Sandals too small for the advertised size. No size label anywhere on the sandal. They would not accept that they had sent the wrong size. Returns procedure described on the website says nothing about... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Item not as described, item had defects, no fit for purpose, wrong design and wrong colour. This breaches the consumer credit act. They try to get you to return to china but they took the money and th... Voir plus
L'entreprise a répondu
Poor quality item, different in product material and colour from images shown online. Returned item to Asia only to be in customs for weeks then refused. Avoid Jesse 'London'
L'entreprise a répondu
I was misled by the title Jesse London, I thought they were based in London. It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in... Voir plus
L'entreprise a répondu
1,2
Mauvais
742 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Avoid
Cheap, poor quality and absolutely nothing like the pictures. Reading the returns policy, items must be returned to china. You have to email to return items and a response isn’t forthcoming. Avoid!
I’m still waiting for an email response.
5 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the product quality, the differences between the items received and the website images, and the delays in receiving a response regarding your return request.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the returns process and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Another pseudo-London company; returns to China only
Bought a raincoat; took about 3 weeks to arrive; sizing completely wrong. Offered 50% discount to buy another one and keep the original coat. Have to return to China.
How is it legal for a company to put 'London' in its name and not have a UK address?
Only reason I have put a star on is that the response from customer services has been prompt.
5 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery time, sizing issues, and the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also appreciate your acknowledgment of the prompt communication from our customer service team and thank you for taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the sizing issue, and the options provided in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
SCAM ALERT - don’t waste your money
Total scam, particularly that they use London in their name - the company has nothing whatsoever to do with London - it’s cheap junk from China.
Cheap looking trainers (definitely not orthopaedic as advertised) that took weeks to arrive and looked like they’d cost £2 on SHEIN. They weren’t even the right size for the UK market so tried to return but they refused to cover the cost of this and tracked return cost £35.
Needless to say, I just put them in the charity box and accepted their 15% refund because there was literally no other option. If this was the UK, there would obviously be consumer rights but because they’re in china and pretending they’re a London based company, there are no routes to be refunded.
Don’t waste your money on anything from this company. They’re just a scam outfit pretending they’re sending orthopaedic shoes from the UK - it’s the cheapest nastiest footwear you could imagine from china. I wish I could add photos here to show how bad these trainers are.
And to add insult to injury, they won’t accept returns at their own cost. Just don’t do it.
If trustpilot had a zero star option I’d be using it.
1 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery time, sizing, product quality, and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the product received compared to your expectations based on the product description and images shown on the website.
We take concerns like this seriously and would like the opportunity to review your order, the product concerns raised, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Vile company how it still trades i do…
Vile company how it still trades i do not know.. same old responses described in other reviews
AI product pictures awful material
Returned as i do not want 10 %or 20% of refund why? The god awful clothes cannot be worn
Will be reporting to watchdog or whoever uncovers these sham con artists
I have the london return label pictures when its a factory thousands of miles away
Jessiechina do not send a response to this stating your willing to help because you arent so leave it to the legal side as i wont stop till my money returned i have enough evidence of your fakery ! Lesson to self read reviews before ordering
There are some disgusting people trading in this world shame on you
5 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how upsetting and frustrating this situation has been for you, particularly regarding the product quality, your concerns about the advertised images, and the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund options offered and appreciate you taking the time to share your feedback in detail.
We take concerns like this seriously and would like the opportunity to review your order, the return details, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items and labels, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
It took 4 weeks for my item to be…
It took 4 weeks for my item to be delivered. And the quality is nothing to write home about.
They also make it impossible to return unwanted item. They request I have to write them first, and if approved by them, I need to send it to their warehouse in China at my own cost (postage and customs).
This is definitely the first and the last time I am ordering anything from this company
3 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay, the quality of the item received, and the difficulties you encountered with the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return requirements and associated shipping costs.
We take feedback like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Same as the rest of the reviews…
Same as the rest of the reviews portrays to be a uk based company even the package arrived with a return address of London on it. Although it took ages to arrive but is a British 48hr postage.
Poor quality- says return to Asia when I ask to return or keep for 10% I pushed back they offered 15%. I’ll return it to the return address on the parcel - very poor customer service. Fake fronted website
4 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery time, product quality, and your concerns about the returns process and customer service.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return information provided and appreciate you taking the time to share detailed feedback about your experience.
We take concerns like this seriously and would like the opportunity to review your order, the return request, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
I Have Posted On Trustpilot A Few Weeks…
I Have Posted On Trustpilot A Few Weeks Ago !! This Is A Scam Company !!!! After I Posted My Last Review The Company Got In Touch ! To See How They Could Help !! I Replied Saying I Wanted To Return The Jacket Because It Wasn’t As Advertised ! And Would Only Fit A Child ! And I Would Like To Return The Item !!!!! It States On The Website Easy Returns ! Which Is Rubbish !! I Sent Another Couple Of Emails !! Not Heard Anything !! Do Not Deal With This Scam Company !!!
15 avril 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality and sizing of the jacket received and the difficulties you encountered while trying to arrange a return.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding communication after your previous review and your dissatisfaction with the returns process.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
I have received the same shocking…
I have received the same shocking experience. I wasn’t aware the items are shipped from China I thought it was a uk based company. The dresses ordered are of such poor quality I didn’t even try them on. When contacting customer service they have offered me 15% money back if I keep them. I feel like they are scammers the quality of the dresses on the site do not match the real item. I will be taking this matter further
1 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the quality of the dresses received and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund option offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the products received, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Dresses are fabulous
Dresses are fabulous, comfortable and hide all the right bits! I decided to keep all three that I’d ordered for choice for a wedding. Not overly good quality ( not lined ) but as they are dresses that won’t be worn very often it was enough to pay.
I did start to panic as the dresses took awhile to arrive but good communication from seller who assured me where the parcel was up too. Would use website again and recommend.
4 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you found the dresses comfortable, flattering, and suitable for your wedding occasion, and that you decided to keep all three.
We also appreciate your honest feedback regarding the quality and delivery time. We understand that waiting for an order can be worrying, and we’re pleased our customer service team was able to keep you updated throughout the process.
Your feedback is incredibly valuable to us as we continue working to improve both our products and customer experience. Thank you again for your recommendation and support — we truly appreciate it.
Kind regards,
The Jesse London Team
Dont buy
Got £8 (20%)refund instead of me paying £40 return postage and packing on a £40 dress and ending up with nothing .nothing at all like the pictures.wont let me put pics on,but take my word for it (wish I could put pics on).been intouch with them again,20% is most they will refund,disgraceful company
3 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the appearance and quality of the dress received compared to the images shown online, as well as your concerns about the return costs.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We appreciate you taking the time to share your feedback and understand your frustration with the outcome of the refund process.
We take concerns like this seriously and would like the opportunity to review your order and any previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
AVOID ‼️‼️
Waited 2 weeks for delivery. When arrived cheap quality. Asked for a refund was offered 10% then 15% discount. I will never wear the shoes so wanted a refund. Was told I had to send back to china at my own expense. Avoid this website.
30 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery time, product quality, and the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund options offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and relevant details, and our team will investigate this further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Utter scam
Utter scam, AI Chinese factory company. I received an Immediate email saying they are a small family company who has a delivery delay trying to fulfill orders when in reality the delay due to delivery from China. Next, after receiving the dress it is clear the photo advertisement is an AI photo which does not resemble the dress in any way, completely different colours, extremely poor fabric and no structure.
When I contacted them for a refund thinking they had delivered the wrong dress!! They assured me it was correct dress and difference in appearance due to the ‘studio lighting’!!! Offering a refund if I post to factory in China recorded delivery knowing this costs more than the dress. Absolute disgrace of a company. Complete con, avoid at all costs!!!
Will report to Trading Standards.
3 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay, the quality and appearance of the dress received, and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the explanation provided regarding the differences between the advertised images and the product received, and we appreciate you taking the time to share detailed feedback about your experience.
We take concerns like this seriously and would like the opportunity to review your order, the product images, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Misleading returns process
Do not buy off this company. The clothes are not acceptable quality. The returns process is a joke and is not made clear on the website you have to return your item to Asia, which is very costly. They offer a 10,15 or 20% refund so you don’t have the hassle of sending items back yet state on the website they offer ‘hassle free returns’. Their customer service say all the right words but offer no real solutions. As they will no doubt reply to this review. It’s appalling they can continue to operate in this way.
3 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the product quality, the returns process, and your concerns about the information provided on our website.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the return options offered and appreciate you taking the time to share detailed feedback about your experience with our customer service.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Do not buy!!!!!!
I want to give this minus numbers! They are called London and day based in Belgium but they make you send returns as tracked postage to China!!!! It costs more than the item!!! Just the absolute worst company. I wish I’d never bought the shoes! I should have looked at reviews before I bought anything. So so so terrible!
3 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the return shipping costs and your dissatisfaction with the shoes received.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the returns process and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and any related correspondence in full. Please email us at info@jesse-london.com with your order number and relevant details, and our team will investigate this further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
I ordered a dress on 16 May 2026
I ordered a dress on 16 May 2026. On 29 May 2026, I emailed the company to inform them that i hadn't received the dress and that I no longer needed it because the event for which I had purchased it had already passed.
Later that same afternoon, the package was delivered. However, it was not until the following day that I received an email from the company confirming that the item had been delivered.
I explained that although I had received the package the afternoon of the day i sent the email, I no longer wanted the dress. I also pointed out that their stated shipping policy indicates a delivery timeframe of 5–8 working days, which was not met. As a result, I requested to return the item.
The company informed me that I could return the dress, but only if I paid the return shipping costs myself and sent it back to a factory in China. I have repeatedly explained that they failed to comply with their own shipping policy and therefore believe that the cost of the return should be covered by them, not by me.
Instead of addressing my concerns, they offered me a 10% discount to keep the product. This is not an acceptable solution, as I no longer need the dress and, in addition to the delayed delivery, the quality of the item is very poor.
Overall, this has been an extremely disappointing experience. I would not recommend this company due to their poor customer service, failure to meet their stated delivery commitments, and unwillingness to take responsibility for the consequences of the delay.
To date, I am still exchanging emails with the company, and their responses consist mainly of apologies without any meaningful action or acknowledgment of responsibility. Despite repeatedly explaining that they failed to meet their own stated delivery timeframe, they continue to avoid taking accountability for their mistakes and have not offered a fair resolution to the issue. Their lack of responsibility and unwillingness to address the problem appropriately have only added to my frustration and disappointment with their customer service. Tjhs is the reason you can not trust online retailers like this one.
3 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay, the quality of the dress received, and the difficulties you encountered while trying to arrange a return.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We understand your concerns regarding the delivery timeframe stated on our website and appreciate the detailed feedback you have shared about your experience with our customer service process.
We take concerns like this seriously and would like the opportunity to review your order, the delivery timeline, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
If I could give this a minus star I…
If I could give this a minus star I would..... After waiting weeks for my delivery of a pair of shoes (turns out the company is in China) The quality of shoe was awful and looked nothing like the item on the website. The shoe's were supposed to be for a friends wedding but they didn't arrive in time. Currently awaiting a response to return/refund the item
3 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery delay, the quality of the shoes received, and the fact that the item did not arrive in time for your friend’s wedding.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the differences between the product received and the images shown on the website.
We take concerns like this seriously and would like the opportunity to review your order and return request in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Shocking delivery time
Shocking delivery time. Furious. Will not be keeping the item and am tempted to report them for fraud. Name of company misleading to. Definitely NOT in London.
3 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery time and your concerns about the service provided.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the overall experience and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and any related correspondence in full. Please email us at info@jesse-london.com with your order number and relevant details, and our team will investigate this further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Jesse china they a scammer I ordered a…
Jesse china they a scammer I ordered a double breasted coat and they delivered rubbish different from what was on the actual picture, sent several emails and they keep replying same message “picture not clear “ please don’t patronize them. They are difficult.
2 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the item received not matching the product advertised and the communication difficulties you encountered while trying to resolve the issue.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We appreciate you taking the time to share your feedback and understand your concerns regarding the handling of your complaint.
We take concerns like this seriously and would like the opportunity to review your order, the images provided, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number and relevant details, and our team will investigate this further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
PLEASE DO NOT FALL FOR A SCAM.
PLEASE DO NOT FALL FOR A SCAM.
Bad quality merchandise, not as advertised, shipped from China and if you want to return the order you have to pay shipment cost to CHINA! Do not let the name mislead you. Not a UK company.
2 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the product quality, your expectations based on the advertising, and the return process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding shipping and return arrangements and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and any related correspondence in full. Please email us at info@jesse-london.com with your order number and relevant details, and our team will investigate this further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
-minus Star
-minus Star
They call themselves "London", but they're actually based in China. The product I received was such poor quality that I wouldn't even use it as a tablecloth. To make matters worse, after sending an unacceptable product, they expected me to pay to return it to China at my own expense.
A very disappointing and unpleasant experience. I would not recommend this company.
1 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the quality of the product received and the return process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We understand your concerns regarding return shipping costs and appreciate you taking the time to share your feedback about your experience.
We take concerns like this seriously and would like the opportunity to review your order and any related correspondence in full. Please email us at info@jesse-london.com with your order number and relevant details, and our team will investigate this further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
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