Finally, 100% in CUSTOMER CARE goes to ... drum roll please 🥁Taylor from Customer Relations ✨ Taylor took the time to listen, care, understand and most importantly show kindness. We had a query in r... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Mustafa, was absolutely incredible. He walked me through step-by-step. His explanations were explicit. Mustafa is an absolute gentleman and your company should be very proud to be one of your crew.
L'entreprise a répondu
Matt was very friendly and kept me informed of the progress and what options were available to me. He was very professional throughout his stay and I was more than satisfied with the whole experience... Voir plus
L'entreprise a répondu
Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... Voir plus
L'entreprise a répondu
4,7
Excellent
250 avis
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A répondu à 26 % de ses avis négatifs
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Not trustworthy one bit. DO NOT USE THESE GUYS
Do not engage services with NStream Plumbing Pty Ltd trading as Irwins Plumbing.
These guys will take advantage of the vulnerable and they should be ashamed of themselves.
We contacted Irwin's plumbing to come and look at a 25L hot water tank that isn't working and a leaking toilet.
As soon as the plumber arrived, I've never heard the word 'non compliant' so many times with everything he looked at. Non Compliant hot water system, non compliant waste connected on the back of the toilet.
Pulls up a quote on his iPad which he pulls up 3 quotes. First quote which includes all works, $21,000. The second quote $16,000 and the third quote $13,000 which all had different scopes of work.
I had to confirm the numbers with him to check if he was serious, and he was which is the sad part.
I told him, I'm not the owner that we are the tenant of the commercial lease to then have questions around what my budget was. They went away and came back with a quote of $7000.
I basically told them to give me a copy of the quote and piss off.
These guys will manufacture urgency and throw non compliance on everything.
The pan collar needed replacing $20 MAX from Bunnings but their solution was to replace the toilet with a $3000 toilet.
But they needed to make sure they got a scissor lift for the outside of the building haha.
Then they proceeded to quote me $7000 for a new 25L hot water system - $500 tops.
Their scam works where you don't negotiate with the plumber on site, you get put onto the phone with a compliance officer who will negotiate the price with you and verify why the price is what the price is.
After I told him I'm going to trust my gut, I asked for the quote. The plumber said he has to drop his tools off to the car first and never returned.
Stay Away. They prey on the vulnerable that have urgent situations. They scare you with terms you don't understand.
Run their quotes or scenarios through ChatGPT and see their red flags.
We never used them obviously, but hope this review helps someone.
Also these 5 star reviews are fake on this platform.
7 juillet 2026
Avis spontané
Wade was great
Wade was great, fast, efficient and clean. Clearly takes alot of pride in his work.
8 juillet 2026
Avis spontané
Réponse de Irwinsplumbing
Thank you for your fantastic 5-star review, Joel. We're delighted to hear that Wade provided fast, efficient service and left everything clean and tidy. It's especially rewarding to know his pride in his work shone through, as that's exactly the level of service we strive to deliver every day. We'll be sure to pass your kind words on to Wade. Thank you for choosing Irwin's Plumbing – we truly appreciate your support and look forward to helping you again whenever you need us.
Excellent service and prompt
7 juillet 2026
Avis spontané
Réponse de Irwinsplumbing
Thank you for your 5-star review, Mark! We're so pleased to hear you were happy with our prompt service and had an excellent experience with our team. We really appreciate your support and look forward to helping you again whenever you need us. Thanks for choosing Irwin's Plumbing!
Réponse de Irwinsplumbing
Thank you for your 5-star review, Michael. We're pleased to hear you were happy with the service and that the job was completed to your satisfaction. Providing excellent workmanship and a positive customer experience is what we strive for every day. Thank you for choosing Irwin's Plumbing and for taking the time to share your feedback. We truly appreciate your support and look forward to helping you again in the future.
Awesome service by Josh
Awesome service by Josh ; arrived on time, knew exactly what to do and did it well. Friendly and courteous service - five stars 🌟
7 juillet 2026
Avis spontané
Réponse de Irwinsplumbing
Thank you for your fantastic 5-star review, Brennan. We're thrilled to hear that Josh arrived on time, knew exactly what needed to be done, and completed the job to such a high standard. It's also wonderful to know his friendly and courteous approach made your experience even better. We'll be sure to pass your kind words on to Josh – he'll really appreciate the recognition. Thank you for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.
Trent was lightning fast
Trent was lightning fast, comminicated really well, was cheerful and professional. First rate service. Fixed the leak faster than expected.
7 juillet 2026
Avis spontané
Réponse de Irwinsplumbing
Thank you for your fantastic 5-star review, Bryan. We're delighted to hear that Trent provided such fast, professional service and kept you well informed throughout the job. It's great to know he was able to fix the leak even faster than you expected while making the whole experience a positive one. We'll be sure to pass your kind words on to Trent – he'll really appreciate the recognition. Thank you for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.
Good experience
6 juillet 2026
Avis spontané
Réponse de Irwinsplumbing
Thanks for your review, John!
We’re so pleased to hear you had a good experience with our team. Your support and feedback are greatly appreciated.
Thank you for choosing Irwins Plumbing. We look forward to helping you again whenever you need us!
We had a gas leak in our house
We had a gas leak in our house, so we called this company because of its great reviews. They provided us with a professional plumber within a couple hours of calling and he diagnosed the problem fast. Great experience with this company and recommend to anyone looking for a professional service and honest tradies
6 juillet 2026
Avis spontané
Réponse de Irwinsplumbing
Thanks for the fantastic review, Lachy!
We’re so pleased to hear our team could respond quickly when you discovered the gas leak and that our technician was able to diagnose the issue promptly. We understand how stressful situations like that can be, so providing fast, professional, and honest service is always our priority.
Thank you for your kind recommendation and for choosing Irwins Plumbing. We truly appreciate your support and are glad we could help when you needed us most!
Réponse de Irwinsplumbing
Thanks for the great review!
We’re so pleased to hear you had a positive experience and that everything was fixed properly. It’s great to know you were happy with the service and would recommend us.
Thank you for choosing Irwins Plumbing—we truly appreciate your support!
Wade was amazing and did an amazing…
Wade was amazing and did an amazing neat job....
3 juillet 2026
Avis spontané
Réponse de Irwinsplumbing
Thanks for the fantastic review, Graham!
We’re delighted to hear Wade did such an amazing and neat job for you. We’ll be sure to pass your kind words on to him.
Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!
Réponse de Irwinsplumbing
Thanks for the awesome review, Joshua!
We’re thrilled to hear you were so impressed with the job! It’s always great to know our team has delivered a service that leaves our customers happy.
Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!
Clear communication
Clear communication , explaining all aspects and answering questions when dealing with Ben
3 juillet 2026
Avis spontané
Réponse de Irwinsplumbing
Thanks for the great review, Thomas!
We’re delighted to hear Ben provided clear communication, took the time to explain everything thoroughly, and answered all of your questions. We believe keeping our customers informed is an important part of delivering great service.
We’ll be sure to pass your kind words on to Ben. Thank you for choosing Irwins Plumbing—we truly appreciate your support!
Réponse de Irwinsplumbing
Thanks for the wonderful review, Lauren!
We’re delighted to hear Wade was punctual, professional, and completed the job to such a high standard. We’ll be sure to pass your kind words on to him.
Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!
Great and responsive service
Great and responsive service. Would definitely use these guys again
3 juillet 2026
Avis spontané
Réponse de Irwinsplumbing
Thanks for the fantastic review, Nick!
We’re delighted to hear you were happy with our responsive service. It means a lot to know you’d choose Irwins Plumbing again in the future.
Thank you for your support and recommendation. We look forward to helping you again whenever you need us!
Had the guys install a sink for me and…
Had the guys install a sink for me and I could not be happier! Highly recommend
2 juin 2026
Avis spontané
Réponse de Irwinsplumbing
Thanks for the fantastic review, Barbara!
We’re so pleased to hear you’re happy with your new sink installation and that the team delivered a great result. It’s wonderful to know you had such a positive experience.
Thank you for your recommendation and for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!
Réponse de Irwinsplumbing
Thanks for the great review, Stacey!
We’re delighted to hear you received great service and found our tradesmen friendly and professional. Providing a positive experience for our customers is always our goal.
Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!
Réponse de Irwinsplumbing
Thanks for your lovely review, Denise!
We’re delighted to hear you were very happy with the service you received. Knowing our customers are satisfied with the work we do means a lot to our team.
Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!
Very friendly
Very friendly, efficient, reasonably priced, highly knowledgable able to answer all my questions.
1 juillet 2026
Avis spontané
Réponse de Irwinsplumbing
Thanks for the fantastic review, Jodie!
We’re delighted to hear you found our team friendly, efficient, and knowledgeable. It’s great to know all of your questions were answered and that you felt you received excellent value for the service provided.
Thank you for choosing Irwins Plumbing and for your kind recommendation. We truly appreciate your support and look forward to helping you again whenever you need us!
Réponse de Irwinsplumbing
Thanks for the great review, Pen Reid!
We’re so pleased to hear everything was fixed and that you were happy with the job. It’s always our goal to provide prompt, reliable service and leave our customers satisfied.
Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!
Great service and was Very timely and…
Great service and was Very timely and honest. Highly recommend
30 juin 2026
Avis spontané
Réponse de Irwinsplumbing
Thank you for your fantastic 5-star review, Brad. We're delighted to hear you were happy with the service and appreciated our team's timely and honest approach. Providing reliable workmanship with clear communication is something we take great pride in, so your recommendation means a lot to us. Thank you for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.
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