Woolworths.com.au Avis 

I made a claim with woolworths insurance in May 2024. I still do not have my car back, and don't think I will get it until Feb 2025. This company has been a nightmare to deal with. Won't give information, don't care at all about the claim, and don't respond to a lot of correspondence. I would not use them again.

After years of paying premiums and never making a claim, I recently needed to rely on my Woolworths Insurance for coverage, and the experience has been thoroughly disappointing and frustrating.

Significant damage caused by a burst pipe resulted in repair costs of over $3,000. I had to pay this out of pocket, causing a huge financial strain. However, after speaking with their customer service team, I was assured the claim would be covered. Confident in my policy, I proceeded with the repairs – only to find out later that things weren’t as straightforward as promised.

Over several weeks, I repeatedly contacted customer service to resolve my claim, leaving notes on my file and calling their call centre. The responses were vague and unhelpful, unnecessarily dragging out the process for almost two months. At one point, I even received a message saying the claim was resolved and asking how I’d like to proceed with payment. But when I called back, I was told about some ‘small print’ in the policy that meant they wouldn’t pay after all. Now, I’m completely confused as the claim remains open and unresolved, with no signs of Woolworths attempting to find a resolution.

The irony of choosing a well-known insurance brand is that it’s supposed to offer great service and peace of mind. Instead, my experience with Woolworths has been the exact opposite. I expected much more supportive and proactive service from such a reputed company, but their front-line service has been poor, with inconsistent and unhelpful responses from different team members. Based on my experience, this product and service need a serious overhaul. I’ve also noticed many others have faced similar issues – I only wish I’d read these reviews before spending my hard-earned money on Woolworths Insurance.

Cancelled my insurance policy which was linked to an automatic debit card weeks before it was due. I received an email on the date the payment was due that my policy for the upcoming year was cancelled yet I still got charged. I personally think big companies would like you to sign up your card details so that it’s an absolute punish to get out of the automatic payments. Price gouging grubs. Another 5-10 business days for funds to be re-imbursed into my account.

I have purchased Comprehensive car insurance with Woolworths. I had a car accident which wasn't my fault in Jan 24. Trying to lodge a claim via their website didnt work as it would not accept Toyota as the brand of the car. Trying to get into to get a quote took over 2 weeks. The return of the quote took over 3 weeks. Waiting for approval took over 4 weeks. My car is booked in to get fixed almost 5 months after the accident. Lodge a complaint and took 5 weeks to respond and didnt address my concerns. Write a bad review and they respond in 2 days and want your details. Go figure!

I live in Brisbane and it should not take this long to go through the process. Poor service and poor turn around time.

Dont use Woolworths Comprehensive car insurance.

Terrible Car Insurance to deal with. I have attempted 9 times to contact them they either hang up or dont answer until the line drops out. Their policy holder has hit my car 2 month ago, still not a call, letter or an email in regards to this. Claim number 96901001646