Invitation Homes Avis 

Update 9/21: Invitation Homes has now provided the calculation used for my water credit, and the methodology is seriously concerning. Instead of using my normal pre-issue billing history as the baseline, the calculation uses an average that includes the very period of elevated bills being disputed. That necessarily raises the “normal” benchmark and reduces the calculated overage.

I also spoke with the property manager today and found the way I was spoken to completely unacceptable. I was talked over, spoken to aggressively, and essentially told to be quiet and let him speak. He also blatantly misrepresented what he told me on 8/17 and that in itself is incredibly alarming.

I was then told that a director was in a meeting and would call me back once he was out. It has now been more than two hours, and I am still waiting.

I have spent months trying to resolve this through the proper channels. At this point, I am no longer interested in repeated promises of callbacks or explanations that do not address the actual issue. I want the calculation corrected, the continued elevated billing addressed, and this matter resolved professionally.

Update 9/18: Invitation Homes responded by sending me my complete resident ledger, containing every transaction associated with my tenancy. While I appreciate having the additional documentation, sending an entire ledger does not answer the question I asked.
The ledger confirms that the $250.35 credit was for the high water bill, but it does not explain how that amount was calculated. I requested that calculation in writing on September 16 and, as of today, have received no response.
I am simply asking Invitation Homes to explain how they arrived at $250.35.

I am still trying to get a clear resolution regarding the water-billing credit I have been discussing with Invitation Homes.
On August 17, I spoke with an Invitation Homes representative regarding elevated water charges covering approximately August 2025 through March 2026. I was told that the issue had been resolved and that he only needed to calculate the credit and apply it to my account. I was specifically told that I would receive a follow-up that same day.
Today is September 10. I have received no follow-up, no explanation of the calculation, and no written confirmation of the amount of the water credit despite my subsequent attempts to obtain an update.
I have now discovered a $250.35 credit on my account labeled only “Concession - Other.” There is absolutely nothing identifying this as a water-billing credit, and no one from Invitation Homes has contacted me to explain what this credit represents.
If the $250.35 is intended to be the water credit, I am requesting written confirmation and an itemized calculation showing exactly how Invitation Homes arrived at that amount. The water issue spans approximately August 2025 through March 2026—roughly eight months of elevated charges—so simply posting a $250.35 “Concession - Other” with no explanation does not allow me to determine whether the amount accurately reflects the overcharges during that period.
Please provide the original and corrected water charges for each affected billing period and the amount of credit attributed to each month. If the $250.35 concession is unrelated to the water issue, please explain what it represents and provide the status and amount of the actual water credit.
After waiting since August 17 for something I was told had already been resolved, I should not have to discover an unexplained credit on my account and then guess whether it is the adjustment I was promised. I am simply asking Invitation Homes to provide a clear accounting of what I was charged, what was corrected, and how the credit was calculated.
That's the one I'd post. It's firm without giving them an opening to dismiss it as a rant. And the strongest part is that you're not even accusing them of calculating the $250.35 incorrectly yet. You're saying, essentially, “I can't possibly know whether it's correct because you haven't told me what it is or shown me the calculation.”

I have been trying to get in touch with someone there at the local office to resolve rent issues and no one has responded. Left emails, always leaving messages with call center staff, I need someone to prioritize my case.

DO NOT rent from this company - we leased a home for 6 and a half years - both my husband and I lost our jobs so we needed to move out 4 months shy of the end of our lease and we are being charge for that - they used our security deposit for all at the repairs that they should have been responsible for after 6+ years of normal wear and tear! We CAN NOT pay $4500 for early lease termination! They have gone in and redone the flooring and replaced all the appliances- why not do that when we were there! We requested a simple carpet cleaning after 5 years and was told that it was our responsibility! This company is not a good company to deal with. There were also squirrels in our attic getting in by a hole in the house and again we were told it was our responsibility- yes it would be if we were owners and NOT renters!!! Use any company other than Invitation Homes!!

Hello Trust Pilot!
I gave one star because .......
I keep having bad rental experiences with INVITATION HOMES.
First off this is not an unprompted review. These are true and accurate accounts.
I am a current tenant with INVITATION HOMES.
Recently i received a notice of abandonment letter ,at the residence that i lease from them.
I was never contacted by email,phone ,or text by an agent, prior to the letter being posted.
The following day ,i received another notice,stating notification of payment returning my current rent payment.
I paid the rent on time ,matter of fact,early, and haven't moved out......
So ,as you know, i was totally surprised.
Naturally i reached out to them,to sort ,the matters,to avoid any further issues.
Upon speaking to an employee,i was told that i owe fees for utilities that are supposed to be included in the rent payment, that's when he changed up, and said i missed a monthly payment 2 months prior. Mind you, i have paid twice ,since that time they said.
Anyway, after careful investigation of my payments, i found that there are no monthly rent payments missed.
This means there was a processing payment error ,on behalf of INVITATION HOMES.
The payment they returned ,now makes it look like i owe , because they didn't accept it,citing unpaid rent.
I wanna be fair to them ,give them the benefit of doubt, unlike they did me, and just say you made a clerical error. People make mistakes.
Unfortunately, when i tracked the money orders ,used to pay the rent, they said i didn't give them, i found the that they were received and cashed. This is where dishonest practices have taken place i believe.
Now i have to spend more money to resolve this issue , if they don't admit error.
INVITATION HOMES PLEASE LOOK AT IT PROM MY PROSPECTIVE. I PAY WHAT WE AGREED IN THE LEASE,ONLY TO HAVE MY RENT PAYMENT IMPROPERLY PROCESSED. PLEASE AVOID WASTING TIME DELIVERING NOTICES OVER FALSE CLAIMS , THAT COULD HAVE BEEN USED TO GET THE JOB DONE RIGHT. I STILL RENT FROM YOUR COMPANY DISPITE THE HORRIBLE REVIEWS AND BAD REPUTATION INVITATION HOMES HAS CURRENTLY , IN THE PAST, WITH ITS TENANTS, IN MANY DIFFERENT STATES.
PLEASE TAKE THIS AS CONSTRUCTIVE FEEDBACK ,INSTEAD OF BACKLASH OR A BAD REVIEW . I WANNA BELIEVE THERE IS NO INTENTIONAL EFFORT TO DEFRAUD ANY TENANTS RENTING FROM INVITATION HOMES.
44.4 MILLION IN SETTLEMENTS JUST SEEMS WRONG. THIS IS PUBLIC INFORMATION.
IM JUST LEASING A HOME FROM THEM , NOT TRYING TO BE FINANCIALLY TRAUMATIZED BY MY LANDLORD.
SADLY LIKE ALL THE OTHER VICTIMS, I'M GOING TO THE FTC AND COURTS TO REMEDY AN OBVIOUS ERROR ON THE BEHALF OF INVITATION HOMES....I hope this post reaches those necessary @ INVITATION HOMES ,who can create changes that will bring positive change in the future.

This business neglected mold growing from initial move in inspection. They also did not have the lawn up to HOA approval before move in nor planned to. This business will pawn off home neglect to renters. It is in your best interest to take multiple pictures before signing a lease with them for legal purposes.

One of several unresolved issues with Invitation Homes in Boca Raton, FL

The home was advertised as having a family room, but after moving in, I discovered it had no air-conditioning vent. When I reported the issue, I was told it was a “sunroom” and should simply remain closed. I provided Invitation Homes with its own advertisement identifying the space as a family room, but was then told I had accepted the property “as is.”

I never imagined a tenant would be expected to hire a professional inspector to determine whether every advertised room had adequate air conditioning. We are paying for square footage approximately 300 sq ft that is not reasonably livable, not even for storage.

My daughter suffers from asthma, and the room regularly reaches over 90°F. To keep it between 80°F and 83°F, the unit must run 24/7 at 70°F, and portable fan contributing to an extremely high electric bill, over $400 monthly.

Several contractors confirmed that a split-unit air conditioner is necessary, at an estimated cost of $1,800. Invitation Homes has denied the request repeatedly, stating that the existing system operates properly. That was never the issue. The concern is whether it is properly sized for an approximately 1,800-square-foot home. The existing unit was designed for approximately 1,500 square feet, and the added strain could eventually require a much more expensive replacement.
When I explained my daughter’s asthma and the need to maintain a safe temperature, Invitation Homes said they understood but still refused to approve the split unit. To me, that response demonstrates a serious lack of compassion, accountability, and integrity.

Based on my experience, I strongly advise anyone considering renting from Invitation Homes to research thoroughly, document the property’s condition before moving in, carefully review all fees and insurance requirements, and proceed with caution. Invitation Homes is not an honest company, borderline unethical.

9/14/26 Reply to Invitation Homes: I have not received any messages in my inbox or otherwise. Please let me know what inbox you are referring to.

reading all the complaint I'm kinder scared to move forward with my application,,, i READ more bad review then good , and i understand things happen but DANGGGGG

I moved in on Friday and I've had a horrible experience. They told my home was move-in ready and it wasn't. My carpet has stains and is 3 different colors throughout the house. My leasing agent Sheldon was rude and unprofessional as well as his manager Michael Childers. Michael said you if you move in we aren't replacing the carpet because you have furniture. I asked him where I suppose yo go or put my furniture and he said the garage. Oh and by the way we aren't paying for your furniture to be moved from the garage back in the house. This company is extremely unprofessional and I will never rent from them again.

Good very quick process

Don’t expect any more than the bare minimum from these people.

Very disappointing move-out experience with Invitation Homes. After I moved out, they deducted $751.95 from my security deposit for the following:

• Pool/spa “green to clean” service: $225.98
• Damaged window coverings/blinds: $101.80
• Sewer charges: $153.76
• Water charges: $151.58
• Trash charges: $70.25
• Stormwater charges: $28.68
• Service fees: $19.90

Total deducted: $751.95

I believe these charges are unfair and unnecessary. I replaced the blinds myself and have the receipt and proof. I was also already charged for water, sewer, trash, and stormwater with my final rent, but these charges appeared again on my move-out statement.

I also paid a pool-maintenance fee every month. During the final three visits, the pool technician sent by Invitation Homes was not doing the job properly. Now I am being charged an additional $225.98 for “green to clean,” even though the pool’s condition was not caused by me. I have pictures, receipts, payment records, and other evidence supporting everything.

Tenants should carefully review their final statements because Invitation Homes may add questionable charges after move-out. I have formally disputed these deductions and requested a corrected statement and adjusted security-deposit refund. I will update this review if Invitation Homes handles the matter fairly.

IH has moved into a monumental position I have not seen in decades! I am the the breathing rendition of pessimism, I’ve spent nearly 20 years trustless in nearly every business venture in existence. Too many companies are about investor returns caring nothing for consumer satisfaction. I have lived within the horror stories and crashed middle management holding companies like this hostage. It seems those types of entities have been sent off to their pastures of fall to lay amongst the other rotten vegetation and IH has personally grabbed their boot straps and risen their heads to meet the needs of the people for a diamond clustered titanium change in service respect and thoroughness of satisfaction I thought was lost decades ago. All my years I propped upIH as an equitable solution across my beloved nation to friends, family & acquaintances because of significant price structuring as well as quick and satisfying resolutions to common situations in renting. Recently I have seen this golden uptick in keeping and maintaining balanced pricing with a thorough and warm assistance in rectifying concerns with remarkable employees and professional vendors keeping lifestyles, professions and resolve at the utmost importance in their very new structure of customer satisfaction. I am overjoyed and thankful this new position has materialized and flourished through the current state of affairs and economy! Thank You!

I have not had any negative issues with invitation homes anytime I've called them to ask a question or a concern they immediately took care of it. it's hard to find a company that actually cares about their tenants

Our original lease was taken over by invitation homes a few years ago and we have been very happy with how they have taken care of request we have had. It’s been super easy to report an issue using their maintenance app and we always get a response quickly. Customer communication has been A+ for us.
Also the technicians that have come out have been very professional and detailed.
Today we had an annual ProCare visit and George did a great job. Walked through everything with me and explained everything as we went along. He was very thorough and professional. Even came to the door with his booties already on. I appreciate that very much!

Once again, Invitation homes show their integrity and commitment to happy tenants. We had a couple of work requests to put in, without question they provided the approval. set up the contacts and the contractor Leo finished the work today did a phenomenal job. We are very happy with Invitation homes. We have been renting this home for seven years and we will shortly be happy to add another two years to the length of our lease. when they see a need to service something on a property they dont question it they just make it happen I’m very very grateful for what they do for us.

I wish I could rate zero stars. This company is a scam. Do not give them your money.

Refused to fix matenience issues for over a year. Left the house without safe drinking water for seven months. Tried to blackmail us into staying. Would not fix or refund things unless we signed a new lease.

20806 N. 31st dr. Phoenix Arizona
Invitation homes has rented this property to a group home. The neighbors are sick and tired of it. They park up and down the street. They park in front of fire hydrants. I had no idea you can run a commercial business out of a rental house. UPDATE 9/11/26. THE GROUP HOME PEOPLE ARE NOW CUTTING WALLS OUT OF THIS HOUSE. THEY ARE CONVERTING THE LIVING ROOM INTO MORE BEDROOMS. THEY ARE MODIFYING THE ELECTRICAL ON THE HOUSE ALSO. THESE WALL STREET LANDLORDS ARE RUINING AN OTHERWISE QUITE NEIGHBORHOODS WITH THIS NONSENSE. THEY DO NOTHING AND WILL MOST LIKELY CONTINUE TO LET THIS HAPPEN.

The leasing process was easy, and the team was great—everyone was very friendly and helpful—but it takes them a long time to resolve issues for tenants; in my specific case, the problem was with the air conditioning.

Alfredo did amazing work.