Absolutely perfect service. They were delivering 3+2 seater sofas Toni’s in Scotland from their base in Birmingham. They kept in touch and gave us their delivery date. Nearer that date they contacted... Voir plus
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Great communication on the day, called before arrival. Really courteous and helpful delivery people who went the extra mile and delivered the boxes to chosen location in garden. Everything arrived in... Voir plus
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Great experience altogether. Ordered a sofa, came 1 week after ordering, easy to assemble and really comfy so far! Gaivi and Praful did a great job delivering, when it wouldn't fit through the front d... Voir plus
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Absolutely fantastic service this morning Came on time,phone call to say 15 mins away too.Which they were,bang on time. Expected them to phone again as my location is always questioned by delive... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
It's fantastic to see the emphasis on building relationships and prioritizing customer satisfaction at JBS 2 MAN DELIVERY LTD. The hashtags you've provided, such as #HARDWORKINGWORKERS, #TRYTOPROVIDEBESTSERVICES, and #CUSTOMERSAREALWAYSOURLFIRSTPRIORITY, reflect a strong commitment to excellence and customer-centric values. By highlighting these aspects, you are not just delivering products; you are also focusing on creating positive experiences and meaningful connections with your customers. This approach can contribute significantly to building trust, fostering long-term relationships, and differentiating your company in the competitive delivery services industry. Consider incorporating these key messages into your marketing materials, website, and any customer communications to reinforce your company's values and commitment to exceptional service. Sharing success stories, testimonials, and positive feedback from satisfied customers can further strengthen your brand reputation and attract new business. In today's competitive market, businesses that prioritize customer relationships and consistently deliver excellent service are often the ones that stand out and thrive. Keep up the hard work and dedication to making your customers the first priority – it's a strategy that can lead to sustained success and positive word-of-mouth recommendations.
Coordonnées de contact
Unit 21 Imex Trading Estate, WV2 4XA, Wolverhampton, Royaume-Uni
- 01902 327 062
- customerservices@jbs2mandelivery.uk
- jbs2mandelivery.uk
4,6
Excellent
1 k avis
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A répondu à 90 % de ses avis négatifs
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brilliant delivery service
Communicated date well, updated with time of arrival. Went above and beyond putting delivery in back garden- thank you! will be happy to use again
10 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
We’re glad to hear you’re happy with our delivery. Our team worked hard to provide accurate information to every customer and arrive on time according to planned routes. Our drivers leave deliveries where customers prefer, never let them down, and are always ready to support them in every way. We keep customers updated at every stage of their delivery process and make adjustments if their circumstances or the delivery conditions change. See you soon again!
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Delivered carefully and promptly.
Delivered carefully and promptly.
Thank you for a great delivery experience.
14 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
You're most welcome; it's our pleasure to provide you with a great experience.
That's why we have a delivery process that covers every step from start to finish for each customer. We make sure they understand each stage of their delivery, and in case of any updates or changes in circumstances, we keep them informed.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Really helpful and prompt
Really helpful and prompt. Keeping in touch re delivery timing.
13 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
Thank you for your positive review! Our team works together to support customers through every step of their delivery process. We stay in touch from start to finish, ensuring everything goes smoothly until the delivery has been successfully completed.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
On time very friendly and items…
On time very friendly and items undamaged
11 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
Our loading team, delivery drivers, and the entire crew take great care of all customers' items. They ensure everything is loaded carefully and delivered to the customer successfully, making sure the customers are happy and satisfied with their delivery experience.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
The bookcase arrived within the stated…
The bookcase arrived within the stated time, and, on time on the day , however, I didn't appreciate being told I had to pay them £20 in cash to unpack it and remove the rubbish. It was left in my hallway, which was my room of choice. Apparently it's £40 if you request this through the company, neither arrangement I was aware of. As I had no cash, they shrugged and went on their merry way and left me to struggle with it myself. Won't be using them again.
11 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
We truly apologize for the confusion and disappointment. This is not something we expect from our delivery company. We work with many retailers, and depending on the retailer, the customer’s circumstances, and the property, we may not always be able to take the item to the room of choice. All information about charges and whether certain products can be assembled or delivered to the room of choice is always included in the customer’s file when confirming delivery. Our team and delivery drivers are fully aware of what the customer expects and how they should proceed at the customer’s property before completing delivery.
Again we apologise for this inconvenience.
Please don’t hesitate to contact us to discuss this further, we’re here to ensure all our customers are happy and satisfied.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Excellent
Lots of communication to arrange delivery including a phone call to give me an hours notice of arrival. The delivery guy was friendly and the items arrived well packaged and in excellent condition
10 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
Thank you for the 5-star rating! We’re glad you were happy with your delivery. Keeping our customers satisfied is always a top priority. Our loading team and delivery drivers take extra care to ensure customers receive their deliveries without damage and in great condition.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Good delivery service.
Everything they said they would do happened. Called day before with estimated delivery time. Driver called on the day if delivery with an update on time. Courteous driver. No damage to delivery.
8 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
Thank you for the positive feedback and 5-star review! We’re glad you had a great experience with our delivery team. Our drivers always take great care with every delivery. It is also very important for drivers to stay in touch with all customers and keep them updated at every step. That’s why we have a delivery process!
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Outstanding quality service/product
Ordered the bed online. Easy methods to pay. They communicated through several methods, emails, phone calls and text messages. They communicated in good times and turned up to planned delivery. The team were efficient and very quick putting the bed together. The bed itself is absolutely brilliant. I had the best sleep in a very long time. The quality is top notch, I have zero complaints what so ever. 5 out of 5 for me
6 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
Thank you for your 5 star review! we are so glad that you have had a good experience from start to end of your delivery process. We strive to provide an efficient and fast timeline to deliver to customers as quickly as possible.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Happy to receive a phone call the day…
Happy to receive a phone call the day before and 30 minutes before to remind me to be available. I ordered a heavy mirror which they kindly carried downstairs to my basement. It was very heavy!
7 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
We are so glad that you were happy with your delivery. Our team will always let customers know before arriving, so they’re aware we’re nearby and can be present for their delivery. Our delivery drivers always make sure to take great care of every customer and assist them in any way possible. Thanks for taking the time to write this review.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Drivers refused to even try to bring item inside
The delivery was due this morning.
The driver called me repeatedly despite my not answering as I was in another extremely important call.
When they arrived, they refused to bring our item inside because they claimed it would not fit through the doorway. (They did not try to bring it in). They also refused to unload the items from the box.
The box is now sitting in front of our house, which is on a busy road.
Now my husband and I have to figure out how to unpack a box of flat pack pieces, including a marble countertop, during our working day.
Appalling service.
8 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
We’re sorry to hear this delivery caused you stress. This isn’t the experience we aim to provide. Our drivers always call customers about half an hour before arriving at their property just to make sure the customer is aware and ready at present for their delivery. our delivery drivers don't let our customers down in anyway. If the customer's delivery has been sorted for assembly, they will definitely assemble it for the customer. Customers should let us know if there are any changes or concerns regarding a delivery. If drivers are aware that certain products cannot fit in a specific area, they can think ahead and plan an alternative.
Again we apologise for this inconvenience.
Please don’t hesitate to contact us to discuss this further, we’re here to ensure all our customers are happy and satisfied.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Great experience
This was a good experience with a delivery company , although they were 2 hours late due to traffic they kept untouched throughout the time..
7 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
We always inform our customers if there’s a delay and let them know we can’t deliver at the originally scheduled time slot, so it doesn’t cause any stress.
Thank you for the 5 star!
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
The guys kept me in the loop for their…
The guys kept me in the loop for their long journey up to Scotland and ended up being here hours earlier than first advised, that was great and they were quick and efficient with the delivery of my mattress they even took the plastic wrapper off and put it straight onto my bed to save me the heavy lifting. Not the most chatty lads, but very efficient, I recommend them 100%.
4 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
We appreciate your honest review. Our delivery drivers always strive to provide the best for their customers while ensuring everyone feels safe. That’s why they prioritize both their own safety and the safety of the customers. We’re glad to hear you had a great delivery experience!
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Great that they called to let me know…
Great that they called to let me know what day they could come. However, the lady’s first language was not english and I found it hard to understand what she was saying… please slow down and state the name of the retailer (John Lewis in this case), to ensure clarity.
3 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
Thanks for your honesty, we appreciate this feedback as it will help us improve things in the future. It is very important for all team members and staff to provide the right information to customers and be clear.
Keeping customers updated at every step of the delivery process is also very important to us.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Poor service from the start
Very poor service received from the outset with this company- multiple mistakes when sorting the delivery date then it arrived at 8.30pm for a 5pm to 8pm delivery slot.
They do not provide any sort of tracking service and don’t phone ahead with an ETA like most reputable companies do.
No apology from the delivery guys who just wanted to drop the items and go ASAP.
Update - this company claim in their response that they contact the customer by phone to give updates on the delivery- but this is simply not true!
2 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
We’re sorry you had a bad experience with your delivery. Our time slots can sometimes change due to various circumstances, but our drivers and team always call each customer before arriving at their destination. Our company prioritizes customers' needs and follows them if they have been communicated to us in advance.
Again we apologise for this inconvenience.
Please don’t hesitate to contact us to discuss this further, we’re here to ensure all our customers are happy and satisfied.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Suppose to deliver two coffee tables…
Suppose to deliver two coffee tables between 10am and 1pm. Lack of communication. I called 2pm and I was told by the staff the driver will call me but still no call. I then called the company which I purchased the tables after 3pm and I was told the driver will arrive by 4pm.
The worse part driver was on the phone during the delivery and didn't even put the coffee tables inside the house. He left them near the front door so my wife and my young daughter had to carry them inside.
2 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
We are sorry that you had to go through all this, this is not any of the companies expectation towards our customers. One of our priorities is to keep customers informed at every stage of their delivery. Sometimes changes happen due to various circumstances, but we resolve the issue without causing any inconvenience to customers. All our delivery drivers are expected to take on board whatever the customer wishes.
We apologize for your experience and will ensure it does not happen again, making sure all our customers are satisfied.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Kept informed about delivery dates and…
Kept informed about delivery dates and time. Very pleasant and helpful driver. Package was in secure box
2 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
Thank you for your positive review! Our priority is to keep customers informed about their deliveries and provide updates whenever needed. Our delivery drivers and team handle every product with care and pay close attention to detail. They’re also incredibly helpful, assisting customers from the moment they head out for a delivery until the time they leave the customer’s property.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
Great experience
Very happy with this company every part of the delivery was great, on time informative and friendly delivery staff. I’ve just taken a second delivery by this firm and I was told that they were running late because of a breakdown but they still delivered it at 7pm and they were still very polite and helpful, this company is second to none.
1 juin 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
We’re glad you’re happy with our company. Our team works hard to be as accurate as possible with customers and always strives to never let them down. Our whole team treats customers like family!
We appreciate your positivity towards our company.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
2 great guys who madexa fast delivery
2 great guys who madexa fast delivery, nice guys thanks
1 juillet 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
Thanks, the whole team really appreciates your feedback!
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
huge thank you to everyone at your…
huge thank you to everyone at your company for the outstanding customer service we’ve received from start to finish.
When we first ordered our bed, the ordering process, delivery, and overall service were fantastic. After moving into our new property, we unfortunately discovered that, through no fault of anyone’s, the bed had been supplied without the necessary brackets. I contacted your team within 24 hours, and I was genuinely impressed that the replacement brackets arrived in the post so quickly. The issue was resolved without any hassle.
After a couple of months of using the mattress, we noticed that it had started to sink on the left-hand side. I contacted your customer service team again, and once more the experience was exceptional. We were offered two solutions—a partial refund or a replacement mattress. As we absolutely love the bed and have been so impressed with your company, we chose the replacement.
I did mention that I was concerned the same issue could happen again if we replaced it with the exact same mattress. Rather than simply sending another identical one, your team kindly offered us a different type of mattress, which we were absolutely delighted with. It really showed that you listened to our concerns and wanted to ensure we were completely happy.
The replacement delivery was just as impressive as the first. The two delivery gentlemen were incredibly professional and helpful. Unfortunately, the mattress wouldn’t fit in our lift, but without hesitation they carried it up four flights of stairs. Their positive attitude and willingness to go the extra mile really didn’t go unnoticed.
I genuinely cannot thank your company enough for the way you have handled everything. Every interaction has been friendly, professional, and focused on providing the best possible customer experience. It is rare to receive service of this standard these days, and I wanted to make sure you knew how much it has been appreciated.
I will have no hesitation in recommending your company to family, friends, and anyone looking for a quality bed backed by exceptional customer service.
Thank you once again for going above and beyond.
29 juin 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
The team and everyone here truly appreciate your positive review. Customer service is our top priority, and meeting our customers’ needs is extremely important to us. Our team works hard to satisfy every customer, whether it’s the delivery crew or the company itself.
If a customer is not happy with the delivery or there’s a problem, we’ll fix it, make sure it doesn’t happen again, and do everything we can to never let our customers down.
Listening to our customers' concerns and ensuring their happiness means everything to us. We feel fulfilled when we know they are comfortable and understand every step of the delivery process.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
I am very happy with the mirrors that I…
I am very happy with the mirrors that I purchased, but will think twice about buying from John Lewis again, the experience with the local courier they chose was farcical.
27 juin 2026
Avis spontané
Réponse de JBS 2 MAN DELIVERY LTD
We are so glad that you are happy with your John Lewis mirror.
We’re sorry you didn’t have the delivery experience you expected. Our drivers do their best to provide outstanding service to all customers. We will make sure that this does not happen again as our customers experience is very important to us.
Please don’t hesitate to contact us to discuss this further, we’re here to ensure all our customers are happy and satisfied.
Thank you
JBS 2 Man Delivery Ltd
e:customerservices@jbs2mandelivery.uk t:01902 327062
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