Site says 3-6 day delivery but still not received 3 weeks later. Also receiving too many emails asking for reviews on product not received. Poor service and misleading website
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Lisez les avis des autres
I placed my order on 8 June. I believed I was ordering from a New Zealand company. Their name showed as Japebo.NZ. However, it turns out the company is in Denmark and I did not receive my order u... Voir plus
L'entreprise a répondu
The choice and price were great however the followup not so good. 10 days now since I ordered and based on the tracker, does not appear to have left the international airport yet
I intended to purchase the hearing aid receivers from another source but there could have been issues that were not experienced with Japedo. I did think they were being sent from a NZ warehouse bu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Japebo
Écrit par l'entreprise
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from leading brands such as Oticon, Widex, Phonak, Signia, and ReSound.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring good sound quality and long-term performance. 🔊
🛒 Easy and simple shopping
Our webshop is designed to make it easy to find the right products. With clear categories,
search functionality, and detailed descriptions, you can quickly find the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Friendly and helpful support
Need help choosing the right product? Our support team is always happy to help via email,
both before and after your purchase.
🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
⭐ We value all feedback and use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Écrit par l'entreprise
- Everything in one place
- At Japebo, you’ll find original spare parts, accessories, and care products for hearing aids from leading brands. We make it easy to find exactly what you need.
- Helpful support when you need it
- Not sure which product is right for you? We’re here to help. Our support team is ready to assist you before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking, so you can follow your delivery.
- Safe and flexible shopping
- We offer a 90-day return policy, so you can shop with confidence. We use customer feedback to continuously improve our service.
Coordonnées de contact
Danemark
- info@japebo.nz
- japebo.nz
Everything you need for your hearing aid
3,5
Moyen
66 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Japebo
Thank you for sharing your feedback. We’re truly sorry to hear that the product description did not meet your expectations and that this led to a disappointing experience. We always strive to make our product information as clear and helpful as possible, and your input will help us improve. Please reach out to us directly so we can find a suitable solution together.
Mad mikes hearing aid parts
I found the companies website easy to navigate and use. The products are just as listed and good quality.
Fast delivery with items well packed.
11 août 2025
Réponse de Japebo
Hi Mike,
We greatly appreciate your detailed feedback. It’s wonderful to know you were happy with the website, the quality of our products, and the delivery service. Looking forward to you shopping with us again!
Best regards,
The Japebo Team
Solid experience
The right items shipped.
Shipped the day ordered.
Arrived ahead of schedule.
30 juillet 2025
Réponse de Japebo
Thank you for your fantastic feedback! We’re so pleased to hear that the correct items were shipped quickly and even arrived ahead of schedule. It’s wonderful to know that everything worked smoothly from order to delivery. We look forward to serving you again!
Quick delivery
Quick delivery, excellent packaging, I liked the information in the website about compatibility with my hearing aids.
3 août 2025
Réponse de Japebo
Dear Gavin,
Thank you for your great feedback!
We’re delighted to hear that you appreciated the quick delivery, secure packaging, and the compatibility information on our website. Your satisfaction is very important to us, and we look forward to serving you again!
Good product but more could be added for the price I paid for it .
Most of the products I can use I am unsure about the cleaning tablets with my type of hearing aid for the moulds but i will see how it goes there could be a more detailed instruction manual on how to use the cleaning set maybe you could of put some batteries in there as well as Oticon wipes or spray as well as a set of brushes and tools for the price I paid
24 juillet 2025
Réponse de Japebo
Dear Tammy,
Thank you for your detailed feedback!
We appreciate you taking the time to share your thoughts. We’re glad many of the products are useful for you and understand your concerns regarding the cleaning tablets and instructions. Your suggestions about including additional items, such as batteries, wipes, spray, and tools, are very valuable and will be considered as we work to improve our product sets. We hope you’ll still find the cleaning set helpful, and please don’t hesitate to reach out if you need guidance on using it with your hearing aid.
Réponse de Japebo
Dear Laureen,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Réponse de Japebo
Hello Maxine,
Thank you so much for your kind review. We’re delighted to hear that you’re satisfied with both the delivery and the speed.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards
Marina
Great Phonak receiver replacement
The receivers on both L and R needed replacing. I thought of taking my hearing aids to a specialist however found yours on line and they are so easy to fit once you see how. Work well. Only comment is that the price does seem a little steep for what they are.
25 juillet 2025
Réponse de Japebo
Hi Max,
Thank you so much for your 5-star review!
We're delighted to hear that the receivers worked well and were easy to fit once everything clicked into place. It's great that you were able to sort it out without needing to visit a specialist.
We appreciate your honest feedback regarding the price — we do our best to keep prices fair while ensuring we supply only original, high-quality components directly from the manufacturer.
If there's anything we can assist you with going forward, you're always welcome to reach out.
Kind regards
Per – Japebo
Réponse de Japebo
Dear ljcraignz,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Quick posting and great pricing
14 juillet 2025
Réponse de Japebo
Dear Carol,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
The ordering process was simple and…
The ordering process was simple and delivery prompt
11 juillet 2025
Réponse de Japebo
Hi David,
Thank you for your great feedback! We’re happy to hear the ordering process was simple and the delivery prompt. Thanks for taking the time to share your experience!
Best regards,
Magnus
Japebo Customer Service
Réponse de Japebo
Hi Marie,
Thank you for your great feedback! We’re glad to hear you had an excellent trading experience. Thank you for taking the time to share your experience!
Best regards,
Magnus
Japebo Customer Service
Réponse de Japebo
Hi Gray,
Thank you for your positive feedback! We’re glad to hear you found our service prompt and efficient. Thank you for taking the time to share your experience!
Best regards,
Magnus
Japebo Customer Service
Réponse de Japebo
Dear Donald,
Thank you for your feedback!
We’re happy to hear you received the essential product you needed. We noticed you gave us 3 stars, and we’d love to understand how we could improve your experience next time. Your input means a lot to us and helps us make our service even better.
I brought size medium for my 2M…
I brought size medium for my 2M receivers but they are too small to fit on the receivers.
Waste of money.
Should clearer instructions which to get for which receiver
13 juin 2025
Réponse de Japebo
Thank you for your review.
It looks like the sport lock you initially ordered wasn’t the right fit for your 2M receivers. We understand this can be confusing, and we always encourage customers to reach out before ordering if they’re unsure—we’re more than happy to help guide you to the correct product.
As soon as we became aware of the issue, we contacted you directly and assisted with an exchange to ensure you received the right item.
We hope the solution was helpful and would really appreciate it if you’d consider updating your review to reflect the support you received.
Kind regards
Per – Japebo
Réponse de Japebo
Hi John,
Thanks for your review, the cleaning set includes the following:
Package Includes:
16 cleaning tablets
1 cleaning cup
4 drying capsules
1 drying cup
1 air blower
1 bag
and user manual
No spray or no wipes - please help us understand where you found the other info, then we will be happy to get that changed ?
Kind regards
Per - Japebo
Replacement hearing aid receiver
I intended to purchase the hearing aid receivers from another source but there could have been issues that were not experienced with Japedo. I did think they were being sent from a NZ warehouse but they came directly from Europe. This is why they took a bit longer to arrive. The item is exactly what I expected and I fitted the part to my hearing aid myself. I am technically capable person. All well and my hearing aid is working great. Thanks for your service.
John Claxton
17 mai 2025
Réponse de Japebo
Thank you for your detailed review, John!
We’re so pleased to hear that the receivers were exactly what you expected and that you were able to fit them yourself successfully. While the shipping from Europe took a little longer, we’re glad everything arrived safely and is working perfectly for your hearing aid. We truly appreciate your trust in us and your kind words about our service!
Réponse de Japebo
Dear Diane,
We’re delighted to hear that your order reached you in New Zealand so quickly. We always do our best to ensure fast and reliable delivery, no matter the distance, and it’s great to know we met your expectations. We truly appreciate your trust in us and look forward to serving you again in the future! Have a great day!
Ripoff
I expected to see 2 boxes not 2 cards. This is daylight robbery . I certainly won't be buying anything more from you
26 mai 2025
Réponse de Japebo
Dear Marlene,
Thank you for taking the time to leave a review. I’m sorry to hear that the order did not meet your expectations. The item purchased was for 2 cards of batteries, as shown in the product description and images. At NZD 7.51, this is close to the lowest price they can be offered for, and we also provide free shipping on orders over NZD 150.
Kind regards
Per – Japebo
ELENDIG OG UFORSKAMMET TELEFONSERVICE
ELENDIG OG UFORSKAMMET TELEFONSERVICE
Har købt en Phonax PartnerMix men modtog i går en oplader til høreapparat.
Sendte i går en mail til dem om fejlen med vedhæftet fil af det forkerte og bad dem straks sende det rigtige i dag.
Har ringet 2 gange i dag og man fik ikke engang en undskyldning for deres fejltagelse og de bad om mit navn mobil og mail og jeg vil engang på et tidspunkt høre fra dem.
Er simpelthen en ommer og man bør lære personalet bedre kundepleje / har aldrig oplevet noget lignende
23 mai 2025
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