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Noté 1 sur 5 étoiles

So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

The service is brilliant to use in the sense my partner never has to worry about credit ti stay in contact but the fact you can’t change your forwarding number yourself if you change your phone number... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de télécommunications

Informations provenant de diverses sources externes

JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

155 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,4

Tous les avis

(155)

12 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

It took a long time to sort out a phone…

It took a long time to sort out a phone line but actually I never had any problems from your side and I have always had speedy reply’s on all concerns customer service is really good thanks so much this service is very valuable when you have someone you care for inside

18 février 2020
Avis spontané
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Réponse de JailTele

Thank you for your positive comment :)

Noté 5 sur 5 étoiles

Sign up. You won't regret it

I was told about this company by someone who had signed up to several different systems but recommended this as the best they had come across.
I looked at the website for the options available and contacted them with a list of queries. All my questions were answered quickly and patiently and all options explained to me and which one would be best for me based on what I had requested.
I decided to sign up for the 0800 service so that I could cover the full cost of the phone calls.
This is definitely the best way to keep in touch. Credit on the prison system doesn't go anywhere as far as this does.
I wish I had heard of this system earlier. I have been able to speak to my loved one everyday. Our family would totally recommend this service to anyone as you can stay in regular contact and not wait wondering if your loved one is ok as they have run out of credit on their phone account.
Amazing customer service received every time I've contacted them with any query no matter how silly.
So quick and easy to set up. Only delay was the prison doing what they needed to. Sign up for this and stay in touch with your loved one.

12 février 2020
Avis spontané
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Réponse de JailTele

Thank you for your positive review. We will keep doing our best to provide high quality service.

Noté 1 sur 5 étoiles

Sorry dont agree that u cant carry.mins…

Sorry dont agree that u cant carry.mins over when I purchased a 1000 mins and only used 14

11 février 2020
Avis spontané
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Réponse de JailTele

Thank you for your review. The terms are clearly stated on our website. We have offered you different plans (with rollover minutes) however you didn't accept it. Customer satisfaction is our priority but we need a little cooperation to make you happy.

Noté 3 sur 5 étoiles

It is usually good although sometimes…

It is usually good although sometimes we can't get through or the call will just drop out unexpectedly.

4 février 2020
Avis spontané
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Réponse de JailTele

Thank you for your review. Unfortunately we were not able to look into the issues you have mentioned in your review as you haven't reported them to our support team.
We will contact you directly to see how we can improve it.

Noté 4 sur 5 étoiles

Easy to set up and top up but still…

Easy to set up and top up but still expensive

31 janvier 2020
Avis spontané
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Réponse de JailTele

Thank you for your review. I've just emailed you with more details about our 30 days packages which are much cheaper than the "Basic PAYG" you're using now. Hope you will find these plans better fit to your average monthly usage.

Noté 5 sur 5 étoiles

JailTele enables you to keep in touch with loved ones in prison.

JailTele offer a great service it enables prisoners to call friends & family on their mobiles at a reduced rate. It can also enable a prisoner to call them at no cost to themselves as the bill is paid by the family member or friend. The customer Service is excellent. I would definitely recommend this company if you want to keep in touch with a person in prison.

8 janvier 2020
Avis spontané
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Réponse de JailTele

Thank you for your feedback. Happy calling!

Noté 2 sur 5 étoiles

I think it’s crap that you make us pay…

I think it’s crap that you make us pay then still take of prisoner when if we paying it should be free for them to call that means I have to top up both Now

5 janvier 2020
Avis spontané
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Réponse de JailTele

Dear Louise,
our service is to lower the cost of calls from inside the prison - we do not control the phone system in the prison so the rates your inmate pays are out of our control.
Even if you top up both the overall cost is way less than calling your mobile directly from the prison.

We have also another type of the service - FreePhone number (0800) where it's free for the inmate to call and you cover the full cost of the call. You have got this advise by email just yesterday from our support.

Noté 5 sur 5 étoiles

Very friendly

Very friendly, Polite and able to speak to with any query. Thank you very much

Hannah x

12 novembre 2019
Avis spontané
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Réponse de JailTele

Thank you for your feedback. Happy calling!

Noté 5 sur 5 étoiles

Best service ever

5 novembre 2019
Avis spontané
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Réponse de JailTele

Thank you for your feedback. Happy calling!

Noté 5 sur 5 étoiles

Thank you JailTele

Thank you JailTele!
Now my loved one calls us for free! :)

23 octobre 2019
Avis spontané
Logo de JailTele

Réponse de JailTele

Thank you for your feedback. Happy calling!

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