I tried to log in using but the app says it cannot recognise my account. I also noticed that £10 was deducted from my bank account, but I am unable to access my membership. Previously, I contacte... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The place is spacious and clean. All equipments are well maintained and well organized. They also have amazing self-optioned classes for those the hit n run person. Changing facilities are adorable co... Voir plus
L'entreprise a répondu
Tom, the manager, and Rares, my personal trainer, make this gym truly outstanding. Tom’s leadership and customer service are exceptional—he’s welcoming, attentive, and goes above and beyond to mak... Voir plus
L'entreprise a répondu
Been at this gym 7 months. Was a little sceptical at first but tried a variety of classes and found that they were all AMAZING! Vasco body pump and body combat classes are insanely good and he is suc... Voir plus
À propos de l'entreprise
À propos de JD Gyms - Cardiff
Écrit par l'entreprise
Coordonnées de contact
Queen Street, CF10 2BH, Cardiff, Glamorganshire, Royaume-Uni
- 2920020000
3,4
Moyen
211 avis
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I tried to log in using but the app…
I tried to log in using but the app says it cannot recognise my account. I also noticed that £10 was deducted from my bank account, but I am unable to access my membership.
Previously, I contacted you from but I have not received any reply yet.
Could you please check my account, confirm which email address is linked to my membership, and help me regain access? I would also like to know why the £10 was taken from my account and whether it can be refunded if it was charged incorrectly.
23 juin 2026
Réponse de JD Gyms - Cardiff
Hello – Thank you for taking the time to leave a review.
We're sorry to hear that you're experiencing difficulties accessing your membership.
If you're unable to log into the app, please raise a query via the contact form on our website with the details you've provided, including the email address you believe may be linked to the account. A member of the team will be able to review your membership, confirm the registered email address, and investigate the payment you've referenced.
The JD Gyms Team 💚
Number 1 gym in whole cardiff extremely…
Number 1 gym in whole cardiff extremely friendly and helpful staff members 👍
20 juillet 2026
Réponse de JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s great to hear you rate us as the number 1 gym in Cardiff and that you’ve found the team so friendly and helpful 🙌 We work hard to create a welcoming environment for all our members, so it’s fantastic to hear that’s been your experience.
Thanks again for your kind words, and keep up the great work 💪
The JD Gyms Team 💚
Réponse de JD Gyms - Cardiff
Hello – Thank you for taking the time to leave us a review.
It's fantastic to hear that you consider us the best gym in Cardiff city centre! We're delighted that you're enjoying your experience with us and making the most of the facilities available.
Thank you for your support and kind feedback.
The JD Gyms Team 💚
Réponse de JD Gyms - Cardiff
Hi - Thank you for the 5 star review. It's really made our day 😀
The JD Gyms Team 💚
the best ...
12 mai 2026
Réponse de JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
We’re really glad to hear you think the gym is the best – thanks for the kind words 🙌
The JD Gyms Team 💚
Honestly
Honestly, I only have a small comment about the cleanliness of the men's restroom; it was dirty. Also, the sauna wasn't working during its designated hours; I went in twice on different days and it was closed. The exercise equipment is new and varied, and the lighting, ventilation, and everything else are excellent. Thank you.
26 avril 2026
Réponse de JD Gyms - Cardiff
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!
It’s great to hear you’re enjoying the gym overall, especially the equipment, lighting and ventilation – that’s exactly what we aim to provide 👍
We're really sorry to hear about your experience with the cleanliness in the men’s restroom and the sauna not being available during your visits. This isn’t the standard we expect, and we’ll ensure your comments are passed on to the gym team.
If you ever notice anything not quite right during your visit, please don’t hesitate to let a member of staff know so it can be addressed as quickly as possible.
Thanks again for your feedback!
The JD Gyms Team 💚
My experience with Cardiff central JD gym
Superb and excellent gym for the membership rate.
13 septembre 2025
Réponse de JD Gyms - Cardiff
Hi - We appreciate you sharing your experience with us. We're happy you find our gym excellent and great value!
The JD Gyms Team 💚
Never helped me to access the gym
Never helped me to access the gym. I paid for nothing. I wrote twice because I could not access the app with my email to generate the access QR. They replied once that they would help me and needed my email to proceed, I provided it. Never heard from them. As usual in these franchises in the UK, the telephone number is useless. I left a message, no reply. Come the end of my 30 days, they will find that I have cancelled the direct debit and will urgently wish to have a conversation.
13 janvier 2026
Avis spontané
Réponse de JD Gyms - Cardiff
Hello - Please know we always aim to respond to queries as efficiently as we can, but we would always advise to check your junk/spam folder in case our emails have been sent there! As per our terms and conditions, you’re more than welcome to cancel your direct debit at any time as our memberships are not contracted.
The JD Gyms Team 💚
Réponse de JD Gyms - Cardiff
Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms.
The JD Gyms Team 💚
Réponse de JD Gyms - Cardiff
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
Good classes
Overall a clean, well kept gym. Lots of different classes available to take, i especially enjoy Tanya’s yoga and Pilates classes.
25 janvier 2026
Avis spontané
Réponse de JD Gyms - Cardiff
Hello - We appreciate you sharing your feedback and are happy to hear you're enjoying the classes. Thanks for the 4 stars!
The JD Gyms Team 💚
The pilates classes are incredible
The pilates classes are incredible, would 100% reccommend trying it out one day
13 janvier 2026
Avis spontané
Réponse de JD Gyms - Cardiff
Hi - Thanks for the 5star review! It's great to hear your enjoying the Pilates classes at our Cardiff gym.
The JD Gyms Team 💚
This gym provides an excellent service
This gym provides an excellent service, range of equipment is great, the gym is well kept and clean, much cleaner than other gyms I have been to. It’s a welcoming gym, and the managers are always very helpful!
23 janvier 2026
Avis spontané
Réponse de JD Gyms - Cardiff
Hi there - Thank you for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
The JD Gyms Team 💚
Recommended
I was with JD Gyms in Cardiff. I had to end my membership since I was moving out but truly loved being part of their gym community.
6 février 2025
Réponse de JD Gyms - Cardiff
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
A few machines and equipments are not…
A few machines and equipments are not in good condition. Preacher curl machine makes creaking sounds. The rear delt/pec fly machine has a damaged front board. The weight calibration in it has to be checked as the machine feels a bit janky in general.
I've only been to the gym for 3 sessions and found these to be a problem. Need to try out the other machines. But overall the gym just visually is unmatched and the quality of dumbbells and benches are awesome.
3 janvier 2026
Réponse de JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
Réponse de JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
The machines are keep breaking
The machines are keep breaking, which affects the training that people are trying to make. Also, it takes too long for them to fix the machines.
14 novembre 2025
Réponse de JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
Been member long time
Been member long time, price keep going up and up, it takes 3 to 4 weeks to fix equipment
Overcrowded, to many student
Toilets very dirty should have move into Saint david 2
New equipment breaking fast than old equipment
17 novembre 2025
Avis spontané
Réponse de JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
The mens changing room is absolutely…
The mens changing room is absolutely disgusting and some of the equipments seem outdated and hard to use compared to pure gym. I’m really considering canceling my membership because of this.
29 octobre 2025
Réponse de JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
The best gym in Cardiff city centre
The best gym in Cardiff city centre, miles better than Pure Gym and The Gym Group. Just had a refurb as well, never have to wait for anything now. Plenty of space, plenty of cables, plenty of racks and platforms, plenty pull up bars. Can never complain. Staff are nice as well, especially the general manager Tom and duty manager Rares.
31 octobre 2025
Avis spontané
Réponse de JD Gyms - Cardiff
Hello, we're happy to hear that you're so impressed with our Cardiff gym! We appreciate your recognition of the team's support too.
The JD Gyms Team 💚
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