Approachable team on the floor Knowledgeable help to make correct selection of frames lenses and finishes. No problem if extras were not required Great help to set up the glasses when they arrive... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSt James Quarter, 3rd Floor, EH1 3AD Edinburgh, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
As a long standing customer, I convinced my cousin to give Iolla a try rather than buying from her usual optician. Can’t thank Liz at StJ Q enough for her patience , reassurance and advice for quite a... Voir plus
L'entreprise a répondu
I had glasses taken in for a repair, staff were really helpful and friendly and gave me clear timescale for repair to be done. They let me know by text when glasses were back in store, great communica... Voir plus
L'entreprise a répondu
Fantastic service from Iolla. Really pleased with my new prescription polarised sunglasses. Lovely classic style and a great fit at a fraction of the price I've been used to paying elsewhere. Superb f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Coordonnées de contact
St James Quarter, 3rd Floor, EH1 3AD, Edinburgh, Royaume-Uni
- 0141 334 9044
4,9
Excellent
496 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy service and glasses are great
27 novembre 2025
Réponse de IOLLA - Edinburgh
Hey Sophie, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
I broke the frame of my glasses…
I broke the frame of my glasses and Iolla moved quickly to supply a replacement in time for me to go on holiday. Great service at a good price.
26 novembre 2025
Réponse de IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Philip! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
A brilliant experience
Jo was so lovely and helpful! I was so unsure about what would suit me and it can be a bit overwhelming picking one pair of glasses out of so many styles. I was really happy in the end and Jo was really knowledgable. I will definitely be back in for another pair soon!
4 décembre 2025
Avis spontané
Réponse de IOLLA - Edinburgh
Wow, this is so fantastic to hear Amy! I’ll be sure to pass your kind words onto Jo, I know she’ll be delighted. We’d love to see you back in our showroom any time.
Super easy and super quick at a great…
Super easy and super quick at a great price..
Cant recommend enough
25 novembre 2025
Réponse de IOLLA - Edinburgh
Hey Ben, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Good help and advice
25 novembre 2025
Réponse de IOLLA - Edinburgh
Hey Ross, thanks for leaving us this 5 star review! We hope to see you again soon.
Excellent service
Excellent service, great selection to choose from and delivery was faster than expected. Less than a week!
24 novembre 2025
Réponse de IOLLA - Edinburgh
Hey Lisa, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
I really like my IOLLA frames
I really like my IOLLA frames; I have two pairs. I found one frame broken in my purse, so I ordered the same model again and transferred the lenses from the broken pair to the new one. As always, the staff were brilliant and incredibly helpful.
The only thing that bothered me was the turnaround time—it took a full week to get my new frame back. I’m afraid that feels rather long, considering Edinburgh and Glasgow are only about an hour’s drive apart.
Update after IOLLA replied my review: Thank you for your response.
According to my order receipt (#265349), I paid for the order on 14 November 2025 and left my frame at the Edinburgh store on the same day. From my perspective as a customer, this means the overall turnaround time was seven days.
21 novembre 2025
Réponse de IOLLA - Edinburgh
Hi Ayse,
Thank you for taking the time to leave this review, we really appreciate it.
I’ve had a look into your order, and we received your broken glasses for the lens transfer on the 18th of November. They were ready to collect in our Edinburgh showroom on the 21st of November, which means the turnaround was completed within two working days.
If there’s anything else we can help with, please don’t hesitate to let us know!
Great customer service
Great experience from trying them on to picking them up. Great options and customer service.
21 novembre 2025
Réponse de IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Danille! Thanks for taking the time to write us this review. We hope to see you again soon.
Réponse de IOLLA - Edinburgh
This is fantastic to hear Jacqueline! I’ll be sure to pass your kind words onto our head of learning and development, I know shel’ll be delighted. We hope to see you again soon.
Made buying glasses a truly fun…
Made buying glasses a truly fun experience - FABULOUS unique frames, lovely helpful staff…I came home, went on line and purchased another pair! So easy! Delivered within days without any postage charge. Love them…I will buy all my glasses from them in future.
20 novembre 2025
Réponse de IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Carol! That's awesome to hear that you returned so quickly after buying your first pair. Thanks for taking the time to write us this lovely review. We look forward to seeing you again soon.
Réponse de IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Nigel! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Fantastic experience all round
Fantastic experience all round. Excellent choice of frames, transparent pricing, well trained staff, delivery within 3 days - cannot ask for more.
23 novembre 2025
Avis spontané
Réponse de IOLLA - Edinburgh
Hey Susan, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA and that you had an excellent experience with us. We hope to see you again soon!
Quality
Excellent customer care. Attentive staff. Products, well you just can't beat them. Great quality and great price.
18 novembre 2025
Réponse de IOLLA - Edinburgh
Hey George, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Another great pair of specs from Iolla
Another great pair of specs from Iolla! My 4th pair! Great styles and great price! Lovely staff.
17 novembre 2025
Réponse de IOLLA - Edinburgh
Hey Anne, thanks for taking the time to leave us this review and for coming back time and time again, we really appreciate it. It’s great to hear how much you are loving your new IOLLA glasses. Hopefully we will see you again soon!
Very lovely and friendly staff
Very lovely and friendly staff. They were super helpful. Thank you so much!
14 novembre 2025
Réponse de IOLLA - Edinburgh
Wow, this is so fantastic to hear Anastasiia! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Super friendly service and high quality…
Super friendly service and high quality glasses.
19 septembre 2025
Réponse de IOLLA - Edinburgh
Hey Scott, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Réponse de IOLLA - Edinburgh
We’re blown away by your kind words Janice! We’d love to see you back in our showroom any time.
Réponse de IOLLA - Edinburgh
Hey Deborah, thanks for leaving us this 5 star review! We are so glad to hear that you had a great experience with us. We hope to see you again soon.
Edinburgh store
Edinburgh store - really knowledgeable and helpful staff both when picking the frames and then also with the tricky varifocal transition. Great experience thanks
12 novembre 2025
Réponse de IOLLA - Edinburgh
This is so fantastic to hear Lorraine! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. We’d love to see you back in our showroom any time.
Good honest advice in store.
Good honest advice in store.
Wide variety of options to try from.
Brilliant value.
11 novembre 2025
Réponse de IOLLA - Edinburgh
Hey William, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. Thank you for your continued support, it's very much appreciated. We look forward to seeing you again soon!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.