Intergas Heating  Avis 

Excellent company and very helpful and friendly staff. Would highly recommend!!

Came quickly to help solve problem, appreciated that. Paul wanted to get me to understand what could be done to solve the problem, which was not connected to the boiler..patient, kind, efficient company, would recommend without hesitation.

Excellent service from Jack. Jack messaged the day before to give me the time of his arrival and he arrived on schedule. Very quick, efficient and professional. Would highly recommend.

Paul, the engineer arrived on time and completed the work in a friendly and efficient manner. Everything was explained in detail without too much technical jargon.
Very satisfied.

This is the 2nd year of using the manufacturer to service our Intergas boiler and I recommend it: easy to book, good communication, service completed quickly with genuine parts. No issues

engineer extremely knowledgeable and helpful with advise which was carried out in a very polite and patient manner.We look forward working with you in the future

Jack came and managed to fix my Intergas boiler in North Devon today after it’s been faulty for some time. Lovely chap, very friendly and knowledgeable and very quick. Couldn’t recommend him enough. Has advised on various servicing advice and breakdown advice as well. Thanks Jack, Regards Max

Colin was polite, knowledgeable, patient, understanding and explained all the processes.

The boiler that I have is quite old now but, it has never let me down; this is because your service staff allways stick to getting the job done properly and not cutting corners. They have given me some very good advice on the do's and dont's . Also I have never had to wait for them they allways get here on time

It makes a pleasant change to have service work carried out in a friendly, competent manner. Thank you Jack for your usual support.

Paul was excellent very knowledgable

Engineer went above and beyond to diagnose and isolate the fault

Tyler always punctual,
Well presented and always very informative.
There was a fault on the boiler and immediately remedied the problem.
Very hard working individual and a pleasure to have him working on my boiler.
Many thanks
J.H.

1/5 — Premature component failure, then complete silence
I had two identical Intergas Kombi Kompakt HRE 24/18 A boilers installed at the same time, in the same building, by the same contractor. One developed an ignition fault (error code 4) at three years old — the ignition unit and NTC sensor cable both failed. The other boiler, installed under identical conditions, has had zero issues. That comparison alone suggests a component quality problem rather than installation or usage.
When I contacted Intergas, customer service, told me the warranty had expired and that was the end of it — no interest in looking at the underlying cause. I followed up in writing on 22 May with a detailed, documented complaint, referencing the relevant Dutch consumer law (BW Art. 7:17) on reasonable product life expectancy, and asked for a response within 14 days.
That deadline passed. I escalated again on 9 June, copying several members of the management team directly. Still nothing. I sent a final notice on 16 June. As of today, I have had zero substantive response to three written complaints over nearly a month.
I'm not reviewing the boiler's mechanical reliability here — I'm reviewing the complete absence of any customer service response to a clearly documented, reasonable complaint. Repair costs aside, ignoring a customer in writing three times over is not what I'd expect from a manufacturer of this size.
If you're deciding between heating brands, factor in what happens when something does go wrong — because for me, the answer was nothing at all.

The service was amazing and the staff were very sincere. Very Professional.

We had no hot water..intergas arranged for James to come and fix the boiler…what was thought to be an easy fix , turned out to be a lengthy job..James was very patient and thorough…he explained what had happened and how it could be fixed….no mess to clear up…everyone needs a James…thank you

Good comms, good service. Do what they say they will do.