Jaycar Electronics Avis 

I bought an Air Duster from Jaycar online recently, since it's quite a bit out of my way to go to a Jaycar store to buy one in person. $15 for the air duster and about $10 for standard shipping which is pretty fair.

When the air duster arrived about a week later, it arrived loose in a box considerably larger with the air duster and no packaging/padding whatsoever.

At some point during shipping, the cap of the air duster had come off, leaving the spray nozzle exposed. And of course, the nozzle snapped off. This left it entirely broken and unusable, entirely because of the lack of packaging.

I contacted Jaycar support over this, expecting that I would be able to get a refund or replacement. What I was told instead is that if I wanted anything to be done about this, I would have to take the broken air duster and the box it came into a Jarcar store in-person, without even a promise of a refund.

The entire reason I ordered it online was to avoid having to make a trip to my closest Jaycar specifically, and now after the improper packaging, I'm being told I have to make that trip anyway, with the box and broken duster just to get a replacement or potential refund.

I received a feedback survey email about a week ago asking me about how satisfied I was with their performance, in which I reported my case wasn't solved yet, and I am yet to receive an email from them.

After shopping on a couple of fairly famous sites and ordering,tools or parts and receiving some which was rubbish,its good to receive my 2 orders with Quality parts and tools at a fair price from Jaycar,quick checkout,good delivery times as i live in regional area on north coast inland,and delivery to my door,whereas with the other 2 its a trip to local shop/Post Office agency Thanks Jaycar Tez

I purchased the book ‘Mastering microcontrollers helped by arduino’. In the image on their website it clearly showed that it was the third edition, however they sent me the second edition instead.

Always impressed with their stock and much of it seems good quality, even with generic brands such as PowerTech. Just picked up their $59 10W portable solar panel, and its delivering 1.7A even when hot, while my previous similar 10W would fade to 0.2A max when hot. Had a good run with the PowerTech solar controller too and GME radios. Nice to have a local store!

I wanted a thing to read an old HDD. The chap knew exactly what I wanted, offered me about 4 options, and then fitted the HDD into the enclosure I purchased. Got home, plugged it in, and it worked. I always seem to get good service when I visit Jaycar North Lakes.
Jon.

The service during lock-down was excellent, the staff really went out of their way to get the orders ready and while it was hard not to shop normally
(browse). My order was ready within 10 minutes and on arrival it took less that 2 minutes to get my order. Really impressed.
Thank you
Steve

Ordered 10 diodes for $6, paid $8 postage and a week later they still aren't here. No email notification that they have been sent. Website says delivery takes 2-5 days; they could have put the diodes in a taxi for the postage cost, or an express envelope for less. Call centre was useless. I'll just have to buy my electronic components off eBay in future, delivery is faster from China than from Jaycar. I miss Dick Smith.

very helpful and kind service