Shop, staff and glasses all amazing. I would give ****** if I could. The shop itself is really stylish and cool, despite me being neither the staff were welcoming and gave great advice. It's great you... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The staff in the shop in Glasgow were absolutely fantastic they were so professional helpful and very friendly. The attended to me with such kindness and care and met my needs when shopping for my gla... Voir plus
Fabulous styles and a great customer service! I love the Edinburgh shop and I got several prescription as well as sunglasses there. I also love the fact that the thinning of the glasses is included so... Voir plus
L'entreprise a répondu
All staff were very helpful, smiley,and encouraging, without being in any way "sales" people. Vast range of frames to choose from...with unusual colours/styles! Ordering and collection services ar... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Coordonnées de contact
Glasgow, Royaume-Uni
- 0141 334 9044
- help@iolla.com
- iolla.com
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The staff in the shop in Glasgow were…Excellent
The staff in the shop in Glasgow were absolutely fantastic they were so professional helpful and very friendly. The attended to me with such kindness and care and met my needs when shopping for my glasses they were all really really nice girls . A lovely experience I had shopping in IOLLA and have recommended to friends and family 🥰
30 juin 2026
Réponse de IOLLA
Hey Alan, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Love coming into iolla
Love coming into iolla, the staff are really helpful and welcoming, wouldn’t go anywhere else for glasses
3 juillet 2026
Réponse de IOLLA
Hey Lola, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Iolla, a five star experience!
For me, Iolla has been an excellent experience. The staff couldn't be more professional, friendly and helpful.
I would like to highly recommend this business and service.
3 juillet 2026
Réponse de IOLLA
We’re delighted to hear you had a great IOLLA experience! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Very helpful staff who guided me…
Very helpful staff who guided me through the purchasing.
Then delivery fairly quickly of new specs.
3 juillet 2026
Réponse de IOLLA
Wow, this is so fantastic to hear Alistair! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Staff were extremely helpful
Staff were extremely helpful and the order was available exactly when I was told it would be.
2 juillet 2026
Réponse de IOLLA
Hey Carolyn, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Very helpful
Very helpful , struggled with submitting some of the info but everyone was really helpful and I am very pleased with my glasses
2 juillet 2026
Réponse de IOLLA
Wow, this is so fantastic to hear! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Excellent choice and service
2 juillet 2026
Réponse de IOLLA
Hey Alison, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Great Scottish company
Great Scottish company. Fair prices, great designs and helpful staff
8 septembre 2025
Réponse de IOLLA
Hey Martin, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Absolutely love Iolla
Absolutely love Iolla. Amazing range of affordable lenses and unreal customer service. Recommend them to every speccy person I know
1 juillet 2026
Réponse de IOLLA
Hey Ian, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Amazing service
Amazing service, I’ve got a big fat head and the lady there adjusted and adjusted and adjusted the glasses I wanted untill they fit perfectly.
29 juin 2026
Réponse de IOLLA
Hey Kieran, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Lovely sunglasses
Lovely glasses but took quite a long time for order to be ready. Could have been they were busy with sun glasses in summer. Lovely amazing product. Staff lovely and helpful as usual. Would recommend
1 juillet 2026
Réponse de IOLLA
We’re delighted to hear you had a great IOLLA experience Antonia! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Premium experience at value prices
Shop, staff and glasses all amazing. I would give ****** if I could. The shop itself is really stylish and cool, despite me being neither the staff were welcoming and gave great advice. It's great you can just turn up without an appointment. I absolutely love my prescription sunglasses. They look fab and my vision seems better than with my normal glasses.
29 juin 2026
Réponse de IOLLA
Hey Elizabeth, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Fabulous styles and a great customer…
Fabulous styles and a great customer service! I love the Edinburgh shop and I got several prescription as well as sunglasses there. I also love the fact that the thinning of the glasses is included so they look funky even if they are quite strong.
15 mai 2026
Réponse de IOLLA
Hey Alex, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Great service and range of products
Brilliant customer service, friendly and helpful staff. Nothing any bother. Love my frames so was just updating my prescription but they have a great choice of frames. Highly recommend.
1 juillet 2026
Réponse de IOLLA
We’re delighted to hear you had a great IOLLA experience Laura! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
A good retail experience.
A good shopping experience and the glasses were ready on time, which is good. And I was able just to pop into collect, no appointment needed.
29 juin 2026
Réponse de IOLLA
Hey Nicholas, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Staff were Amazing ✨ and listened to…
Staff were Amazing ✨ and listened to what I was hoping to get from the type of lens/frame I wanted.
Would recommend IOLLA for in-store service, very happy with the end result… Thank you
26 juin 2026
Réponse de IOLLA
Wow, this is so fantastic to hear Elaine! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Great value, great service and friendly. staff
I only went to the shop in Richmond with my daughter but ended up buying. Some sunglasses. They had an excellent range at very reasonable prices. The guys in the shop were very helpful and friendly and said they would ensure my glasses would be delivered in time for my holiday a few days later -and they were. A brilliant shop.
29 juin 2026
Réponse de IOLLA
We’re delighted to hear you had a great IOLLA experience Alison! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Excellent as always
Excellent as always!
My 6th pair and all have been perfect 😊
Incredible product!
30 juin 2026
Réponse de IOLLA
Hey Ashley, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
The staff were friendly
The staff were friendly, helpful, easygoing. Selection of glasses and sunglasses offers so much choice which is a good thing.
Was actually sent the receipt for the wrong glasses by email however
30 juin 2026
Réponse de IOLLA
Hey Fraser, it's great to hear you are loving your new glasses! However I am sorry to hear you received the wrong receipt. A member of our customer support team will be in touch shortly to rectify this for you.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.