Lloydsbank Avis 

cowboys and indians
I tried telling HaliLoyd, lowlife bank company,i had no such subscribtion.
Do they take notice? no,some lovely staff,but many sound,like they are lost,or smoking, something.
They say its a standing order, or subcribtion,subscribtion to what,even when its not.
They wont stop taking fraudulant money this (money) going out,i had a guy from India,telling to unfreeze my card, by unticking the boxes,i can use my frozen card,untick the boxes,take it out the freezer,Loyds/Halifax care not) what happens,staff Blazay)the company Got) no back up,if you got millions,be very careful with these cowboys.
I CANT GIVE ANY GOOD REASON) to say join, Loyds bank.
Some staff great)others are old bags,trying not to deal with scammers)Security gone,you dont have none.
They do not want to know.
WARNING DO NOT TRUST) LOYDS BANK.
We are being taken over, by who?

I can say without hesitation that Lloyds Bank International is the most useless bank I have ever dealt with. Basic things repeatedly fail, systems are completely unreliable, and resolving even simple problems becomes practically impossible through their call centre. My experience has been consistently diabolical for years. It’s a bank account you cannot rely on at all.

Really helpful friendly staff .Went to the kingswood branch on Saturday we had a problem with our account that needed sorting.We didn’t have to wait and had a meeting with à lady called Jenny Flynn.In an age where customer service is deteriorating she was a complete exception.Very polite and friendly she explained things to us in a way we could understand sorted our problem in no time and was a real credit to her employers.

Absolute waste of time! Tried to get support re bank statement - waiting time 50mins first time & 20mins second time! Changing banks!

Worst bank service I have ever experienced.

Lloyd international is absolutely the worst experience I have had. Made an international transfer and without telling me they changed their sort code....to sort it out cost me time and money. When I complained they basically just ignored my complaint. AVOID this absolute shambles of a company

This company has an appalling record of dealing with customer instructions and despite accepting their own service is unacceptable will not compensate for their wrong doings

We visited our local Lloyds branch at Llanelli yesterday ,May 5th to reorganise our finances which needed doing because of the new financial year . My wife and I are both in our late 70’s and unable to cope with online transactions so our branch was very useful .
We were attended to by a lady member of staff by the name of Carol and can’t speak highly enough of her . She was extremely patient with us and guided us on our needs and wants . I can’t speak highly enough about her and suggest she’s an attribute to the staff numbers at our local Lloyds .
We left feeling relieved that Carol had simplified our transactions to our level of understanding.

I went into lloyds bank in Ely today as i was having trouble connecting to their banking app. I was assist
ed by a delightful lady by the name of Karisma who could not have been more patient and helpful.it was a pleasure to interreact with her. She is a credit to the bank.

Lloyds International, extremely slow processing for overseas transfers here's a catch "if they permit it"? I can see why they have such a poor level of customer service when you get a response like that. Banks in developing nations are alot better organised. It can take a week or more for an international transfer , yet Stanbic can do it in hours. Fraud department have nothing better to do but delay transferring funds. My wife had to show our WhatsApp conversations to prove what the funds were for. They are acting like they are doing us a favour they are not. You've just lost two long standing customers.

Utter rubbish service. They sent bankers cards to my old address even after we changed the address online. They closed our local branch so had to do everything online but even then couldn’t perform the simple task of changing address. Lloyds bank don’t deserve customers.we have decided to close all our accounts and move to Nationwide.

Terrible, lost my application details. Tried to be added as a trustee to a bank accounting waiting over 4 weeks, tried calling them and all they say do you have a reference when you applied. Sooner I leave the bank the better

In general I've had a reasonable service from Lloyds but recently I've had enormous problems renewing a fixed term deposit. The old deposit expired and I applied for a new one more than 3 weeks ago. I've telephoned regularly and been given misleading information at virtually every stage. It's been impossible to talk to the onboarding team who are dealing with my application. I'm just at the point of giving up and closing my account with them.

I have had an account with with LLOYDS BANK International for almost 20 years. I have had no complaints for all of that time. Till now. For the past few months I have been unable to log onto internet banking because the call back verification service is not working properly. I have had to call the phone bank numerous times, each time being told that the problem is mine and I need to follow a whole bunch of steps to try and resolve it. Which I have done and still nothing changes.
They have no other way to offer verification. I am unable to access my account and am also unable to do online purchases using my card as, you guessed it the callback verification is not working.

I called again today, Jan 27, 2026. This time I was told that the problem is my phone network. I cannot receive callbacks on my US nr's because I am not in the US. Funny it did not even work when I was in the US???
I am at my wits end. I hope someone higher than a phone bank agent( no offense meant) reads this review and actually tries to help. I am about done with this bank.

Internet service down since a day ago and not due back until end of day.

Staff were polite and friendly, especially Lisa. I needed to make a large withdrawal, process was explained and transaction carried out efficiently. Lisa went out of her way to help, and did what she said she was going to do.
A credit to Lloyds Durham Branch.

Initially it went all right.I had to open an account with them after moving to the UK many years ago.Customer service was friendly and banking was easy however they charged me 5 pounds monthly and that was over 15 yrs ago! At one point I went overdrawn by 86 pence and the telephone customer assistant said my penalty for this would be more than a 100 pounds!Luckily I could ask a face-to-face assistant and she told me there was no penalty.
My mother-in-law who has become a widow recently has been experiencing massive issues with her pension transferred from her late husband's account in the last 3 months leaving her with no money on the account.Luckily the family could help but imagine elderly/vulnerable people not being able to access their money??!!
Considering their charges they are not helpful or caring at all.

The staff in the Huntingdon branch, and in particular Tina Mason, went out of their way to sort out a very worrying fraud issue for me. Tina managed to completely solve the problem and was very reassuring. The person on the phone in the fraud department - whose name I didn't get, unfortunately, was also exceptionally efficient and helpful.

Rude, arrogant, and extremely incompetent. You'll find no bank like this!

Customers need to ensure they raise official complaints against this trashy organisation, by email, to create a paper trail; once a final reply has been received, refer Lloyds to the Financial Services Ombudsman, where you may be due compensation, as a result. It costs Lloyds £600 for each complaint a customer raises with the FSO, and any decision made by the FSO is legally-binding and any compensation order must be paid.