Invigor Medical Avis 1 784

Angelo was very helpful and knowledgeable. He went out of his way to resolve my issue.

I am extremely frustrated with Invigor Medical. I purchased a 3-month prescription. My prescription was filled on 7/23; I was told I would receive the order in 7-10 days. On day 13 I chatted and said that I still haven't received my order and was told it could take up to 14 days. On day 14, I did another online chat and was told that the company switched pharmacies, that it could take up to 3 weeks, and the customer service rep would email me an update. It's now day 23, and I've received no update. I called, and it went straight to voice mail. I tried to do another online chat, but no one answered my questions. I'm about ready to report the company to the Better Business Bureau! I've never dealt with worse customer service in my life!!

He can not help me to fix my problem, but give me the information to go with the right people who can help me, not because dont want to help, just because wasnt the right department

I received excellent customer service from Enzo. He provided good information and answered every question I had.

Enzo was so helpful!! thanks Enzo, appreciate your time and patience

Everything has been handled well with my order. I had questions about my prescription. I was promptly connected with Enzo who answered my questions.

Very professional staff, caring and willing to answer questions. Who doesn't like that treatment

The rep I chatted with was very quick and answered my question. His name was Angelo.

Angelo was helpful, pleasant and very knowledgeable! He knows the definition of excellent customer service

So far so good.. questions have been answered and Enzo was very helpful.

Ezno was quick and professional, helped with everything and answered all the questions

Very nice and hope to get this matter resolved .Angelo is amazing!!
Excellent service!

Angelo was prompt .

Angelo carefully explained my semaglutide dosing regimen and also addressed the syringes missing from my shipment. He was great.

I got the answer to my question, quickly and happy for that

Angelo was responsive and helpful. Good communication and service

Advertised (and confirmed via email) that:
from order to delivery would be 7-14 days. FALSE

I would be contacted by DOCTOR within 3 days. FALSE It was longer than 3 days and it wasn’t a doctor. They didn’t even identify themselves as either a Nurse Practitioner or a Physician’s Assistant.

In a chat with Camille, I asked when I could expect delivery, she could not tell me. She kept sending me canned responses. I asked if my order could be expedited and was told no.

Bottom line, poor communication and did not notify that they were running behind due to a higher than expected volume of orders.

Excuses given:
* higher than expected volume
* changed providers
* area hit by hurricane

Notifying customers of the issues before they are reaching out to ask about the delay would have allayed concerns.

I was told that I would receive an email from the pharmacy when it shipped. FALSE. I did receive the pkg today, but received no notification. Since this medication required refrigeration, and the temperatures have been really high, the medication could have gone bad had I not been home to bring it inside. Also, I received a 3 month supply (as ordered), but did NOT receive enough disposable syringes. I hope that the one vial of medication that I received will be enough.