Gym workers hardly work, some come off as quite hostile. There seems to be a gym policy to never put the AC on unless it’s over 32C. That being said upper equipment is great, legs is good but missing... Voir plus
Établissement
Changer d'établissement10 Purdeys Way, Rochford, SS4 1NE Southend, England, GB
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Lisez les avis des autres
I like the your gymn , the reason I left before is that there were no sanitizers in the building, I sent 6 emails pointing this out but received no replies , as hands carry most germs this is a wise... Voir plus
L'entreprise a répondu
Plenty of equipment and space for any kind of session, clean facilities, and very helpful staff - great value for £30/month! I haven't taken a class but have seen them in progress and they look great... Voir plus
Gym has plenty of equipment with enough duplicates to make it usable. Clean and easy to access. My only negative is that like many gyms these days staff appear a little cold and don’t appear to int... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de JD Gyms - Southend
Écrit par l'entreprise
Coordonnées de contact
10 Purdeys Way, Rochford, SS4 1NE, Southend, England, Royaume-Uni
- 1702900079
4,3
Excellent
311 avis
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Réponse de JD Gyms - Southend
Thank you for taking the time to leave us a review Matthew. We aim to deliver a fantastic experience with our facilities but driven by our team in Southend, at competitive prices so that everyone can find their fit. 👍 💚
The JD Gyms Team 💚
Noisy Equipment Repairs
Machines should be repaired out of hours or at least in less busy times. Today I had to cut my workout short as the treadmill next to me was being repaired by a very noisy, clumsy engineer. It didn't even say the machine was out of order so I had no idea someone would be coming next to me for maintenance. He was using an extremely noisy electric screwdriver throwing the casings he removed all over the place. It was so off putting I had to come off the machine. I did raise this with a member off staff who said repairs could only be done whilst they are open. I suggested that perhaps it would be better is the contractors came at less busy times. Perhaps early in the morning or late in the evening but she said they don't start work until 9am!!! I appreciate that equipment needs to be maintained or fixed but perhaps JD should recruit a firm of contractors who will work when it's convenient for JD clients and not to suit themselves. Failing that at least put barriers around the equipment so that you can avoid using machines next to the ones requiring attention. Barriers should also be used for safety reasons. Comments from JD on this matter would be appreciated.
19 septembre 2024
Avis spontané
Réponse de JD Gyms - Southend
Hi there
We understand your frustration with the noisy and disruptive repair work during your workout. It's definitely not ideal to have repairs carried out while the gym is busy, and we apologise for the inconvenience this caused. We appreciate you bringing this to our attention and will take your feedback into consideration as we review our maintenance procedures.
We strive to provide a comfortable and enjoyable workout environment for all our members, and we will explore ways to minimize disruptions during peak hours. We're committed to finding solutions that balance the need for regular maintenance with the needs of our members.
Best wishes
The JD Gyms Team
Highly recommended
Very spacious, clean gym. Lots of equipment to choose from. A designated ladies only area. Very helpful staff
3 septembre 2024
Réponse de JD Gyms - Southend
Hi there Jules - Thank you for taking the time to leave us some feedback for our Southend club. Our aim is to offer excellent facilities, first class kit and a brilliant member experience! Your feedback is so important to us as it enables us to deliver the service our members deserve! We hope you continue to enjoy your fitness journey with us 💪💚 Best wishes The JD Gyms Team 💚
Réponse de JD Gyms - Southend
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Réponse de JD Gyms - Southend
Thank you for taking the time to leave us a review Sally. We aim to deliver a fantastic experience and classes, at competitive prices so that everyone can find their fit. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍 💚
Don't bother trying to freeze your…
Don't bother trying to freeze your membership. I tried to freeze mine as I was going away for a month, so filled out the online form a couple of days before I went away as I was still using thd gym up until then. Received an email from them 2 days later saying they had frozen it from my next payment date which was in a month's time, by which time I would be home and wanting to use the gym again!! They can only freeze it from payment date to payment date and my payment date happened to be the day they emailed me back so they froze the following month instead which is of no use to me whatsoever!! I still have to pay for the month that I will be away which is a real pain when your a student with very little income! A total waste of time! There's got to be a better system!
16 août 2024
Avis spontané
Réponse de JD Gyms - Southend
Hi there, thank you for taking the time to leave us some feedback. We are sorry to hear about the unfortunate timing on your freeze request. Our ‘Freeze Policy’ is to allow 14 days’ notice for our team to apply a freeze for an upcoming payment . This is to ensure that the members payment for the upcoming month is not already in clearing with the bank.
With the timeline you have described the two days notice would have meant the payment would have already been in clearing and unable for our team to stop the payment request.
Again, we are sorry for any inconvenience caused.
The JD Gyms Team 💚
Réponse de JD Gyms - Southend
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Everything is great only thing I would…
Everything is great only thing I would want is it to be 24 hours would be great if it was
7 août 2024
Réponse de JD Gyms - Southend
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Réponse de JD Gyms - Southend
Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐ The JD Gyms Team 💚
First time at the gym was ok
First time at the gym was ok. The ladies changing rooms are nice and the staff are friendly. I told the staff there that it was my first time and he didn't proactively offer to show me around, I had to ask. Thats not bad but would be better if he did. Theres loads of machines and in the ladies area there's a good variety but I will say the cardio machines are really old. Overall not bad, I like that its spacious and has a variety of machines. It would be better if there was newer machines and the app could let you see how busy it gets, track your workouts or any sort of workout support.
14 juillet 2024
Réponse de JD Gyms - Southend
Hi there
Thanks for the 3 star review and comments. 😀 Your feedback really helps us improve our member experience!
Best Wishes,
The JD Gyms Team 💚
Beat gym by far around here…
Beat gym by far around here has everything I need always clean and well staffed even has classes. What’s not to love.
4 juillet 2024
Réponse de JD Gyms - Southend
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Disabled parking restricted
The gym is great and has lots of useful equipment. The ladies only section could be bigger as only has 2 benches and minimal equipment. My only issue is the parking, the gym has a few disabled bays but cars without disabled badges keep parking in these spots when there are many other free spots. Today I saw a car parked over two disabled bays with no badge! The staff don’t seem to be doing anything about it but I understand this may not be their responsibility/ they may not be aware. Just be aware your parking may be restricted if you’re disabled.
4 juillet 2024
Avis spontané
Réponse de JD Gyms - Southend
Hi kathleen
Thank you for your review.
We understand that this is frustrating. We have raised this with the Manager at your club so that they can address the issue.
Please feel free to reach out to them also on southend@jdgyms.co.uk
Best wishes
The JD Gyms Team
Réponse de JD Gyms - Southend
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Réponse de JD Gyms - Southend
Hi there
Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍💚
Best wishes
The JD Gyms Team
Réponse de JD Gyms - Southend
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be ⭐
Best wishes
The JD Gyms Team
Great gym with amazing equipment!!
2 juin 2024
Réponse de JD Gyms - Southend
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Réponse de JD Gyms - Southend
Hi there
Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐
We aim to provide our members with a safe, clean and friendly environment. It's great to hear you enjoy using the gym overall!
Best wishes
The JD Gyms Team 💚
default
My account got defaulted 2 days after I purchased my membership and I didn’t get any notice until I checked myself and wasn’t given any instructions on what to do next
14 mai 2024
Réponse de JD Gyms - Southend
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Still not received my membership…
Still not received my membership confirmation and QR code for access to the gym.
2 mai 2024
Réponse de JD Gyms - Southend
Hi there
Thank you for leaving us a review.
To gain access to the gym please download the JD Gyms app. This is where you will access your QR code. If you still haven't received your welcome email it could have been sent to your spam folder so please check there.
If you are still having issues, you can call the club that you've joined and they will be able to assist you further.
Best wishes
The JD Gyms Team
The team are really friendly and…
The team are really friendly and helpful. The gym has a lot of really good equipment and I love the spin classes they offer. Really pleased I have joined.
28 avril 2024
Réponse de JD Gyms - Southend
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
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