i bought two robots for over £500. One will pair but it drops out. The other is complete junk. I spent 6 hours, 2x wifi access points, 5x SSid's, Password, no password, phone calls, web searches - zer... Voir plus
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Lisez les avis des autres
Refer a friend is a CON… I bought 2 Roomba 705s ( which are excellent), and a friend bought one on referral. I immediately received the £20 referral code. When it tried to use it, it isn’t accepted A... Voir plus
The stars in this review are PURELY for 'PETE' at Customer Service, who was EXCELLENT. The only reason I didn't give him all 5 stars is that 'Burchin' was so incredibly UNhelpful! I had tech... Voir plus
Waste of money, mine barely cleans and when I complained about it malfunctioning after just a few months it took multiple attempts to force them to help me. They returned it “fixed” and it’s still doe... Voir plus
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Designed with you and your unique home in mind, we're here to help. You and iRobot. Better Together. Learn more about iRobot cleaning robots here.
Coordonnées de contact
Crosby Drive 8, 01730, Bedford, Royaume-Uni
- irobot.co.uk
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269 avis
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Very disappointed with the Braava jet…
Very disappointed with the Braava jet and Combi.
We bought 2 Braavas ( I know we were fooled by the marketing!) and they worked on and off. To be honest when they work its great but they need A LOT of maintenance. Then in a moment of weakness ( Black Friday sale) we bought the Combi M10 and it's just been one thing after the other. The two mops just flash non stop on the big ring and I have trouble shot it so many time I could write the instruction manual. They are kaput!! Corroded I'd say on the inside.
The Combi's mop kept getting stuck as it would run out of battery when the mob was down and one day it caught itself on the charging station and snapped. So I am down 3 products and approx 1400.
I've tried Customer Service( I gave up ) but just get the run around. If anyone has any ideas on how to get some interaction with this company - if they are still in business- I would appreciate it.
Also if anyone knows of a better more reliable model I would appreciate the recommendation.
thanks
Lynn
7 novembre 2025
Avis spontané
Réponse de iRobot
Hi Lynn, we’re truly sorry to hear about your experience with your Braava jet M6 and the Roomba Combo 10 Max. That’s not the level of performance or support we aim to provide, and we sincerely apologize for the frustration this has caused.
We are also very concerned to hear about your experience trying to get help from our customer service team. We’d like to make this right and investigate what happened with your products and your previous support requests.
Please reach out to our team again via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. If you have a case reference or order number, it will allow us to quickly review your history and explore a solution. We appreciate your feedback, as it helps us improve both our products and our customer care.
escalated to small claims
Persistent faults reported under warranty. iRobot UK refused refund or replacement despite Consumer Rights Act obligations. Case now escalated to small claims.
I'd advise everyone to go for another brand of a vacuum robot.
Edit post iRobot comment on 11/11/2025:
I tried to follow iRobot’s suggestion, but their chat still doesn’t work (it’s never worked in my previous attempts) and I’ve just spent over 40 minutes on hold without reaching anyone.
My order number is 07622529; they already have my contact details.
I’d appreciate it if their escalation or customer-relations team could contact me directly to resolve this.
11 novembre 2025
Avis spontané
Réponse de iRobot
Hi there, Peter, we’re truly sorry to hear about your experience. That’s not the level of support or performance we aim to provide. We’d like to make this right and help you get the most out of your product.
Please reach out to our team again via chat on the iRobot UK contact us page or by phone at +44 141 403 0566 with your case reference or order number, so we can review what happened and explore a solution. We appreciate your feedback, as it helps us improve both our products and our customer care.
Van betrouwbaar merk naar grote teleurstelling
Update.
Ik heb contact gehad met iRobot UK echter die mogen door ristricties niets doen in Nederland. Dus met andere woorden het antwoord van iRobot had totaal geen zin.
Ik was jarenlang een tevreden klant van iRobot en heb meerdere producten van ze gehad. Maar sinds de aankoop van de Roomba® Combo 10 Max is het vertrouwen volledig verdwenen.
Binnen de garantieperiode kreeg ik te maken met het welbekende contactenprobleem van dit model. De robot opgestuurd voor reparatie — en toen begon het wachten... meer dan 2 maanden zonder enige voortgang. Uiteindelijk heb ik ingestemd met een vervangend model, de Roomba Plus 505 Combo-Black, die nota bene €200 goedkoper was dan mijn oorspronkelijke aankoop.
Maar daar hield de ellende niet op:
Binnen 1 week draaide één dweilpad al niet meer.
Na contact kreeg ik een nieuwe robot, die binnen 14 dagen precies hetzelfde probleem had.
Weer contact gezocht, opnieuw een vervangend apparaat ontvangen (dit was op 4 juli 2025).
In minder dan een jaar dus al vier (!) robots gehad.
De laatste hield het nog geen twee maanden vol voordat er softwareproblemen optraden: de robot kon geen verbinding meer maken. Volgens iRobot zou dit komen doordat ik een Unifi-router gebruik — volgens hun klantenservice worden “zakelijke routers niet ondersteund”. Serieus? Een premiumproduct dat niet werkt met een veelgebruikte router?
Ook rechtstreeks verbonden met de Delta-router, maar hetzelfde probleem.
We zijn inmiddels in november 2025, en ik zit nog steeds met een defecte robot en nul oplossingen.
Kortom: van een merk waar ik jarenlang fan van was, is iRobot veranderd in een bedrijf dat klanten laat wachten, verantwoordelijkheid afschuift en producten levert die simpelweg niet betrouwbaar zijn.
Nooit meer iRobot.
4 novembre 2025
Avis spontané
Réponse de iRobot
Hello Rene, we appreciate you taking the time to leave a detailed review and sincerely apologize for the numerous issues you've experienced with your Roomba products. Your feedback matters greatly, and we understand how frustrating and disappointing these repeated problems and lengthy waits for resolution have been.
We are committed to resolving these issues to ensure you have a better experience moving forward. For additional support, please reach out to our iRobot UK Support Team. You can contact us via chat on the iRobot UK contact us page or by calling +44 141 403 0566. Our team is available Monday to Friday, from 9am to 7pm (UK Time).
Pleased with my 705C robot
Id long wanted a robot vacuum and decided to take the plunge when I saw irobot's latest Combo 705C on offer. It's been really great so far. The set up was easy and Im not that techy and it's cleaning the floors really well. Really happy
3 novembre 2025
Avis spontané
Réponse de iRobot
Hello Oli, thank you for sharing your experience! We're delighted to hear that you decided to try the iRobot Combo 705C and that it has been a great addition to your home. It's wonderful to know that the setup was easy and that it’s doing an excellent job cleaning your floors.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Great product
I thought I'd give this product a try as iRobot offered 30 days money back but love it so much, I wont be returning. I run my robot everyday and its makes such a huge difference and saves me loads of time.
3 novembre 2025
Avis spontané
Réponse de iRobot
Hello Sweeney, thank you for sharing your wonderful feedback! We're thrilled to hear that you love your iRobot and that it has made a significant difference in your daily routine, saving you a lot of time.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Makes my life a lot easier
The iRobot was delivered in just 2-3 days and ready to be used. The App is user-friendly and the registration process was simple and straightforward. The iRobot vacuum the house as a proper cleaning service was doing it!
1 novembre 2025
Réponse de iRobot
Hello Piera, thank you for sharing your positive review! We're delighted to hear that your iRobot was delivered quickly and that you found the app user-friendly and the registration process simple. It's great to know that your iRobot vacuum is performing so well, like a professional cleaning service!
If you need any assistance, we're here to help. Thank you for choosing iRobot!
iRobot’s Declining Quality and Support
My recent experience with iRobot has been deeply unsatisfactory. I sent my Braava floor-washing unit in for repair under warranty — it was less than a year old — and was initially told the issue wasn’t covered, despite prior confirmation from their own customer service that it was. After months of conflicting communication and delays, I was informed the unit couldn’t be repaired and was sent a replacement of a different model — one I would never have chosen.
The replacement performs poorly: it struggles to navigate, won’t connect to Wi-Fi, and its cleaning capability is subpar. After investing significant time and effort, I accepted the outcome out of sheer frustration.
It’s clear that both the quality of iRobot’s products and their customer service have declined markedly over the past 18 months. These machines are not inexpensive, and the current standards no longer justify the cost. I can no longer recommend iRobot — either their products or their support.
26 juin 2025
Réponse de iRobot
Hi Bernie, we’re truly sorry to hear about your experience. That’s not the level of support or performance we aim to provide. We’d like to make this right and help you get the most out of your product.
Please reach out to our team again via chat on the iRobot UK contact us page or by phone at +44 141 403 0566 with your case reference or order number, so we can review what happened and explore a solution. We appreciate your feedback, as it helps us improve both our products and our customer care.
Réponse de iRobot
Hello Mike, thank you for your positive feedback! We're thrilled to hear that you experienced fast delivery and found the product well-built, easy to set up, and use.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Irobot
We bought this as I now struggle with stability on occasions and it helps knowing the house is being kept clean.
29 octobre 2025
Réponse de iRobot
Hello Carol, thank you for sharing your experience! We're glad to hear that our product is helping you maintain a clean home and providing you with some ease.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Réponse de iRobot
Hello George, thank you for your feedback! We're delighted to hear that you find our latest model an improvement over your original iRobot.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Great Customer Service
Had a problem with my 11-month old Roomba, and after trying out a few troubleshooting steps the team at iRobot offered to send me out an upgraded model as a replacement. Problem solved - Happy Customer!
20 octobre 2025
Réponse de iRobot
Hello Barbara, thank you for sharing your experience! We're glad to hear that our team was able to promptly assist you with the issue and provide you with an upgraded model as a replacement.
Your satisfaction is our priority, and we're happy to have resolved the problem to your satisfaction. If you need any further assistance, we're here to help. Thank you for choosing iRobot!
the robot did a good job but it didn't…
the robot did a good job but it didn't get up all the dirt of the floor and it can't handle 3 dogs and I hat to wash the robot after it suked up puke and it Kant suck pee it got stuck on a sock and it keeps on getting stuck on cables and it teaks 1 h to clean my small cottage but some times it does the job
23 octobre 2025
Réponse de iRobot
Hello Bertie, thank you for your feedback. We’re glad to hear the robot does a good job at times. We apologize for the issues you've encountered, including the challenges with pet messes, getting stuck on objects, and the time it takes to clean.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, 9am to 7pm (UK Time). We're here to help improve your experience.
I can’t remove it’s battery easily.
23 octobre 2025
Réponse de iRobot
Hello Neven, thank you for your feedback. We apologize for the difficulty you're experiencing with removing the battery. Your feedback is important to us, and we want to ensure your experience is smooth.
Please reach out to our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, from 9am to 7pm (UK Time). We're here to assist you with this issue.
Quality product
9 septembre 2025
Réponse de iRobot
Hello Wotherspoon, thank you for your feedback! We're glad to hear that you are satisfied with our product. Three cheers for clean floors!
Love my Roomba
Love my Roomba it really saves a lot of time out of my cleaning schedule.
23 octobre 2025
Réponse de iRobot
Hello Debbi, thank you for sharing your feedback! We're delighted to hear that you love your Roomba and that it's saving you a lot of time in your cleaning schedule.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Réponse de iRobot
Hello, thank you for your positive review! We're pleased to hear that you found our customer service to be excellent and that any issues were addressed promptly.
We’re here to assist you if you need anything further. Thank you for choosing iRobot!
It has fallen down the stairs a few…
It has fallen down the stairs a few times so it is damaged but still working. I like the programme feature to vacuum different rooms.
30 septembre 2025
Réponse de iRobot
Hello LeeAnne, thank you for your feedback. We apologize for the issues your robot has faced, including falling down the stairs and sustaining damage. We are glad to hear you appreciate the program feature for vacuuming different rooms.
To resolve the current issues and prevent further damage, please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday to Friday, from 9am to 7pm (UK Time).
Robot robi co chce
Robot robi co chce! Przerywa sprzątanie albo włącza się wtedy gdy nie powinien. W ogóle mi się nie podoba bo jak utknie gdzieś to nie może się wydostać!
23 octobre 2025
Réponse de iRobot
Hello Aldonamer, thank you for your review. We apologize for the inconvenience caused by your robot's behavior, including interruptions during cleaning and getting stuck. Your feedback is valuable, and we are committed to resolving this.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, 9am to 7pm (UK Time). We are here to help.
Brilliant and innovative.
23 octobre 2025
Réponse de iRobot
Hello Tabore, thank you for your positive feedback! We're delighted to hear that you are pleased with our product. Three cheers for clean floors!
Réponse de iRobot
Hello Polly, thank you for your brief yet wonderful feedback! We’re delighted to hear that you love your robot.
If you ever need assistance, we’re here to help. Thank you for choosing iRobot!
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