Jayco Avis 

If I could give my Jayco experience zero stars, I absolutely would. What began as an exciting purchase for my wife and me has turned into one headache after another with our 5th wheel Jayco Eagle 321 RSTS. As an active duty service member, I was hoping for a reliable RV to help transition smoothly between duty stations. Instead, we’ve faced nothing but frustration and disappointment.

From day one, issues began piling up. The battery provided at purchase was a "showroom" battery that failed within two weeks, leaking sulfur fumes throughout our camper. Then the kitchen’s plumbing, made of cheap ABS piping, cracked—soaking the entire cabinet space beneath the sink. Within six months, the Everchill refrigerator gave out, taking two additional months to replace. As if that weren’t enough, a leak in the underbelly of the RV remains unresolved to this day. And now, I’ve discovered another crack—this time in the ABS piping under our bathroom tub.

Jayco’s response has been even more disappointing. Their customer service deflects responsibility by blaming "vendors" for the faulty components. Yet Jayco chose those vendors and installed those parts. It’s unacceptable to pass the buck after marketing these units as being ready for “full-time RVing.” For the record, a sticker on our RV claims it’s covered for full-time use. But when I questioned this, I was told “full-time” meant vacationing—not living. If someone can explain what “full-time vacationing” actually means, I’d love to hear it—because after all this, I desperately need one.

Jayco has fallen short in quality, service, and integrity. I urge prospective buyers to steer clear. Choose a manufacturer that builds with care and stands behind its products. We deserved better—and so do you.

VIN: 1UJCA0BT3R1WD0115

Did Jaycovfire the employees that put a cat in a lunch box then threw it in grinder because they lacked the common sense and courtesy to leave cat alone or call SPCA ?if they did not fire them and make a public press conference I would not buy a RV from someone that lacks common sense and thinks animal cruelty is ok, if they thought that was funny what else do they think is funny working on a humans RV ? Clearly they hired some that have no concern or respect for life or safety. Fire them them throw them in jail for animal cruelty was it one cat or two? Was it 3 employees? Fire the bystanders that allowed it by watching. 💭🤔🗯️😿😾😿😾😿😾🙀🗯️

This company's VP condones animal cruelty. Three employees put two cats in a trash compactor and their VP says "the men acted in the company's best interest" by placing the live cats into the trash compactor.

Description of complaint:
Worst customer service ever! Bought a brand new camper and have had nothing but issues with the electrical system. Lost all lights, brakes and power to the travel trailer while going through the mountains of Tennessee in a storm! My family could have lost their life! We cannot use the $1k camera system because of the electrical issues. Finally found 2 corroded breakers (on a brand new camper!!) and Jayco will not warranty because its corrosion and against
their warranty even though its brand new! They acted like they were doing us a favor for warranting our countertops that are separating from the wall of the camper! Our new camper is sitting at Camping World right now and has been there since the beginning of April because it's needed a new battery, corroded breakers fixed (at my expense), new door, countertops fixed and now the entire electrical system re-wired because they found wires touching and it almost caught fire! Never will I buy anything Jayco again and I hope this helps people from buying from Jayco.

Bought a brand new Lark + fiamma and annes picked it up last year took it away attempted to put annex up fiamma was to small! I have explained this to them over and over and all they want to do is blame anyone else! The annex people came out checked it reported to them in an email the fiamma is too small. They ignored that report and want me to get another one. I check google google said the 2.6m fiamma is to small so did yahoo! pointed that out to the still want the report they already have again. It has been over six months now I suspect they will mess me around until its out of warranty. Going to take it to obudsmen and accc just sick of this.
Go somewhere any where else!!!!!!!!!!!!!!!!!!!!!!!

Bought a brand new 2023 Jayco Flight, April 2024, they were trying to move the last of the 2023's out and got a great deal! Now I see why. Used the first time in July 2024, trying to set up and the stabilizer jack was broken. Called Jayco and the response from customer service was to take it to your dealer to have fixed. Ok we are 7 hours away from our local dealer. Anyways my husband and I went a bought a ton of stuff so we could set up our camper. From the leaky shower, water running out in the floor, the fridge not working properly and the bunk beds... Whose idea was that? The kids can barely get on the top bunk and the attached ladder that's always in the way. This was a horrible idea. Came home from vacation and the dealer had our camper over 6 months because they couldn't get the parts in to fix. And still not fixed. There should be a lemon law on campers where they should have to replace the camper of our choice to get rid of this Jayco junk! Never will buy Jayco again.

Buyer beware bought a 2024 jayco 184 bsw baja. Wow so they say it sleeps 6 it doesn't my 9year only can't even straighten out on the bed. The floor was uneven tin is loose and ac filter can hardly be remove because it comes out against the cupboard. "It's by design is what I get from them. First camping trip water fill hose came right out of the wall and tub tap sprayed out the side. Water tank not strapped down. Even had to fight to get emergencies window fixed that would not open. But this is normal according to jayco. So if you want crap a d to fight about warranty buy one.

BUYER BEWARE! Jayco customer care is non-existent. Purchased 2022 264BH Jay Flight SLX new and one month after my 2-year warranty expired noticed front wall was soft. Took unit to I-70 RV Center (Jayco Dealer) where purchased and staff there could not figure out where water was getting in. Warranty claim was submitted as all parties agreed that water had been getting in undetected well before the warranty had expired. Also, since this appeared to be a possible structural issue there was potential for this to be covered under the 3-year structural warranty. Dealer offered estimate of $4300 to tear down unit to figure out where water was getting in as part of the claim process. Warranty DECLINED and after escalating to further make case of defective manufacturing issue again case was declined with not offer of resolution. All seams were looked at by myself and technical staff at dealer and no issue was found, however after sending requested photos to claim agent they picked apart photos and indicated the seals should have been all redone every 6 months per owner’s manual. Jayco stance is that regardless if the seals show no voids, cracking or separation I am to re-caulk the entire unit every 6 months. I took good care and inspected unit regularly, parked under canopy most of the time and saw no evidence requiring redoing any seals. Also, the large Jayco front decal peeled off the first year we had the unit. It is apparent that Jayco uses inferior construction products to cheapen the build and then hides behind clauses carefully crafted in their manual to get out of standing behind their product. Do not waste your hard-earned dollars on an inferior product. Research whom owns Jayco as issues maybe wide spread with sister companies.

Absolute garbage. poorly designed, poorly built, zero quality control, terrible support. I bought an Entegra Launch by Jayco in June. It is now November and I have been unable to use the vehicle a single time. I have experienced one problem after the next. I have not only had to cancel multiple trips, but have also shelled out over $1000 to insure a piece of crap that I cannot use. I waited 3 months for replacement parts for a defective air conditioner that never worked and a problem with a battery connector of which Jayco was fully aware, but did not fix. When I finally thought that everything was finally fixed (except for glue failing on the trim), I tried the awning for the first time. Now the awning will not fully retract, making the vehicle undrivable. I am 60 miles from the nearest dealer. I don't know what to do. I truly regret buying this piece of sh*t. I'm an idiot.

We bought one brand new last year 2023. Had issues off the bat. Here's review for less than 1 full years use: Very cheaply made- for reference- the fridge has had multiple issues and the cheap vanier fake wood around it has bubbled due to that.
Supposedly this is an "offroad" trailer- but the table inside broke from the slightest jostling on city pot-hole driving. (When stowed as directed)
- I put a light weight stick/adhesive thing on
The bottom sink/kitchen cabinet door to hold a plastic cutting board, tin foil and plastic baggies (3lbs Max or less) and it BROKE the door. The door was broken off the next time we drove it and walked in after to find it that way. All city driving in L.A. I would NEVER trust this offroad at all- the entire thing would probably come apart. Complete garbage.

JAYCO is junk. Not sure where their supposedly good reputation came from- maybe they have skimped post covid- but the trailer we own from them has been nothing but a junk nightmare and waste of money.

Our Jayco Seismic 4113 has truly exceeded our expectations. The floor plan is perfect for our needs, providing ample space and comfort. We appreciate Jayco's attention to detail and commitment to quality. Their customer service has been exceptional, always there to assist us whenever needed.
Throughout our years of searching for the ideal RV, we have come across many options, but none compared to Jayco. The reliability and durability of their products give us peace of mind as we embark on our journey across America. We feel proud to be Jayco owners and love showcasing our well-built unit to fellow travelers. Having a long-standing relationship with Jayco has only strengthened our trust in the brand. They truly stand behind their products, providing excellent support whenever required. It's reassuring to deal with a company that shares the same core values as us.
As a husband-and-wife duo, we cherish the opportunity to experience life together in our Jayco. It has become more than just an RV; it's our home on wheels, allowing us to create countless memories on the road. We are grateful for our Jayco and the freedom it gives us to explore this beautiful country.
In summary, we cannot express enough how much we love our Jayco and we highly recommend Jayco to anyone in search of a top-notch RV rig that perfectly suits their needs.

Hope this helps someone looking for a great toy hauler - Ashanti

SERVICE VERY BAD IN ADELAIDE. HAVE TWO WAIT TILL NEXT YEAR. GET MORE WORKERS IF ALWAYS SO BUSY. BEEN LIKE THIS FOR LONG TIME. DO NOT HELP YOU ONCE YOU. HAVE PURCHASED YOUR VEHICLE DO NOT WANT TO KNOW YOU.

The kitchen pop out warps the side wall of this Jayco Eagle HT 38ft bunkhouse travel trailer. The pop out leans out about 1" from level. You can visually see the the bend in the wall. Jayco refused to fix the problem by stating "Jayco would decline to participate". This issue was noted to them back in Nov 2020 after the first setup. Personally as an Aerospace Engineer this wall could fail without any notice while being occupied. After checking carefully while the trailer was on a concrete pad and the floor was perfectly level, I notice all the pops were out of level.

Put our new $180,000 Motorhome in for first service and a few minor repair issues. Jayco had MH for 3 weeks and when we went to pick it up (after calling 3 days earlier to confirm repairs were completed and we could collect MH) they asked to keep it for another week as they hadn't attended to some of the repairs including taking it for a test run to listen for some squeaks in cabin. They had only repaired 3 minor issues in the 3 weeks they had it. When we got it home and parked in different lighting, we noticed our new fridge door had all swirl scratch marks in it as if it had been wiped over with a dirty cloth. The fridge door had been removed during service to replace hinges. They deny all responsibility for scratches, saying they did not do it when we 100% know that the door wasn't scratched when we dropped it off to them. We have always defended Jayco to others who had negative things to say about them as we had previously owned a JAYCO caravan for 11 years but not any more. Very very disappointing!

Pathetic / non existent customer service. Pay top price expecting a top product and when you have issues the people with the decision making power hide behind telephony systems. Great job Jayco.

I had the unfortunate experience yesterday of being unable to retract my awning as the wind was increasing in intensity. I lashed it down and then rang the 24hr Jayco assist number at 3.30. assuming the advertising blurbs I received at the time of purchase were correct.
“Jayco RV owners can enjoy the reassurance of the Jayco Assist program available with every purchase of a new Jayco RV* to the original owner. Jayco Assist provides 24/7 emergency support and assistance for the first three years of Jayco RV ownership whilst travelling and away from home.”
I was shocked by the response.
I stated where I was (Victor Harbor) and was informed that the closest agent was in Adelaide, and I would need to ring them to organise assistance. I informed him that Adeleide was at least 90 min away if they had someone available.
Top roadside support!!!
I said is there any local support available and the operator said he would look into it and call back.
I then sought assistance from the park reception staff who immediately sent the assistant manager to assist me. I eventually managed to get the awning to retract but it lost the plot.
To get it out press retract to get it in press extend.
After a few cycles turning off at the end of each and the trying again I was able to get the awning to extend when I pressed extend and retract when I pressed retract.
The awning is not stopping at the right place, but I can live with that at the moment.
The operator rang back at 5.30 and informed me that no local services were available.
My van is booked in for warranty repairs in January and I will add this event to the list.
I have extracted parts of the warranty stuff below.
DEFINITIONS & TERMS i. New Jayco RV refers to first registration of a new RV sold to the first owner through a Jayco dealership.
ii. First three years of Jayco RV ownership refers to three years from the date of delivery and registration of the RV.
iii. Emergency refers to a situation during transit requiring immediate assistance and/or transport to the nearest Jayco service agent or similar.
FEATURES & TERMS The following information outlines the services available with Jayco Assist.
3. Emergency Assistance in Transit/Away from Home a) If your RV becomes immovable or unable to be towed due to an operational malfunction, assistance will be provided by connecting you to a Jayco repair agent (or similarly qualified party) for advice and, if needed, on-site assistance to inspect and resolve the malfunction.
Clearly my van fitted terms Part 3
No advice was given and no on-site assistance to inspect and resolve the malfunction. Was provided.
It appears to me that the glossy document provided when I brought the van is useless and I intend to refer this matter to the ACCC

Jayco Northpoint
As a fire fighter since 98, I know how important fire safety is.
In December we had an RV tech chek out our furnace and they said it’s fine!

A few months later my wife being smart jumped into action when our 2020 Jayco Northpoint with a Dometic furnace caught fire in February 2023. It was -5 F degrees in Utah and I was at the fire station. She called me and said she smelled smoke. Our dog had alerted her and she got the kids and the dog into our truck. She turned off the breakers and the gas, which prevented a total loss of the trailer.
When I came home, I found the furnace had burned a hole through the burn chamber and damaged the floor, wires, and pipes. The fire had also melted the water lines, which sprayed water and stopped the fire from spreading. I spent $8,000 to repair the damage and sent the furnace back to Dometic. They refused to reimburse me for anything. Jayco also denied any responsibility. I didn’t even get a discount on new parts. I hired an RV tech and showed them the receipts, but they didn’t care. I only asked for some help with the repair costs, not for extra expenses like lodging and loss of work.
Both companies blamed each other and ignored me. I fixed the trailer and sold it. I will never buy a Jayco or a Dometic product again. If you care about your family, you should avoid them too. I was lucky that my wife acted fast and saved our family (my wife, four kids, and two dogs). I didn’t claim it on the insurance because I thought one or the other would take care of us. It also took months to get denied from Dometic. I didn’t have the furnace anymore so insurance would not cover it! I should have called insurance first! So we paid all of this out of pocket!

I heard nothing from Jayco!
Dometic said it was an install issue and wipped their hands free! They didn’t try to help me or work with Jayco on it. They just blamed the install. If the install could have caused this, they should be getting with Jayco and making sure installs are correct.
I do not see how an install could have caused the issue. The burn chamber burned through itself. So I would have to say the metal had a weakness in it. It happens, but just to pass the buck and say it wasn’t your problem or faulty product, is crazy!
Wait till you see my reviews from RV techs, fire investigators and HVAC professionals!

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Very Dissatisfied Customer.

Main entrance door jammed/stuck shut. We were unable to take trailer for service and was told we had to pay someone to come out to give quote. Waited two weeks for approval. Paid service man again to come and repair door. Repair man now has to wait 2 months to get paid. Several phone calls and emails happened to get this repair done (three weeks worth) Repair man stated he would never do any repairs for Jayco again.

Tash is rude and useless at customer service. But Jayco is poor quality so I guess she suits the role there!

Bought a 2017 Outback Starcraft TL 16 51-3 caravan in 2022.
Had a wee collision with an obstacle when parking, needed a replacement resr corner panel.
Easy job to fit it myself.
Jayco quoted $1650 for this simple moulded plastic part that surely cost no more than $20 out of China. Parts for our previous Dethleffs caravan were much more affordable.