Lloydsbank Avis 

I feel very sorry for spending so much time to open an account at Lloyds International. How can such a bank survive? You better avoid.

It took a few weeks to open an account. Finally I received a welcome letter with my account numbers. But a few days later, I was told there was a ‘minor error’ in the account numbers. How can that happen?! Was the letter hand-typed?

When I transfer money from my UK bank using the sort code and account numbers provided, I was charged 2% or 2.5% as fees. This is ridiculous. Then I was told I could use the IBAN which is no fee. This is a trap!!!

I thought they offer stock trading services and asked them by email. They misleadingly referred me to their UK based service which I then find out it’s NOT offshore. There is no stock trading services at Lloyds International but their staff were trained to mislead their clients. The related banking authority should look into this practice.

The only product available now is Fixed Deposit. Surprisingly, a brand new application was required. I had to fill in all the information and I have already submitted a few weeks ago. For a joint account, I have to fill in two applications from scratch. Now I have been waiting for s Six days and it is still pending. With no exception in my tenth of years of experience, fixed deposit can be completed instantly online or at the counter.

I found customer service helpful whenever I spoke to them and for the narrow services on offer I found them fine. Their online service is a bit clunky but it works which is what matters, though you do need to make sure you can recieve calls to get a security code when logging on.

The poor aspects are it doesn't seem very integrated with the rest of Lloyds banking group. There's no wider access to products and services resulting from being a customer of Lloyds International.

What was disappointing and which annoyed me was getting a message just before a fixed deposit matured telling me they had lost their licence for my country of tax residence leaving me scrabbling around to get a new account somewhere else. Maybe it was a decision out of the blue but I am guessing a decision to abandon a market by not renewing a licence isn't a spur of the moment decision and so they could have given their customers there some warning.

Their customer service app has no continuity of agent, and if it’s too hard they flick you back to the bot. I was contacted by their Fraud team about suspect transactions and was made to feel like I was comitting a crime. I’m opening a Santander account, and moving all my direct debits, transactions, etc to Santander or use Wise and Revolut. Lloyds sounds good on paper, but the people staffing and ‘delivering’ their customer service are derailing the bank’s business. When I challenged the unbelievable mix of bot and CS Agent messages and shoddy replies I was served with an auto response for ‘fraud’ or ‘dispute’ which needed discussion, I was flicked to the auto ‘complaint specialist’ on the app who never responded or answered my questions.

I require Lloyds Lloyds Bank International to respond to emails. Do they do that? Four days have passed & it would seem not. There really is nothing premier about Lloyds Banking International Premier Account.

Lloyds International Banking - Foreign Currency Account. When trying to sign in to your account, and after entering your memorable data, you then HAVE TO receive a phone call with a lady giving you a code. However, it appears it has never occured to this bank that some people are not always in range of a phone signal. I work offshore and rarely get a phone signal so therefore I CANNOT ACCESS MY OWN ACCOUNT!!! As much as I complained they still do not offer any another means of receiving codes eg: Authenticator, E-Mail or even Whatsapp. Nope, they could not care less that you cannot access your own account. PS: neither can you contact them by e-mail...just bloody phone numbers. Crap security system they have...archaic.

Completely unreliable account. Completely unreliable app. through the years! Completely unreliable customer service throught years of suffering !! Worst ever in my life experience! This account or going back to Stone Age ? Better Stone Age ! Shameful!

My account gets blocked every other time I try to access though the internet for no reason and requires me to call in to reset everything. This is complicated by the fact that they do not work 24/7 so if you are locked out of your account after they go home you are fubar until the following work day. I have complained about this many times and always get the same response "please clear your cookies", which of course never works.

In summary: one ends up paying a fee to use the ATM card, a currency conversion fee (both over 2.5%) and a fee if one falls below the minimum balance for an account that allows trouble free user access once every three or four attempts - the failures requiring a call in and subsequent sitting around for 20-30 minutes while the issue is resolved.

It did not used to be like this. I don't know what changed in the past 12 months but whatever they have done to the system needs to be undone because it has ruined the online banking experience.

AND, the Android app is atrocious. It crashed my phone OS every time I tried to open it or sign in. I had to remove it after a week of trying different fixes.

They deserve zero marks. The associates team is not responsive and takes forever to provide simple bank statements.

They only reach out to you when they are renewing your investments.

Lloyds Bank International is impossible to deal with. They use old, outdated technology to authenticate your details (who uses non encrypted SMS for important documents these days?) long delays in replying to e mails and want too much sensitive personal information from you. I’ve been trying to open an International bank account for over a month now and I’m an existing Lloyds customer.

A truly appalling onboarding service…

I applied for an account over a month ago. It's still not open.

Impossible to deal with. They block your card and internet banking repeatedly for no reason and when you call to get it unblocked you get passed from person to person, asked a load of inane questions, get cut off, have to wait in an endless queue to reconnect and get no hint of apology. Do not bank with these people, they have no concept of customer service.

In past week I couldn't use my debit card to pay for my shopping coz lloyds had tech issues & again ... now can't sort my bills & payments coz yet again lloyds tech issues means I can't log on to their bank app!

Get it sorted or I'll be changing banks!

Very very very poor service, they closed my sons’s account and I could not get any of my questions answered,
They sent a letter , in that letter says and I quote“if you’d like to talk to us about anything in this letter, please call us on the number below” in which I did call to ask why my son’s account being closed and I was told an internal investigation done and they decided to close it, no answers at all ,
I asked them then why you are telling us to call if we have any questions to ask? Is it misrepresentation?in which she answered no it’s not, and she threatened to hang up and not to talk to me , her name is Fionna or sionna from operations managers team , the number is 03456099278, imagine this is the operations manager who is threatening a customer, can you believe it 🙄

To be honest if they have below zero I would’ve given them that

I moved from the UK and needed an international bank account which I could use both in the UK and abroad. Having been a customer of the Halifax for over 40 years I thought using a bank in the same group would be good idea.
My experience in opening, trying to use and now closing in pure frustration has been horrendous. They are simply not familiar or equipped to deal any transaction outside the UK despite calling themselves an international account.
They demand postcodes for countries which do not have them, staff were unfamiliar with how to dial international numbers so verification was long and ardous. They won't use couriers to post debit cards or activation codes ,then request a UK correspondence address but keep sending to the original address abroad where it does not arrive. My formal complaint has been dismissed basically with a nothing we can do so I am now closing the account.

When I opened a Lloyds International account, I was planning to move abroad. Unfortunately, those plans fell through, and I ended up being charged a fee of £15 (£7.50/month) for maintaining the account. Since the account was inactive, I did not monitor it closely. Eventually, I received a statement for £15, which I paid immediately before closing the account.

However, I was shocked to find that Lloyds reported the two months of £7.50 charges to Experian as “missed payments “which severely impacted my credit score. This is both unfair and unreasonable. When I contacted your customer service to resolve this issue, I was told to wait for the credit report to update, as there was "nothing they could do."

It is unacceptable for Lloyds to damage someone's credit score over £15 on an inactive account. I urge you to review this matter, correct the error, and ensure no one else experiences similar treatment.

Was trying to make additional payment to my loan account but kept getting error massages. I called the helpline and spoke to Lucy who resolved my issue. What I really liked was at 70 I struggle with technology but she was an angel with patience of a saint. Thank you Lucy and lloyds excellent service

Lloyds bank took £20.000 out of my account and paid to someone. I didn’t approve. I am going to the police and the press unless they pay me back. Utter scandal.

I had to contact the bank re what I thought was, at first, a scam. I spoke with Sufyan, so impressed he was very helpful, very polite, patient and above all else very efficient. Being somewhat nervous of what the outcome could be he put me at ease, explained what was to be done, how it was going to be done. I cannot praise him enough.

I payed £7 for Lloyds travel before leaving UK to USA so that I’d be able to use my card abroad. Even with that my card got blocked for online transactions, I could not use it for Uber rides, food shopping online or Uber eats. Twice I was stranded with kids with Uber rides being declined and could not get food from shops or restaurants online. I called them after 4days of wondering why my card was not working and they told me it had been blocked for online transactions and they were lifting up the ban. My card then worked for rides only but not food restaurants or supermarkets online shopping while for other people I was with Barclays worked perfectly well. Please don’t waste your £7 for abroad travel there is a lot other cards that are better.

Awful. I spent a few hours applying for an International account. About 4 days later I got an email saying I'd receive a text with steps on ID verification. I use Bitdefender and it said unsafe site! I continued as I knew it was Lloyds. The process took about 30 minutes because the photo kept getting rejected. 4 days later I called to see what was happening with my application. After 10 mins on the phone the support person cut me off.
I then emailed them to see how my application was progressing. The following day I got an email (it wasn't a reply to my email - it seemed they had no record of that) saying they hadn't heard from me and would cancel my application. I called them and spoke to a nice person who said I'd have to wait 10 mins which I did. Thy had no record of my ID verification so would send me a new link. I took a screenshot so have proof that it went through

After that alarm bells went off for me so I came to Trust Pilot and saw the horrendous reviews. I'm going to stay well clear of them. Also the phone number listed on their email cames up as suspected fraud. I informed them of this and they now seem to have fixed that. Another reason to stay away from them is I think their cybersecurity is weak.
I'm grateful sites like TrustPilot exist