Invitation Homes Avis 

If there was an opportunity to give negative stars I would.
Anyone with a pulse please look at the responses sent to each review left on google. They are all 100% AI.
Be advised this company has had several class action lawsuits, including those for hidden and/or predatory fees and even more still pending. Don't believe me? Google: "Invitation Homes Lawsuit".
There are only decoys working in the Phoenix office. I am on my 11th+ phone call and email communication to remove a $12 incorrect charge off my bill.
There is ZERO accountability from Invitation homes locally, and if you ever encounter a problem I feel very sorry for you as you will be fed robotic company policy and led through never-ending loops of ignorant customer service agents in 15 different states working from home who have no access to your account to assist you.
You will be fed some form of lip service and shuffled away, hoping that you simply 'forget' about whatever issue it was you called for.
The poorly trained employees (I wish I could be absolutely horrible at my job and still get paid) are nothing more than patsy's and one hand certainly does not wash the other.
If you are a person who is employed or has a family/responsibilities to take of, I pray for you as it is a full time job in itself staying up on the crooked practices and billing of Invitation Homes.
Ask yourself: "Do I want to do business with a company that was recently sanctioned by the FTC?" (In case you are unaware, the Federal Trade Commission investigates violations of antitrust and consumer protection laws.)
My answer would have been "Absolutely not", but alas I am forcibly and unhappily stuck in my lease with one of the worst companies in America.

Do not ever rent from this company! They will put complete BS charges on your account for simple maintenance repairs even if the reason for the repairs were not caused by you. We were charged $1,175 for window/screen repairs since some screens had holes in them and multiple windows leaked water inside whenever it rained. They sent someone out to make the repairs and all they did was replace 2 screens. No repairs were done on any of the windows, and they still claimed that we were responsible for the full amount of the charges. Not to mention that getting ahold of anyone to dispute the charge or even for an explanation of the charge was absolutely impossible. This company is an absolute joke. Stay as far away from them as possible.

I’m writing to formally express my disappointment with how the HVAC issue at our rental residence was handled on 7/3/26.

The A/C technician sent from AC Doctors appeared to be inexperienced. Per Jacob S., (the technician), he has ‘been in the business for 2 years’. Unfortunately, instead of resolving the issue, Jacob caused additional damage that left us without central air for 3–4 days. As you know, we are in the Phoenix area, where temperatures are extreme and a functioning A/C is not optional — it’s a necessity.

Your team offered hotel reimbursement up to $100 per night for three nights. While I appreciate the gesture, it simply wasn’t realistic for our household. We have three adults, and the cost of a hotel room that could safely accommodate us — along with food expenses —exceeds the amount offered. Because of this, we chose to purchase window A/C units ourselves to make the home livable during the repair delay. This was a more cost effective choice for us. These window units will be beneficial to us for future use should an issue arise again.

This situation has caused inconvenience, discomfort, and unexpected out-of-pocket expenses. More importantly, it raises concerns about the quality of contractors being sent to perform essential maintenance. Sending an unqualified technician not only prolonged the issue but created a new one, leaving us without central air during one of the hottest periods of the year.

It’s also important to note that the HVAC system in this home is significantly aged, which increases the likelihood of failures and makes proper, qualified servicing even more critical. It should be noted we've had to request service at least 8 times since October 2020 regarding this AC unit.

I am requesting that you review this matter seriously, and strongly encourage you to ensure that future contractors are properly vetted and qualified before being dispatched. If you choose to send AC Doctors next week to re-address this issue, please send an experienced technician.

Thank you for your attention to this matter.

honestly I didn't believe the reviews but I wish I did. I'm with an electrical fire hazard maintenance issue and these twits are not fixing the issue. it took them 3 days to send someone just to tell me they can't fix it til next week ! not to mention the cabinet that fell 5 feet from the wall with nothing under it that could have crushed my kids! They also are dragging their feet on that! They put in the original work order wrong even though the description said cabinet fell on floor and needs to be replaced and with photos, they sent the wrong person and said they took measurements of something they didn't then said they got hurt while in the house which was complete bogas lie! I had to switch vendors for the cabinet because i don't want dishonest people in the house. So they are endangering my kids in 2 ways, a cabinet left on ground with screws open and spikes from the cabinet it's too heavy to move, and my bathroom lights and fan won't work due to an electrical shortage in both bathrooms. This place is a joke, they charge nearly 2k a month for houses that are falling apart. The place isn't even insulated very well and the guy thinks everything is shorting out because the ac is having to work so hard. Idk and idc all I know is this company better get this resolved before they have a lawsuit. I have to wait a week to have electricity in my bathroom! Should be illegal!

Invitation homes hires inexperienced property managers that do not call tenants when disputing or complaining, they have someone call with even less experience and cannot answer additional questions. They show no care for their tenants. Vermin entered the walls of the home I am renting from exterior holes on the house and they tried to bill me for it. I disputed the charges and they refuse to remove the charges even though the pest control report and photos clearly show the reason. In addition, prior to me moving in they did some shady work on the electrical panel. Three years later the city comes to hand me a violation for it. They sent an electrician out who broke up the stucco around the electrical panel and left it open for months allowing more pest to get into the house. I’ve been fighting this issue for 3 to 4 months now, here we are July 3 with the stucco wide open and they do not want to take accountability for the vermin. Over this corrupt company and the courts will decide.
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As of today, July 20, 2026 still no followup email for my bad review per their response. Provided my email and address, nothing, just like their Property Management skills. Worse company ever!
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Update as of July 24, 2026, still no follow up email. On top of that they received a violation from the city for the electrical panel not being permitted and they billed me back $5500 for something that’s not my responsibility. stay as far away from this company as you can their investors, and everybody associated are a bunch of scammers and money hungry. They claim to give top-tier service that’s false advertisement. Their staff obviously doesn’t know the laws and the rules of property management in California.

Excellent work explained everything very helpful

Invitation Homes gets the job done when a problem arises and that’s what matters most. Thanks

If I could give Invitation Homes zero stars, I would. Renting through this company made our first experience living in a home incredibly stressful and disappointing. From the beginning to the end of our lease, we dealt with constant issues, poor communication, broken promises, and a complete lack of accountability.

The problems started before we even moved in. Obtaining our lease was unnecessarily difficult and incredibly stressful. We repeatedly tried to get the finalized lease, but despite our efforts, we did not receive it until the very day we were scheduled to move into the home. Being expected to move without having adequate time to review the lease beforehand was unacceptable and set the tone for the rest of our experience.

One of the biggest frustrations involved our HOA amenities. Our lease stated that HOA dues would be paid, yet Invitation Homes failed to pay the HOA. Because of this, we never received the community amenity access keys that residents were supposed to have. We paid rent expecting to have access to the amenities included with the neighborhood, but Invitation Homes did not uphold their responsibilities, leaving us without benefits that were part of the community.

They also failed to honor the terms of our lease regarding pest control. We experienced a severe fly infestation within the first 30 days of moving in, and we were told we would be reimbursed for the pest control services as outlined in our lease agreement. Despite following the process and paying out of pocket, we were never reimbursed. We followed up multiple times and either received no meaningful response or were given the runaround.

Maintenance was another nightmare. Requests took far too long to be addressed, and when they were, the responses were often unreasonable. We reported a leak in the home, expecting someone to investigate and repair it before it caused further damage (surprise it did). Instead, we were told that if we wanted them to do anything about it, we would need to poke a hole in the wall ourselves. No tenant should ever be instructed to damage the property just to get a legitimate maintenance issue taken seriously.

Throughout our tenancy, it felt like Invitation Homes had no interest in honoring the commitments they made in the lease or providing even a basic level of customer service. Communication was poor, issues were left unresolved, and we were constantly forced to spend our own time and energy chasing answers that should have been provided without question.

Overall, Invitation Homes consistently failed to communicate, failed to follow through on their obligations, and failed to provide the level of service that tenants deserve. What should have been an exciting first experience renting a home became an exhausting and frustrating ordeal because of their lack of professionalism and accountability.

I would strongly discourage anyone from renting through Invitation Homes. There are far better property management companies that actually value their tenants, honor their lease agreements, and respond appropriately when issues arise. Save yourself the stress, frustration, and disappointment by renting elsewhere.

⭐☆☆☆☆

Our experience with Invitation Homes has been incredibly disappointing.

The home was not in the condition it was represented to be when we moved in, and maintenance issues continued throughout our tenancy. The most serious issue involved suspected water intrusion and mold in our son’s bedroom and master bathroom. Contractors opened a wall in our child's bedroom to investigate, found mold and left it that way and was told that they weren’t fixing the problem that invitation homes would reach out, it’s been a month without completing the repair or providing meaningful updates. Instead of fixing things they put a bandaid over it and say they fixed the problem.

We have young children, and our family's health and safety should have been a priority.

Despite asking multiple times to speak with a manager, no manager has ever contacted us directly. Instead, we received emails from other employees, and we continued to be addressed by the wrong name even after bringing it to their attention. The lack of professionalism and communication has been extremely frustrating.

Now, after deciding to move because of the unresolved conditions, Invitation Homes is attempting to charge us an early termination fee instead of taking responsibility for the issues we experienced.

We cannot recommend renting from this company based on our experience.

I have moved out on April 30th as agreed upon my lease terms and as of today I have not received my deposit. They do I fact tell you how much you’re going to receive within 30 days, but that’s not the same as receiving it. I contacted them June 4th to inquire about my refund check and was told it was cut on May 28th and to allow 30 days. I still live in the same state it should not take 30 days but I waited and here we are 30 days later and nothing. I emailed them last week and no response and I’ve been on hold now for over half and hour and no one answers. I can see why they were sued. Save yourself the headache and do NOT rent from them!!!

Once you pay the application fee, if you dont qualify they keep your money. So you pay them for nothing. Also they get back to you months later on a rental interest. Don't bother. Wish I would have seen the reviews prior to giving them over $300!

I wish I could give zero stars. This is a horrible company. Bug infested, filthy homes with broken pipes and mold are what they rent out. *I’ve already talked to the company and have no desire to give them anymore information. The pictures speak for themselves and a burst pipe since April!*

If I only think about my experience I will start crying. You need to do a lot to get approved for a rental, what of course is fine, but they do nothing for you. They rent me a house with a broken A/C. A waterheater vent that was not working. Carbonmonoxide came free!!!!!!! And this were just two of the main issues. The house was gross, paint stains everywhere even on new floors and new kitchen. And the communication is terrible!!!!!!

Francisco is outstanding. Always knows his job and what he is doing. He is polite, curious, friendly treats residents like he would want to be treated. Other techs should take lessons from him cause he does know his job no question on that.
Thank you, 😀 😊

Everyone at Invitation Homes from the time we put our application in to the time we moved in has been amazing very friendly, professional and kind during all processes we greatly appreciate everyone at Invitation Homes and we're happy to be leasing with them

The worst they close orders without completing when there are cost associated. I have been receiving the wrong size air filters but charged monthly, charged for solar panels that do not work people who own houses pay 80.00 renters pay upward 300 plus. On brand new house flooring shifting was inspected by contractor said repairs needed order closed. If they incorrectly charge you and offer a credit you never see it on the monthly ledger. List goes on

We are going on the second year renting from Invitation Homes this company definitely stands out compared to any other management companies we dealt with in the past, we had about three of them during the 14 years of renting.
Invitation Homes are very reliable. Their services are fast without any hassle and they are very easy to talk to.
We are very happy with them!

Did work order in a professional manner, installed part after a week

Worst company you want to rent a home from. These people are like communists. At the beginning they make feel like a king and very welcomed, and after they get you hooked on a lease they treat you like shit. Nobody ever answers the phone to solve your problems. Only some customer reps from the middle east that don’t do anything, just take a message to pass it along which never gets replied btw. The representatives that they assign to you at first disappear and you never hear from them again. They force you to take a cable and internet company of their choosing as well as all the other utilities and pool maintenance at whichever price and you can’t do anything about it. They force you to pay a/c filters every month even when you are supposed to change it every 3 months. They will send a million companies to fix anything that gets broken in order to save money instead of replacing it while you are not getting to use it. They always give the reason to the vendors or anyone else but you, in their minds the tenants are liars and people who are begging for attention or care instead of the main source of every salary in that goddamn company. And last but not least, don’t expect a penny back from your security deposit. No matter how spotless you leave the house, they do the inspection after you are gone which I suspect should be illegal, so that they can make up damages in order to keep the deposit. These three years with them was hell on earth. So if you are remotely considering renting from these demons, think again.

Invitation Homes is great because they schedule periodic visits during which we can express concerns or issues. For example, we conveyed that our garbage disposal sounded backed up and during this visit, the rep submitted a ticket and the next day the plumber came out for the repair. We're very happy that this company cares about the property it manages because we have had experience where they do not, in Florida so this is a breath of fresh air and alleviates our anxiety. Thank you so much!