Iarnród Éireann Irish Rail Avis 

Communication is non existent. I have been chasing a refund which I was told I was getting since 10th October (today is 26th November). Just get a generic email back and nothing further. Very bad customer service.

I cannot say enough BAD things about the service of recent! Imagine if the rest of the Irish population done their jobs to the standard Iarnród Eireann do there’s?? It’s just so so so bad it’s a joke!!

Irish rail needs to fix their customer service. I was treated like sh*t by the guys at Galway rail station, and had to pay more than 16€ extra to get home with the last train. It's my responsibility to keep my phone on, but it decided to die that evening. I tried to say I have my name displayed over the seat and an ID card, didn't help much. They forced me to buy a new and expensive ticket, and I had to force them to help me, as they weren't interested at all (as a tourist this ticket machine was new to me). This was one minute before departure. The way these guys behaved was terrible, seemed like they made an attempt for me to miss the train. Customer service still doesn't want to refund this ticket..

Irish Rail is a complete disgrace. I have writing complaints and demanding my money back, which have been completely ignored. Constantly late, they feel like they have the right to keep passengers with no information while forcing to endure severe constant delays, in the cold with no clue when the train is arriving. This evening I have been waiting for over 30 minutes in the cold with no information what is happening and no updates. They have no respect. They literally think nothing of passengers.

The 23:25 left at 23:23 exactly
Never have ibever seen a train leaving earlier than the sated departure in the past but this seems to be a common trend now.
Everyone presume the time is 2 minutes earlier than it says!!!!!! Fck sake irish rail I had plans and you ruined them, thanks

I have been using this service every day for the past few months. I would say the trains are delayed 80% of the time on the line I take. Of course, customer service are awful at responding to complaints. You'll just get some generic response that doesn't address any of your issues if you complaints about the service or request a partial refund. It's baffling how they can provide a service this consistently terrible.

Got the Sligo to Dublin train this morning from Longford. Accidentally dropped my car keys beneath the train while getting on board. Staff were incredibly helpful and informed the driver, who wasn’t long jumping down on the tracks beneath the train and receiving them for me. I’ve been using Irish Rail for my commute to and from Dublin everyday for college and I appreciate the service. Thank you.

07:50 train from Athenry to Galway city always packed like sardines.

Trains constantly cancelled or late, this has happened to me personally around 23 times. No communication between staff and train go-ers. Also no compensation given for wasting hours if people time in the regular, a joke.

I would only use if you desperately want to waste money! Terrible service, that is I they ever actually show up on time. The trains have a constant stink on them!
The staff won't even look at you when you have a question.

Overall, extremely disappointing every time!

Irish Rail are the epitome of incompetence. Nothing runs on time, the board will say that your train is on time but it never arrives as displayed. And 5-30 odd minutes after your train should have arrived some moronic oaf will make a muffled announcement. When your alusive train finally arrives it is always beyond filthy and overcrowded. On the off-chance you manage to catch an employee in-between scratching their rearends and smoking they are unabashedly useless, they posses not a modicum of knowledge or professionalism.

It's a sad state of affairs when so many individuals are calling upon the privatisation of our rail service but it really seems to be the only viable solution. IrishRails lack of accountability and blantant lassie-faire jobs for the boys staffing tendencies has reduced the service down to the steaming pile it now is.

Always delayed!!! Never on time!!

Delays to and from town every single poxy day. I'm so fed up of this crap unreliable service. What a joke. I'm always late for work, even if I leave extra early. Train failures and operational issues are the norm

Taken the Sligo to Dublin train 5 times in the past month. Every trip delayed by a minimum of 20-25 minutes and 2 hours and 3 hours on two occasions following incidents on the line. 210 minutes to travel as many kilometres 🙄

worsr transport , never in time , Always delay

I have been travelling by train for the past 25 years and this year has been the worst so far. I use the early train from Portlaoise to Dublin Heuston and this year Irish Rail changed the departure time from 5.40am to 5.33am and arrival time from 6.35 to 6.42am. This on the face of it adds 15/20 mins to journey times but in reality it is never on time as it regularly is arriving at 6.50am meaning that journey times have increased by 25/30 mins. I pay on average €3000 per year for the service but Irish Rail don't care about the customer. We are just insignificant to them. For Gov service it is a disgrace

Very comfortable journey from Kildare town to Westport. We changed at Athlone. My husband realised after 15minutes that he left a bag on the Galway train. We mentioned it to the inspector on our train. He made contact immediately and the bag was located. My husband got a call shortly after the to arrange pick up. Very helpful and efficient staff both in the Athlone to Westport train and also Galway train. Only disappointment is no tea/coffee available on either train

Train late 9 times out of ten, has a knock on effect on everything from appointments to organising pick ups, can't be that hard to make a timetable and stick to it. This has been the case for the last two years and probably much longer. Pathetic really

Decided to go to Galway via the train. It's 4 o'clock in dublin and traffic is bad. Went to book online for 16euro but wasnt able to. So headed to Houston to buy a ticket and ended up paying 30 euro. Jumped on the train and I'm not allowed to sit anywhere. Why do I pay double to stand..joke. could easy put more carriages on or say train is booked up get the next one

Have used the Northern Commuter line for nearly 20 years and the service has gradually gotten worse. Firstly trains in the afternoon and weekend started terminating at Connolly instead of Pearse and then they implement the dreaded new timetable in August. If they had actually tried to make a mess of it they couldnt have done a better job. Quite impressive really