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2,8
15 avis
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The MagHub Quad works well for my home office. Setup was quickly, and having multiple displays is very useful for spreadsheets and email. The picture is sharp and the stand is solid. Shipping took nearly two weeks, and there was a minor flickering issue that support helped fix. It's just heavier than expected.
Decent hardware, a bit heavy for daily travel
The display quality is sharp and the aluminum stand feels sturdy on the desk. However, the whole setup is slightly heavier than I anticipated to carry around in my backpack every day.
The multi screen extension works fine now, but I had an issue with screen flickering on the first day. Emailed support and it took them two days to send me the correct driver link. Resolved now.
Got the extra screen after waiting for nearly two weeks. The monitor itself works as expected and helps with my daily multitasking, but the package was a bit crushed when it arrived. Luckily nothing inside was damaged.
★☆☆☆☆ — Shipped the wrong cable. Then questioned my honesty.
My MagHub Quad 16" arrived without the Thunderbolt 4 cable required to run the monitors. Contacted support. Instead of correcting their fulfillment error, they implied I wasn't being truthful.
I drove to Best Buy and bought the cable myself. The monitors work fine now — with the hardware they should have included.
For a $750 product, I expect the right parts in the box. I also expect to be believed when I report a packing error. Got neither.
Buy the product if you want. Just know post-sale support is a problem.
Réponse de Invzi
Hi Kevin,
We’re sorry that our initial response made you feel as though your report was being questioned. Requesting a photo was part of our standard verification process, but we failed to explain that clearly or acknowledge how frustrating it was to discover a required cable missing from a premium product.
We later offered to reimburse you for the cable you purchased yourself, but we understand that the offer came too late and no longer felt meaningful. We sincerely apologize for both the packing error and the way your experience was handled.
It's super handy for travelers to have a multi-screen setup, just like being in a real office.
Folks who work with documents, spreadsheets, or code really benefit from a portable screen extender.
It's also great for trading.
I have been using the extender every day, even not on a business travel. I like it that it makes my laptop more easier for multitasking.
Réponse de Invzi
Hi Jen,
Thank you for sharing your experience! We’re delighted to hear that your portable multi-screen setup has made everyday multitasking easier, both while traveling and at your regular workspace.
It’s especially great to know that it has been helpful when working with documents, spreadsheets, and code. We truly appreciate your support and hope it continues to serve you well.
Order kickstarter for 1T maghub go and paid $149_. Just rec today, but no ssd within.
Réponse de Invzi
Hi Albert,
We’re very sorry that your MagHub Go pledge was not fulfilled as expected, particularly after such a long wait.
Sharp increases in memory and SSD component costs, together with operational difficulties on our side, severely affected fulfillment. These challenges were ours to manage, and we acknowledge that our communication and execution fell short.
We have recently emailed affected backers with an optional INVZI store credit valued at approximately 150%–200% of their original pledge, depending on the case. Please check the email address associated with your pledge, including the spam folder. If you did not receive it, or if store credit is not suitable, please contact our support team with your pledge details so we can review your case individually.
Kickstarter backer here, I pledged $59 for the MagHub Go and a Type-C cable. I have not received either yet, and INVZI has ghosted us backers (again), but it does seem like some bckers have received their pledges. I am not one of them, so as far I know those could be bots who commented saying they received theirs, but they could also be legit. I've got no way to know. Either way, I haven't received mine and the team isn't responding to anyone. I highly do not recommend buying from them. They are not trustworthy. For the date, I'm putting today, though my stuff was supposedly getting ready to ship in late October.
Réponse de Invzi
Hi Ari,
We sincerely apologize for the prolonged delay and, especially, for the lack of timely communication. Regardless of the difficulties affecting the campaign, you deserved clear and consistent updates from us.
Significant increases in component costs and financial strain affected our ability to complete fulfillment as originally planned. However, those were our operational responsibilities and should not have resulted in backers feeling ignored.
We have recently sent affected backers an optional INVZI store credit valued at approximately 150%–200% of their original pledge. Please check the email address connected to your pledge, including the spam folder. The credit is not mandatory; if it is not acceptable to you, please reply with your pledge information so our team can continue reviewing your case individually.
Ordered a 400 euros ish product on their website last august, not Kickstarter. They got back to me the following day to say they were not selling that product anymore, and that I was getting upgraded for free if I wanted. I accepted. After 2 months of not hearing form them and getting no answer back to my mails, I posted my experience on their Facebook group. They posted a reply with an apology and offered to upgrade me once more and to send me my stuff in priority the following Monday. Well, that was 3 weeks ago, and no news and no reply. It is beyond a joke, and pretty much a scam at that point.
Réponse de Invzi
Hi Olivier,
We sincerely apologize for the repeated delays, missed commitments, and lack of timely communication regarding your order. After offering an upgraded replacement, we still failed to ship it within the timeframe we promised. We understand why this caused you to lose confidence in us.
You later told us that you no longer wished to proceed with the order, and we issued a refund. While the financial matter was resolved, we recognize that this does not undo the frustration and time you experienced.
We take responsibility for how poorly this order was handled and are sorry that we did not provide the reliable service you had every right to expect.
Paid $219 for a INVZI product on Kickstarter in January for a product to be shipped in June. Now it's December, and they haven't shipped and doesn't reply to give shipment details or refund. - Stay clear of this company at all cost.
Réponse de Invzi
Hi Tero,
We’re deeply sorry that your pledge was not delivered within the promised timeframe and that you were unable to receive a clear response regarding shipment or a refund.
Unexpected increases in component costs, combined with serious operational difficulties on our side, affected campaign fulfillment. We accept that these issues were ours to manage and that our communication with backers was not good enough.
We have recently emailed affected backers with an optional INVZI store credit valued at approximately 150%–200% of their original pledge. Please check the email address associated with your pledge, including the spam folder. If you did not receive the email, or if you would prefer us to continue reviewing another resolution, please contact our support team with your pledge details.
Paid $219 for a INVZI product on Kickstarter in January for a product to be shipped in June. Now it's December, and they haven't shipped and doesn't reply to give shipment details or refund. - Stay clear of this company at all cost.
Réponse de Invzi
Hi Ginalyn,
We sincerely apologize for the extended fulfillment delay and for not providing the responsive support you expected.
The campaign was severely affected by rising component costs and operational difficulties. While these circumstances affected our ability to fulfill every pledge as planned, we recognize that they do not excuse the poor communication you experienced.
Affected backers have recently been offered optional INVZI store credit valued at approximately 150%–200% of their original pledge. Please check the email address used for your pledge, including the spam folder. If you have not received the offer, or if it is not a suitable resolution, please send our support team your pledge details so your case can be reviewed individually.
Ordered on MagHub Go SSD on Kickstarter, and it was supposed to be delivered in June. Now it's October and still not delivered. Have tried contacting as many other people and they don't even respond
Réponse de Invzi
Hi Tero,
We’re very sorry that your MagHub Go SSD was not delivered as scheduled and that your attempts to contact us went unanswered. We understand why such a long delay and lack of communication caused you to lose confidence in us.
Rising component costs and financial difficulties affected our campaign fulfillment, but managing those challenges and communicating honestly with backers were our responsibilities.
We have recently emailed affected backers with an optional INVZI store credit valued at approximately 150%–200% of their original pledge. Please check the email address associated with your pledge, including the spam folder. If you did not receive it, or if store credit is not acceptable to you, please contact our support team with your pledge information so we can review the case individually.
Bought a charger from them. Makes a distracting high pitched noises while charging making it unusable. Emailed their support team immediately with no response, then multiple times over several months and was still ignored over multiple emails they finally after a year offered me a discount on buying another of their products. I want the defective product I bought replaced with a model that works or a refund, not to pay twice for something that still might not work. It seems there are many more with people with the same issue and the same lack of response from invizi as me.
Réponse de Invzi
Hi Robert,
We’re very sorry that the charger developed a high-pitched noise and that your repeated messages did not receive timely attention. Offering a discount on another purchase was not an appropriate substitute for properly reviewing a potentially defective product.
Our policy is to replace eligible defective products reported within the warranty period. We have not yet been able to locate your original order from the information shown in this review. Please contact our support team with the order number and the name or email address used for the purchase so we can investigate the history of your case and determine what assistance remains available.
Great products and service team work was featured responding to my inquiries and complaints about tracking shipping The products worth the wait I would buy them again for backup but it wont be necessary seems loke its built to last. I reserve on star due to fact that it's too soon to tell if the Hub 3 pro stand will hold up to test of time.
Réponse de Invzi
Hi Outahit,
Thank you for your thoughtful review and for your patience while our team assisted with your shipping and tracking questions. We’re glad to hear that you feel the product was worth the wait and that you have been pleased with its build quality.
We also appreciate your honest note about wanting more time to evaluate the Hub 3 Pro Stand’s long-term durability. If you ever have any questions or concerns as you continue using it, our support team will be happy to help.
I ordered a power adapter from them 9 days ago. Order has not shipped and no response from ‘customer service.’ I have now contacted Amex to do a fraud investigation.
Réponse de Invzi
Hi Simon,
We’re sorry that your order had not shipped and that you did not receive a timely response from our support team. We understand how concerning this must have been, particularly after you had already waited and made repeated attempts to contact us.
For confirmed unfulfilled or lost orders, our standard resolution is either a replacement shipment or a refund, depending on the circumstances. However, we have not yet been able to identify your specific order from the information shown in this review, so we do not want to claim an outcome we cannot verify.
Please contact our support team with your order number and the name or email address used for the purchase. We will use those details to review what happened and confirm how the order was resolved.
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