Items looked nothing like the website, the material and colours were completely different and the quality was just awful. When I questioned this they told me I was wrong and then said I had to pay for... Voir plus
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Lisez les avis des autres
Sandals too small for the advertised size. No size label anywhere on the sandal. They would not accept that they had sent the wrong size. Returns procedure described on the website says nothing about... Voir plus
L'entreprise a répondu
Item not as described, item had defects, no fit for purpose, wrong design and wrong colour. This breaches the consumer credit act. They try to get you to return to china but they took the money and th... Voir plus
L'entreprise a répondu
I was misled by the title Jesse London, I thought they were based in London. It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in... Voir plus
L'entreprise a répondu
1,2
Mauvais
744 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
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Ive already left a review about how…
Ive already left a review about how dreadful this company is,(which they tried to have removed) but they have now risen to a whole new level of deceit. After advertising leather boots they sent me some nasty plastic junk. When I complained they suggested I insult my family members by passing them off as gifts. Eventually after much toing and froing, they agreed to refund me some money for my disappointment.That has never happened. Dreadful awful company run by con artists. Please do not touch this company they are disgusting criminals. They also like to send the same boring responses like they have below. Pretending they will help you for the public to see, but never do. Quick update. I took these disgusting plastic( they said leather ) boots to the charity shop, and they threw them in the recycling bin. What does that tell you.
1 janvier 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the product quality, the communication you received, and the refund that you believe was not processed.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding product descriptions, customer service interactions, and refund matters very seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number and any relevant correspondence regarding the refund arrangement, and our team will investigate this matter further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
As others have stated website looks…
As others have stated website looks amazing. Ordered some shoes and when they have come look nothing like the pictures, such poor quality. Would not buy from here ever again
27 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been to receive a product that did not meet your expectations. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide.
We take feedback regarding product quality and accuracy of product presentation seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
No stars
No stars. A month to arrive and then shoddy quality / not like pictures.
26 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially after waiting so long for your order only to find that the item did not meet your expectations. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide.
We take concerns regarding product quality and customer satisfaction seriously and would like the opportunity to review your order and the issues you’ve raised in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
DO NOT GO ANYWHERE NEAR THIS COMPANY!! BE AWARE
DO NOT GO ANYWHERE NEAR THIS COMPANY!!
These are Rogue Traders company name describes that they are London based THEY ARE NOT THEY SAY THEIR WAREHOUSE IS IN CHINA RETURNS ARE AT YOUR OWN COSTI ordered a jacket £35 came in just shy of 3 weeks. Far too small I am 8-10 too tight. Sought a return they offered me £3.50 as a goodwill gesture and made it clear that to return the item TO CHINA SO THEY ARE NOT IN LONDON THEIR BUSINESS IS RUN FROM CHINA
SO BASICALLY I am left with a non returnable garment unless I pay for its return unless its faulty
This is really sharp practise
JUST DONT BUY You ar3 just as well off on TEMU
Trading standards issues as far as I can see Report to Watch Dog and Trading standards plus r
ROGUE TRADERS WHICH IS WHAT
JESSE- of LONDON is
SAVE YOUR HARD EARNED CASH
BEWARE BEWARE BEWARE !,
REPLY from JESÉ OFLONDON
The reply to this review is standard and probably AI generated !!!
DONOT TRUSTTH you’ll just lose more money cut your losses don’t touch them with a barge pole!!!
26 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, return process, and the concerns you’ve raised about our service and policies. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the resolution offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and communication history in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Wow Garbage
Wow, worst company I have ever dealt with.Ordered a jacket,after weeks of chasing it finally arrived, not anything like what I ordered and at least 3 sizes too small.Complained and after several more weeks a replacement jacket arrived,again diabolical qualityand 3 sizes to small.
I've given up and am binning both garments as I would be too embarrassed to offer to Charity shop
26 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery delays, sizing issues, and quality of the replacement items received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the outcome after trying to resolve the issue.
We take feedback like this seriously and would like the opportunity to review your case and communication history in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Ordered 3 weeks ago - still not arrived
Ordered 3 weeks ago, still not received. Contacted customer service said they're on their way. Emailed again, nothing so far. I don't believe they've even shipped - if they have it must be from China.
5 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and concerning this must be, especially after waiting several weeks without receiving your order or a further update. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take delivery and communication concerns seriously and would like the opportunity to review your order status in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Very disappointed
Very disappointed. I ordered thinking my dress would be here for my granddaughters christening day . After numerous emails it finally arrived 2 weeks late .
25 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially as the dress did not arrive in time for such an important occasion as your granddaughter’s christening. Please accept our sincere apologies for the delay and inconvenience caused, as this is not the standard we aim to provide. We also appreciate your patience throughout the communication process.
Please email us at info@jesse-london.com with your order number, and our team will review your case in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
DO NOT ORDER
I ordered a pair of white orthopedic trainers from this site that I thought looked lovely. They are not! Plastic and crinkle/peel as soon as you put them on! Also very narrow fitting! After 4 weeks waiting for delivery, I emailed the company to return as they are so bad, to receive an offer of 10% refund £3! but basically told not to bother returning as they need to be sent to their warehouse in Asia which would cost more than the shoes. I feel very stupid for not reading the reviews, but the site advertised 4+ stars on Trust pilot so never thought to question 😞 BE WARNED
23 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the quality, fit, delivery time, and refund option offered. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return process and the expectations created by the product listing and reviews.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Complete scam
How this company is allowed to trade is beyond me. You just have to read all the reviews as they are all the same poor value sizing all wrong poor quality no refunds no returns unless one is willing to send back to Asia and then no guarantee you will receive a refund. I have been conned out of £68 for complete rubbish which was advertised as a jacket. Ordered Large it arrived I was shocked to say the least would not even meet me across the bust material crap etc etc. made contact with the company and was offered 15% and told to keep it. What would I want to keep such a garment for? Something needs to be done to close this company down. Do not be taken in like all the rest of the reviews including myself.
23 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, quality, and refund process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the resolution offered and your dissatisfaction with the item received.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Please do not buy from this website…
Please do not buy from this website it's an absolute scam!!!
The website looks very professional and the images of the clothing look good....... don't be fooled!
You will find many other websites using the same images under different names and it appears that they are all operated by the same company based in Belgium.
The quality of the clothing is so poor it really is only fit for the bin.
25 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality and your expectations based on the website presentation and images. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and feedback in full.
Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Borderline to being a scam
Borderline to being a scam. First of all they call their product orthopaedic although nothing about it is orthopaedic. Then they promise you next day delivery, just to send you then an email apologising for a delay. In the end it took several weeks as sent from China. The colour is far from the one on the picture, the design is also different and the quality is sub par.
Waste of money and time. Never again!
14 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery time, product quality, and differences between the item received and the product advertised. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the product description and overall expectations.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
DO NOT USE
Ordered dresses, they did not fit. Emailed the same day as delivered to initiate return. Return address given was Asia! No UK return address. 10% discount offered to me (£100 spent £10 refund offered) I could however keep the dresses, that do not fit and take the £10 refund….Obviously declined this offer. Reported to Trading standards and contacted bank.
22 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, return process, and refund option offered. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return address and overall handling of your case.
We take feedback like this seriously and would like the opportunity to review your order and communication in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I was also stung my this company
I was also stung my this company. The goods I received were not as described. I returned the goods at my own expense tracked delivery and im still chasing my refund.
Trading standards needs to know about the Jesse London unlawful practices.
11 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially after returning the goods and still waiting for your refund. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return and refund process, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number and return tracking details, and our team will review your case in full so we can investigate this further and work toward a fair resolution for you.
Kind regards,
The Jesse London Team
The one star is only for delivery…
AVOID at all costs ! The one star is for the delivery experience only. Ordered orthopaedic trainers from Jesse London, described as leather, these arrived and to say I was disappointed is an understatement, plastic, poor quality footwear, too small for a size 5 which was ordered, and with a vile smell of plastic coming from them. Please save your money ! This is most definitely a drop shipping company. Probably ordered from temu and sold at 5 x the original price, scam and sham of a company ! Avoid !!!
23 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, sizing, and material of the trainers received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the product description and overall expectations.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
A FRAUD & SCAM DON'T BUY!!!
A FRAUD & SCAM DON'T BUY!!!
Cheap quality, nothing like the website. Based in China, no chance of a refund unless you want to pay the cost to China!!
I urge you to report them
They are unwilling to refund in full unless I pick up the cost of returning it to China & wait for a refund - DON'T USE THEM
I've emailed trum numerous times and they're unwilling to refund in full unless I send it to Chine at my expense!
23 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product quality and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding return shipping costs and the refund procedure, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case and concerns in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
CHEAP CHEAP CHEAP
I saw a picture of a lovely dress with a short sleeved long length chiffon over shirt. I paid £41.95. What I got was cheap cheap cheap and looked nothing like the picture. This site gives you the impression it is uk based but it’s not, everything is from China. Also, despite your “free-returns” advert, if you want to return, you have to PAY to return TO CHINA, not London as per the delivery label. DO NOT USE THIS SITE IT IS A SCAM
22 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the quality of the item received and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return shipping arrangements and product expectations based on the website images and descriptions.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Do not buy from this company
Very disappointed with my experience with Jesse London. I ordered a dress for £35 which looked nothing like I expected and wanted to return it. I was then told I would have to pay return shipping to China myself, which would cost almost as much as the dress.
Instead of offering a proper return solution, they offered me just £5.09 to keep an item I didn’t want. This information was not made clear before ordering. I would not recommend buying from this company unless you are prepared to keep the item regardless of quality or fit.
22 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product received and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return shipping costs and the refund option offered, and we appreciate you sharing this feedback.
We take concerns like this seriously and would like the opportunity to review your order and communication in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Just been stung for £25.90 to return a…
Just been stung for £25.90 to return a pair of “leather clogs” that were not leather or orthopaedic benefit or anything like the image on the web site. The contact email is England but products have to be returned to china.Never had a problem with Temu or SHEIN but these guys look slick and expensive. They are not. They did offer me a 10% contribution towards postage.
Don’t bother they are rubbish
20 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product quality, return costs, and expectations based on the product description and images shown online. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return process and the refund option offered.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This company is fake
This company is fake. Do not use them. The quality of clothing is poor. They take several weeks to arrive from China and you cannot return any unsuitable items. There is no refund policy because you have to pay to return the items to China which takes weeks and is expensive. Jesse-London is based in China, nothing London or UK about it. It’s a con to reel you in. When I asked to return the items as they were not fit for purpose they told me not to bother, to regift them as the expense to return them would be more than the value of the items. A complete fraud. Do not use them.
10 avril 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, delivery time, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return costs and the resolution offered to you.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
0 do not purchase anything i ordered 2…
0 do not purchase anything i ordered 2 combat pants on day i ordered them i was told delivery would be in 3 days its been 3 weeks and still haven't received the goods total scam saying it's london but this company is based in China, now I have to get in touch with my credit card to block this payment and get refunded total disaster!!!!
3 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery delay and concerns about your order. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take delivery and customer service concerns seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
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