Jacuzzi® - Manchester Avis 

A visit to Bents garden centre for some plants resulted in us coming away with an unexpected order for a Jacuzzi hot tub!

Initially, when we entered the Jacuzzi area in the outside grounds of the garden centre, my first thought was that these things are well out of our reach, and something for the super wealthy.

Not only were these surprisingly affordable, with some amazing finance deals on the table, but the entire experience was made so much easier by Mark Crawford, the sales executive, who was a joy to deal with. Mark was extremely knowledgeable and professional, and engaging in a way that wasn’t over the top, but made him a very likeable person.

Our Jacuzzi was delivered and installed to the absolute date, time and specifications as promised, and even after we had some initial teething issues with cloudy water, it wasn’t too much trouble for Mark to call us back (on a weekend, too) and talk us through the process of rectifying it.

I can honestly say that these things are super-therapeutic, we both sleep much better after taking a dip of an evening, and they are intelligent in terms of their energy consumption. They are called Smart Tubs for a reason!

All in all, a thoroughly satisfying experience, from the point of purchase to the post-delivery aftercare.

I would give this company (and the salesperson, Mark) a rating of Highly Recommend.

Had a hot tub delivered three weeks ago , a couple of teething problems but can’t fault the after service. Prompt and issues sorted within a couple of days . Mark from Manchester office dealt with an issue within 5 minutes of me emailing even on a Sunday, he’s excellent to deal with very professional, highly recommend buying through him

Nigel came today and fixed the temperature sensor and an issue with the Bluetooth speakers on my spa. Was really nice and professional and had the job done in no time at all! Great service! Thanks Nigel!!

Steve made the whole process of choosing a hot tub, very easy for me. He was knowledgeable, friendly and polite throughout and I would recommend him to anyone.
Thanks, Steve.

Bought our Jacuzzi 315 tub in 2021 from Bents Jacuzzi Manchester. Steve and the staff were so helpful an knowledgeable in helping us make our choice of tubs. Since then I have visited several times to get advise and chemicals for my tub, and always my wife and myself are greeted warmly and given friendly expert information. Just like to say thank you for your continuing professionalism and help. Ian & Jackie Dobbins

Myself and partner only went in to buy plants, but ended up looking at hot tubs at Jacuzzi in bents garden centre in
Manchester in June 2022, we spoke to Mark who from the start told us what we needed to know about this particular hot tub needless to say we bought one, process was smooth and delivered exactly how was said,we're in it most weekends now, I've been over a few months now since and nothing is a problem to explain what's what, I've been to see Mark and his work colleagues today jan 2023 for a bit of advice and they couldn't of been anymore helpfull, if your thinking of getting a hot tub call into bents go see Mark or his colleagues and they will make sure you get the best deal, definitely 10/10 for service

Brilliant from start to finnish. From choosing the tub and help with finance options, it was all smoothly done. Even called with questions after installation and offered gate advice.

Phil the sales man was really helpful, knew everything about the products and helped me make an informed choice, he was approachable and polite. Not pushy at all.
The aftersales team were equally excellent and ensured we got our Jacuzzi on schedule a week before Christmas and one delivery was cancelled as it was too windy to crane lift. The Jacuzzi was set up and warmed up just in time for Christmas Eve. The whole process was easy and stress free. The aftercare has been great anytime I’ve had a question they have been really helpful

Staff at jacuzzi ( Bents venue) were lovely friendly and knowlegable and very helpful .
The sales area was well displayed and the variety of jacuzzi on display was a great example of what would fit in a home outdoor environment.

I bought a Jacuzzi 435 from Mark and Steve. They have been nothing but superb in the six months post then with all the questions I had regarding chemicals etc. it’s not as nearly as complicated as I thought, but Mark has been very patient with me throughout. I couldn’t fault them and would highly recommend them if you are looking to buy one ! Thanks

We love our Jacuzzi J575 but having had it for only a few months we had a few questions. We've called into the showroom at Bents twice and the guys there were extremely helpful on both occasions. They were happy to demonstrate as well as explaining what products we didn't need, so no hard sell.
We would recommend without hesitation.

Fantastic buying experience from a brilliant team, in particular Steve Butler was incredibly helpful and spent a lot of time talking through various options etc.
Another mention to Anne-Marie for all of her help as well.
Would recommend speaking to these guys before anyone else if you are looking for a hot tub.

It was a huge decision for us buying a Jacuzzi but Steve Butler was very patient with us . We probably asked the same questions time and time again . Steve certainly knows his products and has been and still is very helpful. Great company to deal with .

Fantastic service and after sales care. We ordered our Jacuzzi 335 through Steve Butler at Bents Garden Centre, who couldn’t have been more helpful in helping us decide, without pressuring us. Since taking delivery in March this year, Steve is always super helpful in advising us on chemical set-up and water changes etc. Highly recommended.

Bought our Jacuzzi 5 years ago and can honestly say that the whole experience of buying the hot tub and equally important after care service has been excellent. Steve and Phil are professional, knowledgeable and always happy to help when we pop in for in for supplies. Thanks Jacuzzi!

We finally treated ourselves to a jacuzzi and can honestly say our purchase and after sales care has been outstanding. The team are so friendly Mark, Steve and Phil have been so helpful. We have had all questions answered, tips on cleaning and aftercare. Brilliant advice on the correct products to use. You don’t feel rushed when they explain things and when we initially bought our jacuzzi there was no hard sell. The running cost have worked out almost exactly to their estimate. Describing in 3 words I’d say. Professional, Trust and quality.

Steve and all the chaps at jacuzzi are really helpful and knowledgeable, so glad glad i brought the jacuzzi brand for reliability and for the excellent customer service.

Had a great experience with the salesman Steve, we was given the wrong measurements so on the day of delivery it wouldn’t fit down the side of the house and had to rebook for a few weeks later so I could make room to come around the back of the house. When delivery day came we was supplied with a cover way to big and needed 2 of use to operate it and no steps as they was out of stock as was the cover. I’d rather have waited until everything was in stock before taking delivery.
All that said the Jacuzzi is fantastic and cheap to run.
Jay Chorley.

The whole experience from first visiting the site at Bents to having the jaccuzi installed was excellent. The team at Bents are really helpful to deal with. The delivery team were efficient and knowledgeable. We had a very good experience all round. Thank you, and we love our jaccuzi!

So after waiting 6 months for jacuzzi to fail to turn up at agreed times to repair their ever faulty hot tub, they are now telling me a senior manager will call me within two days then leaving me waiting over a week with no call and no update to emails after 2 weeks. It seems the only way to get a response is to raise negative press on their socials.