Internal Doors Avis 

Lily was absolutely incredible! It turned out to be a complicated order, but she just made the whole experience really enjoyable and i will definitely be using this company again due to how fantastic the customer service has been. Thank you Lily!

Excellent communication and straightforward ordering process. Website very good.

easy transaction, good communications and a great quality product, delivery fast and on time, don't think you can ask for anymore. Recommend

Kane! What can I say, extremely helpful, before I even rang up to make an order he had already taken a call from my carpenter for technical help and went above & beyond to make sure we had all the correct details and materials for our job!

Excellent customer service from Kane. Felt he understood everything and he followed up (but no hard selling) which I liked.

Can’t wait for the doos to arrive and installed.

Thanks Kane. You’re awesome at your job!

Sharan - with the crying baby in the background

I purchased 6 internal doors from Nufix and its been a pleasant experience throughout brilliant communication and the joiner was brilliant he covered everywhere before he started and cleaned up afterwards I didn't have to lift a finger once he had gone if I could give more than 5 stars I would

Internal Doors was very good with help on sizes and instead getting the doors made to measure that would cost more the told me that I would get away with stander doors and save me money.John MCcutcheon

Excellent service from William. Can’t rate this company high enough. Thanks for all your help.
Graham Muir

Very helpful and polite service . Customer service [Lilly] was very helpful and sorted the order with no problem . Highly recommend 5 star service .

Lily was very helpful

I ordered over the phone & Lily was extremely helpful, informative and personable.

Got my order sorted quickly and easily.

Lily was very friendly,helpful explained everthing sorted me out with what doors I needed and the extras that go with the doors not pushy at all.

Lily was really helpful in putting together our order, which included a bespoke product. We haven't received the product yet but the customer service was excellent.

Great customer service. Friendly and knowledgeable. I haven’t received the products yet so can’t comment.
Special mentions for Lily and William who were lovely to deal with and kept in touch and supported me with delivery arrangements.

The customer care was excellent by Lilly she returned all my missed calls and was very helpful, She tried her best to match the price I was quoted on another web site.

Had doors from this company before. The doors are really good quality and also the door furniture. Very helpful in the showroom and informative. The carpenter who hung my doors asked where we had them from, he was really impressed.

Absolutely atrocious standard of customer service that has taken weeks to resolve and lots of unnecessary wrangling to eventually get my money back.
I had 4 oak doors delivered on 2nd December. I inspected them all through the plastic wrapping as they were far too heavy for me to move or unwrap on my own as a petite 5’2” woman. They only allow 48hrs for the customer to inspect the doors and report any faults. I don’t consider this to be reasonable.
On fully unwrapping my doors ready for fitting 3 weeks later the joiner I was using found one of the doors to be heavily stained on both sides with a glue-like substance on one corner and along the side of the door. This could only have happened at the manufacturers since the door was still sealed in its plastic wrapping.
I called them immediately but there is no customer service number, just an email. I did as instructed by the sales team and emailed the photos of the damage and asked for a replacement.
Internal Doors initially refused to replace a door which was almost £100 because I didn’t report the damage within their requested 48hr window.
I was repeatedly told that the 48hr time frame is in their terms and conditions, despite the Consumer Act 2015 (which they’ve insisted on quoting me) having no timeframe cited. Their own terms and conditions include a full refund in the case of faulty goods. However, throughout my exchanges with them (a pleasant lady called Linda), they insisted that the door was damaged, not faulty, and reiterated that on more than one occasion. Apparently that’s a different thing and I could have supposedly damaged it myself onsite, staining it through sealed plastic!
This company have an obligation to provide a product which is fit for purpose. My door didn’t meet that criteria at all, but they refused to budge or take any responsibility until I threatened them with legal action.
They happily took my money but take no account of the fact it’s impossible to unwrap the doors single-handedly. If you’re in this situation, don’t bother! You don’t get a delivery date until well after ordering so it’s also impossible to arrange for delivery to coincide with fitting. In my area, the delivery company they use only deliver on a Saturday.
It’s been extremely stressful trying to get my money back. I was offered a 30% refund as a gesture of goodwill in the end, or a replacement that I would have had to wait for. Finally got my money back a few days ago after agreeing to amend my review on here.
Customer service is THE most important thing a company should pride itself on. This was so far removed from my experience, so hence will not EVER use this terrible company again.

N.B. I notice I’m not the only customer to have experienced this, so it’s not a one off. Much better companies out there with far superior products.

I found internal doors very unhelpful. I have three sealed and unopened doors but won’t accept an exchange.

Thanks Lilly great customer service today.

Door arrived un-packaged and damaged in two places. Photos were taken on the day of arrival and sent a couple of days later to Internal Doors, who would not help. There is no customer support available on the telephone. If you receive a damaged or faulty product, you're stuck with it with no support. BEWARE.