Invitation Homes Avis 

My experience with Invitation has been a nightmare thus far. I am just a little over 30 days in and what an experience this has been. I do want to recognize Ms. Shirley, Marcus, and Erin from the Atlanta team. They were bright spots for me. So far I am not pleased with the condition, lack of upkeep, and response to things that were existing at move-in. I do want to thank Ms. Shirley, Erin, Marcus, and King for being great and very helpful and trying to help me.

We’ve currently been with invitation homes for six years. We first moved in to Burleson, Texas rent was 2050 a month. Five years later rent is 3200 is what they’re requesting. They are driving the prices so rapidly that we cannot ever keep up with our rent. We make $14,000 a month income, in between company expenses and housing with invitation homes price hikes, we can barely survive. Every year they come up with at least a $300 more charge. Let’s not forget about all the other little charges for smart home fee and all the other stuff that comes along with owning an invitation home. Let’s talk about the maintenance department and Addison office in Texas. You literally cannot contact these people. If you have issues with your bill or need to talk to anyone at the main office in Addison, just save your breath. I’ve been trying to contact them for two months. We’ve even drove over there and the building is locked. The windows are tenant. You cannot see what’s inside. But they have no problem raising your rent, but they will ignore you. Good luck calling the one 800 numbers. You always get routed to India can’t understand any of them not saying that to be racist. It’s a fact. We just can’t be left alone by invitation. Holmes with the rent being raised constantly to where it’s unlivable. There should be laws against this.

If I could give ZERO stars ... This home had so much potential in an excellent neighborhood. First, I cleaned the home once moved in ... to my standards. Hired Terminix based on their recommendation and discount immediately as there were signs of infestation in the gargage. I knew more about pool service then what the pool service did who was a rip off that I paid for every month. Monthly charges for replacement air filters ... I may have received 4-5 in a year. The kitchen sink sang a high pitched, ear piercing song every time you used it that they would not replace. Don't get me started about the black sludge that found it's way into my new washer and backed up into the kitchen sink, srained clothes and linen but could not be duplicated when their tech came out ... I should have the sludge still in my washer tested. There were no exhaust fans in either bathroom .... in Florida!! So let's talk about the 5 weeks in the middle of Florida summer I spent with no air conditioning, slept on the back porch as they dragged their feet to fix. The issue ... power lines rubbed raw by a tree the neighbors have complained about for years. The tree limbs that FPL took down were scorched ... SCORCHED. I'm sure I would have been held responsible for a fire! Now the move out inspection, what a joke!! They had the audacity to say I left the home with an infestation. ARE YOU KIDDING ME!! I paid Terminix for a whole year on their recommendation to ensure I did not have pests! Then they took $230 from my deposit for "pressure washing" due to dirt accumulation on the house. Again, ARE YOU KIDDING ME!! I treated that home like it was my own, breaking myself in the yard every weekend. I feel bad for the home itself which will never be treated with as much love and respect as I gave it. I feel bad for the neighbors to the left who are amazing and were such a joy to have as neighbors. The neighbors to the right will cause a constant rotation of rentees... to Invitation Homes delight. I loved that house and the neighborhood. I showed respect and constant upkeep only to lose $500 from my deposit that they held hostage unless I agreed with their decision. Once I received my check in the mail, guess what ... their survey had expired for me to tell them what I thought. Stay away from this organization. They are ruthless, unprofessional, and uncaring.

I had a plumbing issue that was handled very quickly and efficiently. The service was done right snd my issue has been resolved.

DO NOT RENT!!! 738 Brighton Ln. Garland, TX 75043. You will be very disappointed. The home has foundation problems. The windows are so old, and the air seeps out every which way you can imagine. Winter months light bill maybe $150.00 due to poor house maintenance your light bill will be $600 in the summer months. The roof is falling, the fence is rotting and falling apart. There are cracks throughout the entire house. This leasing company is horrible. They take your money you can NEVER get a hold of anyone with authority. Every time you call you must speak to a call rep that barley speaks English. When it comes to repairs on the home, they send out 3rd party contractors to put bandages on major issues. Every single 3rd party contractor that came to the house stated that the leasing company "Invitation Homes," are cheap and my repairs are just that. The front bathroom is filled with mold. They take your money and the repairs are subpar at best. I have chosen to leave the home due to improper treatment as well as the decline of the home. They will just go in and paint and make it look pretty, only to scam another family to move into a home that has mold and foundation issues. They knew that the home has foundation issues and neglected the home as you can see where the walls are breaking apart with the mesh behind the paint. Again just proof of the subpar repairs. I would give this company no stars if I could as I feel like they are just a money hungry company and don't truly care about the tennants and the conditions they provide to live in.

My story is just one of thousands of similar experiences: add-on fees, bogus charges levied against security deposits, poor living conditions, and no real recourse for renters. Even after losing a recent FTC class action lawsuit, this company continues its fraudulent practices, relying on renters being too busy or powerless to challenge them.
Don't be fooled by their social media response- they'll "look into it" to save face on social media and then do nothing about it.

All thanks to Miss. Shirley I can sleep better and have a peace of mind. My December rent has been lost and it's been a nightmare from hell with calls, emails, letters, you name I went through it. Not accepting my rent which caused me to pay hundreds of dollars in late fees and when using FedEx to make sure payment arrived safely and records for tracking.
It's not resolved but I can now send in my rent payment without it being rejected.
Thank you Miss Shirley for having a heart. May God continue to bless you and your family 🙏🏽

Shirley was such a help. I had been calling Invitation homes with my problem since the 3rd of the month. No one was able to help me. I sent emails and got no response. I was very frustrated and cold not understand why no one was skilled enough with something as simple as pay my rent. Ms. Shirley called me and OH MY! Talk about a ray of sunshine. She patiently walked me through how to pay in the new portal and stayed on the line until I was able to put it in my favorites so that I don’t have this issue again. She was a breath of fresh air. She truly is an asset to your company. She should be a trainer to all the previous calls I made. She definitely raised the bar. I am just one person that she did not know. So I’m sure she delivers the same to all others that she comes in contact with. Do what ever you have to do to keep her on your team because she is a “keeper”!!!

rarely leave reviews, but I feel compelled to share my experience with Invitation Homes.

I have been a resident since November 2025 and, while I genuinely love my home and the neighborhood, the lack of communication from management has been extremely disappointing and frustrating.

For weeks, I have been trying to get assistance regarding billing concerns. I have sent multiple emails to various representatives, including Tracy Ann Lecky and Anna Williams throughout May and June 2026, and have received little to no response. I have also made phone calls and sent follow-up emails, yet my concerns continue to go unanswered.

As a single mother, I am not asking for anything unreasonable. I simply want communication and guidance regarding my account. A quick email or phone call acknowledging my concerns would go a long way. Instead, I often feel completely ignored and left without answers.

What is most frustrating is that I have received automated notices regarding balances due, but when I try to get clarification or assistance from an actual person, I cannot seem to get a response. I have even had to reach out to a manager who helped me during my move-in process, despite the issue not being within her department. She was kind and helpful, which only highlighted the lack of support I have received elsewhere.

My maintenance and billing concerns have been ongoing, and as of June 9, 2026, I am still waiting for responses to emails that were sent days and even weeks ago.

Invitation Homes has beautiful properties, but communication and customer service from leadership need significant improvement. Tenants deserve timely responses, especially when they are actively trying to resolve issues and remain in good standing. I hope this feedback encourages meaningful changes for current and future residents.

Invitation homes has been excellent to my family. Any maintenance issues they are on top of it. I’m very satisfied customer

Fee's are high, but they take great care to fix things right

This is the company of most disappointing experience I’ve ever had with a rental company! Don’t expect any privacy, they will watch you every day, if you ever get a problem with a neighbor, you will be the one liable and asked to leave the house. People that have no moral ethics, no respect! DO NOT RECOMMEND! RUN FROM THEM!

The technician greeted us with a smile, listened carefully to our concerns, and took the time to explain what needed to be done. Throughout the visit, he was respectful of our home, professional, and genuinely kind. It was clear that he cared about providing great service, and that level of friendliness and communication made the experience especially positive for our family.

Imposed charges and corrective actions for pre-existing conditions of property (prior to move-in date). Notified almost at end of business day Friday, and required a corrective action/communication of its resolve within 5 business days. Called customer service to express challenges and the interaction was unprofessional (patronizing and distracting background noise).

Everyone that I know that rent from invitation homes is having problems with the overcharging they say they're smart houses I don't see anything smart about these houses. Stop overcharging people for fees that is not there responsibilities it is for the owner of the property to take care of those responsibilities not the tenants not the renter understand that renter not buyer this is why you all are getting sued right now because the actions that you are taking with your tenants that doesn't apply to them I am one of them and I will never rent from you all again

This company is the worst and I mean the worst rental company ever. When I moved in the deck was rotted through in a few spots. My deck was taken apart about a month ago. The debris is still sitting in my backyard. It’s taking this long to get a response about the debris removal. Also no one can tell me when or if it will be rebuilt. I emailed the customer service rep called and escalated the problem repeatedly. Seems like they have no interest in doing anything except collecting payment. Not to mention the numerous broken or poorly repaired things in the house.
1/10 I do NOT recommend.

The worst company ever—they provide no support to tenants. The rent is outrageously expensive; the contract states one amount, but when it comes time to pay, it’s never that figure.

Great contractor DMS! This is the best contractor they sent. He was professional didn't do a half job. He fixed it right like I owned the property.

Service was done by knowledgeable technician and in a timely manner with no problems. Have had no problems with IH going on 4 years now. Always have my issues addressed with no confusion. Technicians have been respectful so far and the office personnel have been great too

Another crazy Invitation Homes maintenance nightmare. I was just here in April. Here i am again. Hot water heater went out overnight and water leaked out to the street. To make a long story short...a quote was submitted for remediation of the area where the water went into the drywall. Almost 48 hours later, nothing from Invitation Homes. I had to call to get this issue elevated. 5 days no hot water! This is getting beyond ridiculous!

He came with a smile and assisted well. He didn’t hesitate to get the job done. And he completed his task in an organized and professional manner.