library. Love the look and quality! Jewelry for my door :)

Prompt shipping, excellent quality product; impressive and exceeds expectations!

Inspire Hardware has a great selection of quality knobs and pulls. I found beautiful solid brass knobs and pulls that completely updated my vintage vanity. Now it plays nicely with the contemporary light fixtures in my space.

Very nice quality.fast shipping

Long wait for delivery but when I contacted your company regarding the tracking issue , response was quick and problem solved. The product is excellent.