JCF Property Management Avis 209

Our building management recently transitioned to this company, and our experience thus far has been quite terrible. Despite charging a substantial fee for their services, this company has proven to be severely lacking in its problem-solving capabilities. Approximately five months ago, we reported a leakage issue from the flat, and regrettably, it remains unresolved to this day. In my efforts to seek updates on the matter, I've had to reach out to them via email and phone no less than ten times. It is disconcerting that without my proactive follow-ups, it appears that no progress is made in addressing reported issues. This situation raises questions about the purpose of paying a building management fee if I must continually initiate contact to check on the status of reported problems. Ideally, they should take a proactive stance in problem resolution and keep residents informed of progress.

Another issue pertains to the initial invoice issued by this company. We were instructed by JCF to settle a balance transferred from the previous management company. However, our records indicate that no outstanding balance should exist. I brought this matter to their attention, and they assured me that they would contact the previous agent for clarification. Despite my waiting for over a month, I still have not received the promised clarification and during that period they added two late payment charges on my account! In the end, I had to make a payment without understanding the basis for the charge, and also pay late payment fees on top of that! I think this is a really appalling way to treat customers, JCF was aware that I was awaiting clarification on the balance, the imposition of two late payment fees seems unjust and unwarranted.

Lastly, due to the inadequate service I received from this company I had to make multiple complaints which went unanswered until I emailed the company directors. Even then, the response I received was thoroughly unsatisfactory. I am genuinely astonished by the unprofessionalism and incompetence displayed by this company, as they have created so much stress and hassle for me.

Thanks to Lena Delosantos for her professionalism and communication skills at our Residents AGM yesterday.

Back in 2020 it was a different story. At that time I wrote a review and I said: We’ve had our flat in this block for over 23 years. In that time we’ve seen several managing agents come and go. Generally the thing they had in common was low attention span, and too little time which lead to poor and reactive service. JCF came highly recommended and their appointment several years ago has been game changing. They undertook a detailed survey and came up with a 10 year plan to eradicate the issues that had arisen through the previous neglect. This was all costed carefully and the options in terms of timing agreed with the lessees. They have worked systematically through through this

Today, the block is in good shape and there should be no more surprises. They’ve done an outstanding job for all of us. Their patience is matched by their professionalism knowledge and experience. Residential management is not easy and if you end up with the wrong firm it can be a disaster. We were fortunate that they were recommended by our neighbouring block.That was my review in 2020.

Update September 2023. Sadly I have changed my review from 5 stars to one star. What a difference in 3+ years. I would not recommend this firm now. We are on second change of manager in a little over a year. Service levels are very disappointing. Minutes of meetings that they are paid to prepare are a disjointed jumble of incomplete sentences that are useless and we have to re-write. Don’t know if they don’t read what they have written or worse, have done so and think they are an accurate record. The directors are continually having to push to get progress.Emails often remain unanswered until prompted. What a shame. Don’t know what has happened behind the scenes but if it wasn’t for inertia of changing I think we would have changed firms by now. I suspect the people are good but it feels like an organisation that is perhaps chronically understaffed and there isn’t enough time to properly service the clients they have. Avoid. Hopefully they will get their mojo back

I have had dreadful problems with extremely noisy neighbours and Ashley Wilkins has been so supportive and helpful and thanks to him I have just heard they are leaving soon - yipee - my sanity may be restored!!

Debbie Ranger has been super helpful recently and responds very quickly.

Debbie Ranger has been massively helpful and very responsive on a number of issues concerning my flat and I am very grateful to her.

Myself and my partner have recently moved out after spending 3 years renting a flat within a building, managed by JCF, in Putney. Marta Moutran was our building manager / point of contact. Marta was always on hand to help with any issues we had. Marta was always extremely pleasant to deal with and acted in a professional manner. Thank you Marta!

JCF manage the flat that I moved into in SW15 two years ago. My point of contact has been Helen and she is always responsive, helpful and pro-active. If there have been any queries or issues I have raised these have been dealt with and she is a helpful link between me and the landlord.

JCF Property Management have managed my properties well for the last 20 years. I highly recommend them. Currently Helen is property manager for my properties. Excellent service - thoughtful and professional.

I recently had the pleasure of being a tenant under the management of JCF Property Management, and I cannot express enough how impressed I was with their exceptional service. From the moment I moved in until the day I left, Helen from JCF Property Management demonstrated her commitment to providing a truly outstanding living experience.

It’s been great working with Debbie over the last few years- we’ve managed to streamline our service charge and I can always rely on her to be straightforward, which is appreciated particularly during the complex/expensive property management activities. We have built a great relationship and I appreciate her opinion and advice- she’s always available if I need a sounding board.

We recently rented with JCF and had a very positive experience, they were always quick to respond to any queries and Helen was always very helpful

Helen was incredibly helpful in introducing us to the apartment and she took care of most of the essential needs for someone who came to the UK from abroad. I would highly recommend the overall services and was a smooth experience even from a country move.

JCF manage the flats in our building and they can be relied upon to sort day to day issues out in a timely and professional manner. Helen is our contact and she is very approachable, informative, friendly and helpful. Would recommend JCF. Also their out of hours service have been very helpful on the one occasion I've used them.

Debbie Ranger has been a great help since moving into our property nearly 2 years ago. She is always helpful, approachable and solution orientated and an asset to JCF.

Overall great experience due to the lovely, kind and helpful staff. We were mostly in contact with Rosie G., who was ever so kind and helped us whenever she could, as quickly as she could.

- E. S.

natasha haider
I have know m/s haider for 18 months and I find her pleasant and helpful. She is always ready to help the residents in the estate and is particularly helpful to the elderly population. She is professional and prompt in her dealing with all matters of the estate.

I have been most impressed with Natalie and Katrina, they are both professional, responsive, friendly and provide helpful advice. I am pleased to recommend JCF Management.

Debbie Ranger went above and beyond to help sort out issues with service charges, she was understanding and considerate and managed to fix the issue with minimal fuss. Highly recommend her, very professional.

In 2020 i moved into a block of flats in west london managed by JCF. Over the last few months i have been liaising closely with JCF in connection with a proposed refurbishment of my flat. I would like to single out for special mention here the role played by Debbie Ranger, who has followed my case with great efficiency and excellent care to detail. Anne