Fast order & delivery. I got what I needed. Great, accurate order & delivery communications. I will use this company again. I can't offer a better compliment than that. 10/10.
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Lisez les avis des autres
Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
L'entreprise a répondu
The only reason you did not get five stars is due to the unnecessary plethora of emails - over a dozen - trying to get me to order. I am capable of deciding that myself.
L'entreprise a répondu
Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Japebo.co.uk
Écrit par l'entreprise
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Écrit par l'entreprise
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Coordonnées de contact
Fabriksvej 9A, 4200, Slagelse, Danemark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4,4
Excellent
481 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good service
Good service supplying original equipment at a reasonable price. Even though supplied from Denmark delivery was within a week. Will definitely use again.
9 mars 2026
Réponse de Japebo.co.uk
Hello Geoffrey,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Suport
The product was described accurately
The product was described accurately, easy to order and arrived well packaged, ontime.
20 mars 2026
Réponse de Japebo.co.uk
Hello Trevor,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
A very efficient and speedy service…
A very efficient and speedy service providing all my needs to keep my hearing aids functioning optimally.
21 mars 2026
Réponse de Japebo.co.uk
Hello David,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Items delivered promptly
7 mars 2026
Réponse de Japebo.co.uk
Thank you for your positive feedback! It’s great to know that your order arrived quickly.
We look forward to serving you again in the future.
Best regards,
Japebo
Réponse de Japebo.co.uk
Hello,
Thank you for your feedback – we truly appreciate it.
We’re sorry to hear that the delivery took longer than expected. We always aim to deliver as quickly as possible, but delivery times can vary depending on the destination and postal service.
If you have any questions about your order or future deliveries, we are always here to help.
Kind regards
Micas – Japebo
All sorted
After my initial issues with their response to non delivery of my order, the Company really stepped up and quickly resolved the issue and I now have received it. their action was decisive and very helpful.
20 mars 2026
Avis spontané
Réponse de Japebo.co.uk
Hi Jean, I'm sorry to hear that you felt this way.
We do accept returns, but in this case the product packaging had been opened, which means the item could no longer be returned as it was not in resellable condition.
That said, we have tried to help by offering a discount on the product you need instead, as we would very much like to help you get the correct receiver. Please feel free to reply to the email we sent you and we’ll be happy to assist further.
Best regards,
Mads - Japebo
Cleansing fluid ok but hearing aid…
Cleansing fluid ok but hearing aid elbows did not fit my aid
17 mars 2026
Réponse de Japebo.co.uk
Hello Mike,
Thank you for your feedback. We are pleased to hear that the cleansing fluid met your expectations, but we are sorry that the hearing aid elbows did not fit your device.
There are many different models and variants of hearing aid accessories, and compatibility can vary. We always encourage customers to contact our customer service if they are unsure which product fits their hearing aids, and we are happy to assist in identifying the correct part.
Kind regards,
Magnus
Japebo Customer Service
Réponse de Japebo.co.uk
Mr. Black,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
delivered ok
13 mars 2026
Réponse de Japebo.co.uk
Stephen,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Réponse de Japebo.co.uk
Hi Derek, thank you for your review!
We’re glad to hear you’re happy with the product.
Kind regards
Mads – Japebo
Had some issues regarding product but…
Had some issues regarding product but close these out
27 février 2026
Réponse de Japebo.co.uk
Hi Alan,
Thank you for your feedback.
We appreciate you bringing this to our attention, and we’re glad to hear that the issue has now been resolved.
If there is anything further we can assist you with, please don’t hesitate to reach out.
Kind regards
Thomas – Japebo
My order was to be delivered on 12th…
My order was to be delivered on 12th March and it still isn’t here on the 15th!
15 mars 2026
Réponse de Japebo.co.uk
Hi Garth, we are very sorry for the delivery delay.
Waiting more than a week for an order is of course longer than expected, and we completely understand your frustration. We can see that the shipment has now been delivered, but we sincerely apologize that it took so long to arrive.
If there is anything at all wrong with the order, please reply to the email we sent you and we will be happy to help.
Kind regards,
Mads – Japebo
Delivery failed
The post office have delivered the product to the wrong address unfortunately not one of my obvious neighbor's. Frustrating as I traveling abroad tomorrow and have now runout of replacements.
21 février 2026
Réponse de Japebo.co.uk
Hello,
Thank you for your message, and I completely understand how frustrating this situation must be, especially when you are travelling tomorrow.
However, it looks like the postal service has not delivered the parcel to the wrong address. According to the tracking information, the package has been delivered to a collection point and has been ready for pickup since 11:44 today, rather than being delivered directly to your address.
We hope you will still have the opportunity to collect your products, and we wish you a very nice trip abroad. Your items will remain available for pickup at the collection point.
If you need any further assistance, please feel free to contact us.
Kind regards
Micas – Japebo
Very efficient
Very efficient, delivery time good considering it was abroad. Product is exactly what I wanted
4 mars 2026
Réponse de Japebo.co.uk
Hi Mary, thank you very much for your review.
We are delighted to hear that you were happy with the delivery time and that the product was exactly what you wanted.
Kind regards,
Mads – Japebo
Updated review
I cannot comment as my purchase has not yet been delivered!
The item has now been delivered. It is correct. However, the calendar provided to update the 'Date of Experience' will not permit entries beyond 8th March. It should read 11/03/2026.
3 mars 2026
Réponse de Japebo.co.uk
Kindly try this from outlook and if there is still no response let´s close the ticket.
Réponse de Japebo.co.uk
Hi Richard, thank you for your review!
Great to hear it was easy to order and that delivery was quick. We really appreciate it, and we’ll be happy to help again anytime.
Kind regards,
Japebo Support
Easy to order and came pretty quickly…
Easy to order and came pretty quickly considering where they came from. Decent comms
10 février 2026
Réponse de Japebo.co.uk
Hi Miss Roach, thank you for your review!
We’re glad it was easy to order and that delivery was pretty quick, especially internationally. Thanks as well for mentioning the communication - we really appreciate it.
Kind regards,
Japebo Support
Satisfactory thanks
7 février 2026
Réponse de Japebo.co.uk
Thank you for your feedback and for your order.
We are pleased to hear that everything was satisfactory. We truly appreciate your support and hope to welcome you back to Japebo again soon.
Kind regards
Thomas – Japebo
Réponse de Japebo.co.uk
Thank you very much for your great review! We’re delighted to hear that you found the ordering process easy and the delivery efficient — that’s exactly the experience we aim to provide.
We truly appreciate your support and hope to serve you again soon.
Kind regards,
Japebo
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