IXA Curtains Avis 46

I purchased velvet pleated curtains from IXA that ended up too short because they are pleated. The website asks for the dimensions before pleats, so I assumed they had a formula to determine finished width using a standard pleat spacing. If you use their "Measurement Finder" tool (when it works, as it froze on me numerous times), it assumes a spacing of 1 inch and doubles the width, which exceeded their maximum width. They sent me curtains the width of my space, which is too short with any pleat spacing. When I played around with different pleat spacing, I discovered that they sent only enough hooks for a 5-inch spacing, and I liked a 4-inch spacing better, so had to buy more hooks. So the problem is that the website does not ask what pleat spacing you want and calculate what the extra width of fabric would be. If you are a curtain company, you know that adding pleats adds to the final width, so why would they send me a curtain the width of which was the same as my space before pleats?!
I tried to email them several times to return the curtains and got no reply, even though the website says they will respond within 24 hours. They replied to this review by saying that they tried several times to contact me, even though I never recieved any emails from them except the one at the beginning that said that they received my order (they had no trouble contacting me then). While the fabric and sewing was well done, this company (which has no address on their website, but I found out from my bank statement that the company is in Hong Kong!) refuses to deal with customers after the sell. Bottom line, I'm out $311 because they aren't going to do anything about it. Their reply made that clear.

The curtains were great but missing the rings, the bag was ripped with a hole in it. Maybe the rings were missing for this. Overall, nice curtains.

When I received the package, the box was a bit worn, which may have been due to violent transportation. Fortunately, the curtains inside were not affected.

The only issue that I had was that I thought they would be a lighter gray. They are a little darker than the sample that I got.

I purchased them for my living room and dining room. They allow a lot of light in, making the room look bright, but they can block people's view of the interior of the house. They are a nice white color, no wrinkles, no ironing required, and I can install them right out of the package! I love these curtains! !

The curtains are of good quality and look wonderful in my room. Ordering was a breeze, and they arrived on time. But there was a minor issue with the packaging, and overall, I'm quite satisfied with this purchase.