Irisruby 

DO NOT USE THE IRIS RUBY SITE. The sizes are all wrong so nothing fitted and the quality is extremely poor. It says on website you can return things. What it doesn't say is that returns are to China at your own cost! A measly 15% refund is offered without having to return. A RIP-OFF!

Have waited weeks for my order to arrive, Tracking is useless and does not give accurate deliviery details. Have received most of it and so disappointed with quality of everything. This company ought to be fined by Trading Standards. For example, "vintage baggy polka dot" sweater is a green sweater wth flecks of various other colours in wool and although am a 10/12 in size, I ordered the Large, which is small and around a size 12; it feels cheap and heavy. "Knitted" casual scarf and shawl is made out of a T shirt fabric and not knitted at all. Large black and white striped T shirt is about a size 12 also, and although label says "cotton", there is another fabric type included as it feels thick and stretchy so it is not 100% cotton. Not looking forward to receiving the remaining blouse.

I had not seen the bad reviews on this site and if I had I would not have carried on to complete my purchases, so how glad am I was able to think for myself and purchase some lovely thing’s from this website both for myself and as gifts. I found the sizing a little difficult to get my head around as it appeared to change across different pieces of clothing. The pieces that I chose to keep are of good quality and have led to a number of positive comments due to the bright colours and patterns which is not in my usual wardrobe. At least give a try so you can make an independent and informed choice.

Very bad company to deal with. Items were delayed by an extra 3 weeks but would not cancel the order.
Clothing sizes are tiny even ordering by their own size guides and if you want to return any item it is to China and at your own cost.
Stay well clear, shoddy cheap clothing.

The item I purchased did not match the item photograph on the website, the item in the photo was a velvet patchwork top, but the item received was a knock off cheap print made from the material football tops are made from. IRISRUBY said that I would need to return the item to China and I would need to pay for all postage and import taxes etc.

r.14(6) of the Consumer Protection (Distance Selling) Regulations 2000 (SI 2334) Which specifically states that,
where goods are returned as a right due to a breach of a term implied by statute (specifically s. 14 of the Sale of Goods Act 1979),
the rights, given by r. 14(5), of a seller (yourselves) to require the buyer (myself) to bear the cost of a return is dis-applied.

I ordered a leaf design jumper from this website. It took over a month to arrive.
What I received is horrendous. It’s not a jumper but a jersey top. There is no leaf design. Just a garish pattern.
The length of the sleeves makes it unwearable as they come way below the end of my hands. Warning do not use this website. The product is rubbish.

Does anyone know where you can get styles like this that are legitimate? I would really like to find some of these clothes but would never order from here due to thankfully reading reviews.

At least today I received my purchases. poor quality the sleeves are at least 10cm too long. 2XL ordered but one was more DO whilst another 4XL. WITHIN A COUPLE OF HOURS OF ORDERING via PayPal I tried to cancel neither Irisruby or PayPal had the means for cancelling the order which I realised was not worth the purchase price and was a possible scam. IRISRUBY states money will only be taken from your account UPON DISPATCH 4 or 5 days later. PayPal showed account as completed immediately .

You get what you pay for. BEWARE!!!!!!
Only when I paid did I realise this was all from a Chinese company, not the address in the UK that I believed I was buying from.
All products ordered where nothing like the photo's.
Items made to look woven or embroidered are badly printed on very cheep artificial fibre material.
The worst item? A wrap cut from a sheet of material with no stitched edging and very bad paintwork, closely followed by a shoulder bag that I expected to be patchwork, quilted was again cut from badly printed material. This is only fit for a peg bag.
Cant be bothered to return this tat.
I will just learn to read Trustpilot first.

SCAM SCAM SCAM THIS COMPANY IS MADE UP OF CHARLATANS. THE QUALITY OF THE ITEMS IS CHEAP AND NOTHING LIKE THE ITEMS THE MODELS WEAR IN THE ADVERTISEMENT.
THEY MAKE IT DIFFICULT TO RETURN ITEMS WITHOUT HIGH POSTAGE EXPENSE AND I’VE NOTICED OTHER COMPANIES POPPING UP WITH DIFFERENT WOMENS NAMES SELLING THE SAME CHEAP RUBBISH. DON’T EVEN MAKE GOOD DUSTERS. TERRIBLE EXPERIENCE. SHAME ON YOU.

A con. Material not as described, quality very poor, colours nothing like the website pictures. Make it hard and expensive to do returns. Avoid like Covid 19!

They offered me 15 percent refund and then when I refused 50 percent. I have now had to return the items to China tracked and am waiting for full refund.
They operate under other names too so BEWARE!!!

I GOT A REFUND FROM IRIS RUBY!!!!!

AM STILL OUT OF POCKET FOR THE POSTAGE TO CHINA, BUT NOT AS MUCH AS I WOULD HAVE BEEN — AND MY CREDIT CARD COMPANY SAYS THEY MAY BE ABLE TO CLAW BACK THE POSTAGE. BE PERSISTENT, AND CALL OUT IRIS RUBY WHEN THEYT LIE — IT PAYS OFF.

ALSO, IMPORTANT. UNDER UK LAW, IRIS RUBY'S CLAIM THAT REFUNDS HAVE TO BE MADE WITHIN 14 DAYS IS NOT TRUE. IF GOODS ARE NOT AS DESCRIBED YOU HAVE A MONTH TO CLAIM YOUR MONEY BACK

Wish I had read these reviews before buying. Clothes on the pop-up ad and website looked great, and I ended up buying half a dozen items. Two still haven't arrived, three are complete rubbish — badly made, way too small, unheeded — one is wearable.
Live and learn

UPDATE/REPLY TO IRIS RUBY
All have now arrived. One garment is wearable, have lodged ticket for return of the others. Sizes do not match details on website, fabrics different, some elements not hemmed. I emailed the address you give, but had no reply. Have now completed returns ticket and am waiting for reply. The shipment order is HBQFC00003939

UPDATE
After several emails back and forth Iris Ruby agreed to refund two items. In the meantime I have spoken to my credit card company who advise returning all five as they are not fit for sale. If a refund isn't actioned, my card company will get my money back via a chargeback.
Iris Ruby continue to make it difficult and have asked for photographic proof the goods are being returned, warn I may have to pay customs duty and say they want a tracking number. This is not specified on their returns policy, so I've warned they I won't pay this additional cost.

UPDATE JAN 18
I have now returned 5 items (via tracked post, which was only £2 more than standard and ensures Iris Ruby can't deny they've got them. Have enclosed a letter asking for refund for 2 items they have agreed to refund plus 3 which are not as described, so not fit for sale under UK law.

Have also spoken to my credit card company to action a charge back if Iris Ruby don't refund.

Plus, I have lodged a complaint with Trading Standards giving the Reading PO Box address shown on packaging.

These scam artists should be put out of business

UPDATE JAN 31
It's now two weeks since I returned the goods. I haven't given Iris Ruby the tracking details — why do they request them? Could it be to refuse parcels unless they know they're from a furious customer?

The Post Office says it should have arrived (though it's still a couple of weeks before I can make a claim that way)

But, curiously, I started the Post Office claims process, which asks for proof of the 'value' of the items. Lolz, the value, as we know, is crap, but I used the link on Ruby Iris's confirmation email to bring up the details of what I'd paid — and it came up with an error.

Luckily I had already taken screen grabs showing everything. But having seen how this company works, I wondered whether the link on a different browser — and hey presto! — it did.

The Iris Ruby site uses cookies, which they appear to be using to remove order details when customers complain. Be warned! Take screen grabs and copies of EVERYTHING.

I'll post an update when it's time to make a claim through the Post Office, or I hear from Iris Ruby, which I think is unlikely.

In the meantime, pass the popcorn!

I ordered 3 sweaters and all are of extremely poor quality and poor fit. I don’t trust this company as they offered 15% discount and suggested I adjust the garments to fit or I have to pay to get the items to the UK depot and then whatever the fees are to return the items to China! This is a scam and I personally hate dealing with unethical companies. Please don’t order from Irisruby.

If you read this, I suggest you report this company to UK Trading Standards as they are mis-selling items. We have all had the same experiences. I spent £20 returning the 3 items which cost £45, so ultimately the customer ends out of pocket. Please read the reviews and avoid this company at all costs. They are based in China so you have to wait weeks before the poor quality items arrive and an even longer wait, plus returns at your own expense, to get a refund. If you have had the same experience as myself, please report this to the Trading Standards. Thank you.

Another month and another standard, copied response. The facts remain : I did not receive the goods and my money was not returned, its that simple. My message remains the same: This company is running a scam, and with all the trouble individuals are currently experiencing the last thing anyone needs is a company like Irisruby conning its customers out of their hard earned money. Keep safe and a Very Happy Christmas. PDF

Ordered on 30th November. Out of 6 six items 3 arrived....nothing like pictures and poor quality. Trying to return..like other customers being blocked and no return address forthcoming. Very disappointed. I am now bombarding them with emails to give me a return address. Their reviews which I checked were all good but my instincts were warning me off because pictures of garments being reviewed were just one stock picture each time....should have gone with my gut feeling.....will now pursue through PayPal. Really angry not going to let them get away with it!!

After a dreadful experience with ghastly items of ‘clothing’ from a company called Lotimena, I checked out this Irisruby company on trustpilot. Coincidentally, they also only accept returns sent to China, sell poor quality garments which are wrongly described and appear to be faking photos online. I heartily wish they would STOP popping up when I’m looking for something I might actually want to buy.

This site provides a serious misrepresentation of the items for sale. I bought coat that arrived nothing like the image - poor quality material and basically a crumpled mess. It cost me £48.00 and when I complained I was refunded £8.00!! To return shipping and customs/taxes would be at me so I have cut my losses. However, buyer be warned! Do not buy from this site.

All six items eventually received and all rubbish.
Please do not use this conning company.
Why do any of us Oder anything from China.
Basically all conmen
Items nothing like photos.
Let’s all avoid Chinese goods.

Please don’t order from these people. Not only is the quality and service appalling they are guilty of plagiarism, a polite word for theft. They have stolen art work from a gifted and hard working artist friend of mine and maybe others. I shan’t grace this page with any links but her trade name is marmaladerose. 😡😡😡

Every single item on this website is poor quality and is in breach of copyright infringement .

Genuine artists have had all their hard work robbed and ripped off by Chinese criminals